Jodie Braley

Key Responsibilities

• Providing a high quality customer service to all current, future and past students with an array of requests and enquiries.
• Helping large volume of customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
• Building rapport with all customers and stakeholders to maintain a strong professional relationship and to encourage repeat business
• Providing a range of administration services to customers including course information, enrolment enquiries, requests for testamurs and transcripts, trouble shooting and reporting IT issues, setting the customer up course ready to start their TAFE journey with log ins, student cards and access.
• Maintaining accurate and current customer account data with manual forms processing and digital information updates.
• Organised TAFE NSW graduations and all on campus events. Envisaged ideas and put them into practise being mindful of cultural diversities and national holidays/events that are celebrated to try and tie them in together
• Acting as a support to my customers when identifying that they need some extra help & educating them on the wonderful support services we have to hep them succeed.
• Assisting the team leader to help them achieve goals and deadlines

Achievements

I planned and organised a very successful event on campus 'Mental Health Day' 2018. All students participated and had a thoroughly wonderful time enjoying live music, BBQ, Commuity Stalls, Riding with the disabled ponies etc.

Key Responsibilities

• Provided Financial management for those with impaired capacity for decision-making
• Provided direct services to clients whilst managing a caseload of files in the financial management area; including the provision of sound, accurate advice and decision making
• Administered trust and financial management matters of up to intermediate complexity
• Assisted office staff with professional and administrative matters
• Responded to direct public enquiries regarding the Public Trustee’s services
• Provided administrative support for the regional office as required including typing, date entry, paying clients bills, maintaining records, filing and archiving
• Reception and Cashier duties including answering telephone enquiries, dealing with clients over the counter, receipting and banking monies.
• Checking/Scanning of legal documents such as Wills and Enduring Powers of Attorney whilst assisting the Will maker.

Achievements

I worked out a way to help a client with limited funds so that he would have enough money at the end of the year to buy his family christmas presents. I did this by creating a new tighter budget which gave him $10 spare each week to save.

Key Responsibilities

• Ability to negotiate.
• Excellent interpersonal skills.
• Effective use of marketing techniques.
• Trustworthiness.
• Expert customer service skillsl

Achievements

The journey of listing to selling my first big home in a sought after suburb in Cairns and helping my vendors achieve the highest possible price for it.

• Worked closely with the branch manager and aftersales manager to organise their meetings, diary management and with anything they needed assistance with
• Raising purchase requisitions and purchase orders.
• Maintaining weekly payroll expenses and data entry.
• Invoicing and ordering of stationery and Uniforms.
• Banking and Petty Cash.

Acheivements

A learning achievement to the way diesel engines and the parts which build them are of such complexity.

Key responsibilities

• Assisting the senior management and team of 8 surveyors with all their clerical needs
• Meeting & greeting clients
• Dealing with tenants and landlords queries
• Arranging inspections and access to properties
• Maintaining the company website
• Taking minutes/collating and binding reports

Achievements

Being promoted from a receptionist role to an administration role

Key responsibilities

• Meeting and greeting clients and candidats working for a highly professional organisation
• Managing internal/external calls, general enquiries, the coordination of meeting rooms bookings & dealing with complaints
• General administrative tasks and duties

Acheivements

Landing my first office role in London