Summary
Overview
Work History
Education
Skills
Timeline
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Jodie Brazendale

Chilcotts Grass,NSW

Summary

Confident and community-minded professional with a passion for continuous learning and personal growth. My goal is to contribute meaningfully to a progressive organisation where I can share and expand my knowledge, while utilising my skills and experience to deliver high-quality outcomes. I take pride in thorough, detail-oriented work and am committed to upholding organisational policies and standards. With a positive outlook and a strong sense of purpose, I strive not only to better myself but to inspire and support others within the community.

Overview

9
9
years of professional experience

Work History

Customer Service Officer

Lismore City Council
02.2025 - Current
  • Frontline customer service: Assisting residents and visitors in person, over the phone, and via email.
  • Information provision: Answering inquiries about council services, rates, permits, waste collection, community programs and development applications.
  • Issue resolution: Logging and following up on service requests or complaints.
  • Administrative support: Processing payments, updating records, and handling documentation.
  • Collaboration: Working with other departments to ensure accurate and timely responses to public inquiries.

SUPPORT WORKER, SENIOR KEY WORKER, TEAM LEADER

Magenta Community Services
06.2022 - 02.2025
  • My journey with Magenta began in a support worker position where I provided supports both in home and out in the community to participants in the NDIS scheme.
  • I then progressed into a Senior Key Worker role and my duties were to manage multiple SIL homes (supported independent living).
  • These homes have several residents with a team of staff and my role as the Senior Key Worker was to manage the supports for the residents, manage the team of staff, rostering, payroll and the general running of the homes.
  • I carried this role for approx. 12 months before progressing into a Team Leader position.
  • My duties were as follows: -
  • To build strong professional relationships with participants, their family members and carers.
  • Measure participant outcomes against goals and feedback received then use this data to improve these outcomes.
  • Maintaining strict confidentiality is paramount.
  • Responding to enquiries in a timely and thorough manner.
  • Abide by mandatory and other reporting requirements.
  • Respond to all feedback and complaints in a timely and professional manner.
  • Compliance and risk management as per the organisations policies and procedures.
  • Other duties are to develop a high performing, values aligned team, role model the organisations values, monitor team performance, conduct disciplinaries where required, provide training, upskilling, coaching, mentoring, recruitment and staff retainment.
  • Community and stakeholder engagement.

CARE SERVICE EMPLOYEE

Uniting Caroona Goonellabah
05.2021 - 05.2022
  • My role was central to the delivery of a person-centred approach, based on agreed individual care plans that enhance the physical and social wellbeing of the residents and help them achieve their goals.
  • We work collaboratively with residents and their families to maintain choice and control over their day.

PRODUCTION OPERATOR

Orion Blinds
05.2018 - 05.2021
  • Company Overview: Alstonville
  • Manufacturing window furnishings.
  • Alstonville

ADMIN ASSISTANT

Apollo Blinds
07.2017 - 05.2018
  • Company Overview: Ballina
  • Ballina

DEPOT HAND

Solo Resource Recovery
11.2016 - 07.2017
  • Company Overview: Byron Bay
  • Byron Bay

Education

CHC33015 CERTIFICATE III - INDIVIDUAL SUPPORT (AGEING)

05.2022

YEAR 12 - DANCE, PHYSICAL EDUCATION, ENGLISH

SANDFIELDS COMPREHENSIVE SCHOOL
01.1999

No Degree - Business Administration Cert III

TAFE
Online
06-2026

Skills

  • Mandatory Incident Reporting
  • Therapeutic Crisis Intervention (TCI)
  • Mandatory Restrictive Practice Reporting
  • Case Management
  • NDIS Practice Standards
  • Recruitment & Staff Onboarding
  • Team Management
  • Excellent communication skills (verbal & written)
  • Excellent organizational skills
  • Word and Excel

Timeline

Customer Service Officer

Lismore City Council
02.2025 - Current

SUPPORT WORKER, SENIOR KEY WORKER, TEAM LEADER

Magenta Community Services
06.2022 - 02.2025

CARE SERVICE EMPLOYEE

Uniting Caroona Goonellabah
05.2021 - 05.2022

PRODUCTION OPERATOR

Orion Blinds
05.2018 - 05.2021

ADMIN ASSISTANT

Apollo Blinds
07.2017 - 05.2018

DEPOT HAND

Solo Resource Recovery
11.2016 - 07.2017

YEAR 12 - DANCE, PHYSICAL EDUCATION, ENGLISH

SANDFIELDS COMPREHENSIVE SCHOOL

CHC33015 CERTIFICATE III - INDIVIDUAL SUPPORT (AGEING)

No Degree - Business Administration Cert III

TAFE

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