Jodie castle
forster
Summary
Small business owner with a proven track record at Forster Trailers & Spare Parts, excelling in customer service and conflict resolution.
Established a loyal customer base through active listening, personalized attention & product knowledge, while effectively managing supplier relationships and improving cash flow.
Committed to workplace health and safety, ensuring a professional environment.
Overview
7
7
years of professional experience
Work History
Small Business Owner
FORSTER TRAILERS & SPARE PARTS
10.2018 - Current
- Oversaw daily operations, ensuring timely delivery of trailer repairs and spare parts to customers.
- Managed supplier relationships, purchasing, sales, paying invoices & customer account operations efficiently.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business
- Managed & evaluated products & their sales to improve cashflow & reduce dead stock.
- Provided timely assistance to customers via face to face, phone, email, and facebook messenger, ensuring a high level of professionalism at all times.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Resolved customer complaints with empathy and patience.
Education
High School Diploma -
CHIFLEY COLLEGE
Mount Druitt, NSWGraduate Diploma - NUTRITION
ONLINE
01-2023
CERT 3 & 4 - FITNESS
ONLINE
01-2017
Skills
- Customer service excellence
- Friendly, Empathetic and patient
- Active listening
- Time management
- Multitasking, organization & workflow management
- Product knowledge
- Conflict resolution
- Team collaboration
- Workplace Health & Safety
Timeline
Small Business Owner
FORSTER TRAILERS & SPARE PARTS
10.2018 - Current
High School Diploma -
CHIFLEY COLLEGE
Graduate Diploma - NUTRITION
ONLINE
CERT 3 & 4 - FITNESS
ONLINE