Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jodie Clarke

Goodna,QLD

Summary

Dynamic versatile and resourceful professional with high level of customer service skills. Effective time management skills. Maintain all administrative and compliance requirements. Well-developed communication and computer skills. Proven experience working in a diverse environment. Proficient conflict & resolution skills.

Overview

16
16
years of professional experience

Work History

Cleaner

Ezi Living
03.2023 - Current
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
  • Used organic-based chemicals to disinfect floors, counters and furniture.

Cleaner

Sinnamon Village Aged Care - Wesley Mission Queensland
01.2022 - 03.2023
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
  • Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
  • Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
  • Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
  • Maintained detailed logs of cleaning schedules and tasks, ensuring accountability and consistency.
  • Ensured clean and welcoming environment for clients by meticulously cleaning common areas, restrooms, and offices.
  • Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.
  • Fostered safer work environment by promptly addressing spills and potential hazards.
  • Collaborated with maintenance team to identify and resolve issues requiring repair, enhancing overall facility safety.
  • Increased cleaning efficiency with introduction of color-coded cloth system to prevent cross-contamination.
  • Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
  • Contributed to team efforts by training new staff on best practices in cleaning and maintenance.
  • Upheld cleanliness standards in kitchen and dining areas, ensuring compliance with health regulations.
  • Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Supervised supplies in inventory and submitted reorder requests.

Functions Manager

McLeod Country Golf Club
08.2016 - 12.2016
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Club operations, open & close
  • Staff management & training
  • Assist with rostering
  • Cash handling
  • Data Entry

Hotel Duty Manager

McGuires Hotels, Various Locations
01.2013 - 08.2015
  • Reduced guest complaints by ensuring strict adherence to hotel policies and procedures.
  • Maintained high standards of cleanliness throughout the property, conducting regular inspections to ensure compliance with health and safety regulations.
  • Addressed employee concerns proactively through open communication channels, fostering a positive work environment within the hotel team.
  • Open & Close of Hotel
  • Daily reports and accounting
  • Data Entry
  • Staff costing & rostering
  • Deliver staff training and induction
  • Supervision of hotel staff, including security
  • Clearance and hotel banking
  • TAB Book Keeping
  • Ensure all staff continued Hotel compliance as per QLD Liquor Licensing Act
  • Implement and enforce company policies & procedures
  • Manage hotel Promotions
  • Occasional menu Cook in Bistro

Delivery & Data Entry Clerk

Light Red/Sulo
01.2009 - 12.2012
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Contracted through SULO delivering wheelie bins Australia wide
  • Travel throughout Australia and liaise with city councils and review acceptance reports
  • Update of maps
  • Delivery discrepancies and resolutions
  • Data entry of serial numbers, addresses and bin types
  • Create run sheets for delivery drivers
  • Assist drivers with direction

Education

No Degree - Cert 3 Office Administration

Workskills Advancement Corporation
Brisbane, QLD

No Degree - Certificate 3 Hospitality

Club QLD
Brisbane, QLD

Skills

* Experienced in Business Operations and Delivery Driving

* Experienced Duty Manager

* Exceptional written and oral communication skills

* High level of customer service

* Competent conflict and resolution skills

* Great interpersonal skills

* Proven ability to be innovative, agile and think strategically to achieve results

* Proven ability to manage multiple activities

* Experienced in staff management and training

* Maintain workplace hygiene, occupational health and safety, and security procedures

* Flexible and resourceful

* Ability to allocate tasks and priorities, coordinate resources, and develop marketing strategies

Timeline

Cleaner

Ezi Living
03.2023 - Current

Cleaner

Sinnamon Village Aged Care - Wesley Mission Queensland
01.2022 - 03.2023

Functions Manager

McLeod Country Golf Club
08.2016 - 12.2016

Hotel Duty Manager

McGuires Hotels, Various Locations
01.2013 - 08.2015

Delivery & Data Entry Clerk

Light Red/Sulo
01.2009 - 12.2012

No Degree - Cert 3 Office Administration

Workskills Advancement Corporation

No Degree - Certificate 3 Hospitality

Club QLD

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