Jodie Cuthel

Work History

Australian Venue Co

05.2021 - Current

Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
Trained employees in essential job functions.
Initiated plans to improve customer relations, quality standards and service efficiency.
Handled employee-related issues to improve performance, professional conduct and attendance reliability.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

JOPA Specialty Coffee

04.2018 - Current

Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
Input income and expense details into database to track business finances and address variances.
Reconciled daily sales, returns and financial reports in XERO.
Created and monitored promotional approaches to increase sales and profit levels.
Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.

Pease International

04.2020 - 02.2021

Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Followed up on delinquent tenants and coordinated collection procedures.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Completed final move-out walk-throughs with tenants to identify required repairs.
Introduced prospective tenants to types of units available and performed tours of premises.
Verified income, assets and expenses and completed file tracking sheet for each applicant.

Harcourts Real Estate

04.2017 - 01.2018

Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Followed up on delinquent tenants and coordinated collection procedures.
Completed final move-out walk-throughs with tenants to identify required repairs.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.

LJ Hooker Real Estate

12.2011 - 09.2015

Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Completed bi-weekly payroll for 25 employees.
Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Carried out day-day-day duties accurately and efficiently.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.