Summary
Overview
Work History
Education
Skills
Attributes
References
Timeline
Generic

Jodie Dunn

Cheltenham,VIC

Summary

Detail-oriented logistics professional skilled in freight documentation and customs compliance. Expertise in tracking freight movements and managing inventory control, contributing to efficient supply chain operations and improved service levels.

Overview

24
24
years of professional experience

Work History

ANZ Logistics Planner

Amcor Flexibles Australia
03.2020 - 06.2025
  • End to end management of resin supply, including import, transport, delivery, repack and 3PL warehouse
  • Management of import/export of raw materials, finished goods and machinery
  • Creation and management of international freight documentation for sea and air freight
  • Co-ordination of international and domestic deliveries to internal and 3PL warehouses
  • Liaising with customs brokers and freight carriers internationally and domestically
  • Tracking, monitoring & reporting on freight movements for both air, sea and local consignments with internal and external contacts
  • Escalation/super user for ERP, WMS, TMS, 3PL interface systems
  • Receipting of purchase orders, preparing ASN’s, delivery dockets and pallet labels as required
  • Tracking and approving freight/warehouse invoices
  • Monitoring of monthly fuel levies and DIFOT for local carriers
  • Weekly/Monthly meetings with carriers, brokers, suppliers, planners and warehouses
  • Various reporting as required
  • Review and monitor performance metrics and compliance of all providers
  • Assess the performance and service level of providers in line with agreed mutual SLA`s.

Import Planner

Amcor Flexibles Australia
03.2018 - 03.2020
  • Management of importation of finished goods via purchase order maintenance for both forecasted and MTO items, data maintenance and NCR creation
  • Tracking, monitoring & reporting on freight movements for both air and sea consignments
  • Liaising with both suppliers and logistic suppliers to ensure import documentation and customs clearance is completed in a timely manner
  • Receipting of purchase orders, preparing ASN’s, delivery dockets and pallet labels as required
  • Arranging airfreight quotes and dispatch with logistics suppliers
  • Weekly Skype meetings with suppliers for review of current orders
  • Various reporting as required
  • Assisting with completion of raw material run sheets from 3rd party suppliers

Project / Capital Administrator

Gallay Medical & Scientific
03.2016 - 03.2018
  • Processing of customer orders, including capital equipment, high value projects and variations
  • Placement of purchase orders to local and overseas suppliers
  • Tracking, monitoring & reporting on freight movements to customers, production & project teams
  • Preparing production and delivery documentation as required
  • Cost tracking and report creation for project costings
  • Invoice preparation of all capital equipment and project orders, including variations
  • Liaising/co-ordinating with 3rd parties to ensure timeframes are adhered to
  • Booking of interstate travel for project works
  • Co-ordination of recurring capital, project, scoping and close out meetings including minute taking
  • Providing administration support to the project team
  • Processing, status tracking of capital goods on loan & back orders
  • Customer service - telephone answering/taking messages, warm call transferring

Customer Service Representative

Life Technologies
09.2012 - 03.2016
  • Liaising with clients, assisting with customer enquiries and managing complaints
  • Processing of credits/debits, maintaining credit/debit tracker
  • Administration of 40 supply centres across Australia and New Zealand
  • Maintenance of all supply centre databases, spreadsheets and registrations
  • Processing customer purchase orders and issuing relevant corresponding documentation
  • Supply centre administration support to Supply Centre Specialist and Supply Centre Lead
  • Registering/amending online customer accounts
  • Preparation/issuing of quotations, invoices and case management requests
  • Management of customer service inbox
  • Data entry and retrieval in Oracle and SAP databases
  • General administration duties

Customer Service Representative (Service)

Olympus Australia
04.2011 - 08.2012
  • Preparation of service contract proposals and contracts within designated TAT's
  • Processing customer purchase orders and issuing relevant corresponding documentation
  • Maintenance of all service contract databases, spreadsheets and renewals
  • Contract administration support to Field Service Mgr, Service Mgr, Operations Mgr and External Sales Team
  • Management of contract templates and reports
  • Preparation of service repair requests, quotations, invoices and credit requests
  • Liaising with clients, assisting with customer enquiries and managing complaints
  • Monthly dashboard data report compiling
  • Data entry and retrieval in SAP database
  • General administration duties
  • Achievements: 96.3% Bonus Rating.

Customer Service Co-Ordinator

Nitto Denko
10.2009 - 03.2011
  • Regular customer service contact with customers
  • Issuing delivery dockets, invoices, credit receipts, sample and quote requests
  • Monitoring stock levels with customer schedules and requirements
  • Departmental liaising to meet customer requirements
  • International Shipping Track and Trace
  • Stock costing
  • Data compilation, report compiling
  • Data entry and retrieval in AS400 database
  • Purchase Order Receipting
  • General Administration Duties

Cabin Crew / Buddy Trainer

Virgin Blue Airlines
07.2004 - 06.2008
  • High level customer service, dealing with customer enquiries and complaints
  • Implementing and adhering to on board safety and company procedures
  • Liaising with flight crew and ground staff for on time performance
  • Administering first aid as required
  • Food and Beverage handling and service
  • Money handling and OBT operation
  • Cleaning on board aircraft
  • On board training of new Cabin Crew
  • Performance reporting on new crew
  • Achievements: 3 Captain Service Awards for excellence in customer service

Service Administrator

O’Donnell Griffin
09.2001 - 07.2004
  • Handling client enquiries
  • Management of client database
  • Preparation of monthly national invoices
  • Weekly and monthly reporting to clients
  • Monitoring of KPI's
  • Co-ordination of 8 employees
  • Purchasing materials and labour
  • Administering Petty Cash
  • Co-ordinating / typing correspondence including quotes / tenders / proposals and presentations
  • Achievements: Gold Employee of the Month for my commitment to improving service for clients

Education

VCE -

Ashwood Secondary College
VIC
11-1994

Skills

  • Inventory control
  • Freight documentation
  • Supply chain management
  • Customs compliance
  • ERP/ WMS system management
  • Strategic planning
  • QAD, Netsuite, SAP
  • Microsoft Office Suite
  • Project coordination
  • Team collaboration
  • Problem solving
  • Effective communication
  • Performance metrics

Attributes

  • Extremely quick learner
  • Enthusiastic
  • Team Player
  • Hardworking
  • Eye for detail
  • Communicate well with others
  • Punctual
  • Self-Motivated

References

References available upon request.

Timeline

ANZ Logistics Planner

Amcor Flexibles Australia
03.2020 - 06.2025

Import Planner

Amcor Flexibles Australia
03.2018 - 03.2020

Project / Capital Administrator

Gallay Medical & Scientific
03.2016 - 03.2018

Customer Service Representative

Life Technologies
09.2012 - 03.2016

Customer Service Representative (Service)

Olympus Australia
04.2011 - 08.2012

Customer Service Co-Ordinator

Nitto Denko
10.2009 - 03.2011

Cabin Crew / Buddy Trainer

Virgin Blue Airlines
07.2004 - 06.2008

Service Administrator

O’Donnell Griffin
09.2001 - 07.2004

VCE -

Ashwood Secondary College

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