Jodie Dunne
Sydney,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Customer Service Concierge
Service NSW
03.2023 - Current
- Within my first 6 weeks of this role I was asked by Team Leader to take on another skill.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Events Administration
The Tax Institute
09.2022 - 12.2022
- Developed integrated approach to business-driven workforce development through effective marketing, public relations and communications.
- Escalate more complex matters appropriately as related to responsibilities to get a mutually positive outcome for the customer.
- Coordinate team meetings, which include determining the meeting rhythm, producing agendas, slide packs and other documents.
- Responsible for calling members to organise flights, accommodation, transfers for relevant upcoming events while also prioritising other workloads to meet competing deadlines.
Membership Renewal Officer
FINSIA
06.2022 - 08.2022
- Responsible for calling members, cold and warm, regarding their membership renewals.
- Achieve an effective membership renewal process and meet retention and recruitment targets.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Receptionist
Dumas House
12.2021 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
Border Control Officer
Department of Health Australia
04.2021 - 10.2021
- Within 3 months of working in this role I was promoted from BCU Officer to Team Leader.
- Authorised officer performing any duties needed as part of the border control unit due to COVID19.
- Processing domestic and international freighter, passenger and repatriation flights.
- Quick changing environment as Chief Health Officer Directions change hourly/daily.
- Enforcing a hard border to ineligible entries and ensuring they leave the NT.
Customer Service Representative
NAB
11.2020 - 03.2021
- Taking inbound calls from existing clients with queries involving remediation and wealth.
- Communication with customers both formally and informally.
- Using systems such as, Teams, Excel, Word, CRMS, VCC softphone and salesforce.
Customer Service Consultant
Startrack
11.2019 - 03.2020
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Using systems such as Microsoft Teams, Excel, Word, CRMS, VCC softphone and Safesforce.
- Skilled at working independently and collaboratively in a team environment.
Team Leader, Bartender & Receptionist
Dunboyne Castle Hotel
01.2015 - 09.2019
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Served high customer volumes during special events, nights, and weekends.
Education
Bachelor of Science - Bachelor of Science in Business & Management
Technological University Dublin
Dublin, Ireland07.2018
Skills
- Mastery of Customer Service
- Outbound and Inbound Calls
- Customer Service Status Reports
- Administration and Reporting
Volunteering
Paws Darwin
May - October 2021
References
Available upon request.
Timeline
Customer Service Concierge
Service NSW
03.2023 - Current
Events Administration
The Tax Institute
09.2022 - 12.2022
Membership Renewal Officer
FINSIA
06.2022 - 08.2022
Receptionist
Dumas House
12.2021 - 05.2022
Border Control Officer
Department of Health Australia
04.2021 - 10.2021
Customer Service Representative
NAB
11.2020 - 03.2021
Customer Service Consultant
Startrack
11.2019 - 03.2020
Team Leader, Bartender & Receptionist
Dunboyne Castle Hotel
01.2015 - 09.2019
Bachelor of Science - Bachelor of Science in Business & Management
Technological University Dublin
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