Summary
Overview
Work History
Education
Skills
Timeline
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Jodie Feldman

Sarina

Summary

Dynamic Operations Manager with a proven track record. Excelling in operational efficiency and collaborative team management. Enhanced customer satisfaction through effective problem resolution and strategic staff development, leading to improved performance outcomes. Skilled in inventory management and fostering strong vendor relationships to drive business success.

Overview

17
17
years of professional experience

Work History

Operations Manager

Sarina Sporting & Services Club
05.2021 - 03.2024
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Manager

Sarina RSL
07.2013 - 03.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Bar Attendant

Sarina Hotel
05.2007 - 05.2013
  • Managed cash register transactions accurately, ensuring proper handling of payments and tips.
  • Successfully collaborated with other staff members to provide seamless service during high-volume periods.
  • Checked ID cards and verified bar guests were of legal age.
  • Operated and closed down bar station according to sanitation regulations and safety standards.
  • Restocked ice, condiments, and snacks.
  • Adhered to alcohol policies and procedures and complied with local and state laws.
  • Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
  • Ensured compliance with state liquor laws by diligently verifying age requirements before serving alcoholic beverages.
  • Maintained neat, clean and professional appearance to meet business dress code policy.
  • Delivered food to customers at bar and tables.
  • Contributed to team success by cross-training in various roles such as server or host when needed, demonstrating adaptability and versatility.
  • Implemented effective time management strategies to balance multiple responsibilities during peak hours without compromising service quality.
  • Maximized sales by upselling premium drinks and promoting daily specials.
  • Improved customer satisfaction by addressing any issues or concerns professionally and efficiently.

Education

High School Diploma -

Sarina State High School
Sarina
11-1994

Skills

  • Effective problem resolution
  • Collaborative team management
  • Operational efficiency management
  • Customer service

Timeline

Operations Manager

Sarina Sporting & Services Club
05.2021 - 03.2024

Manager

Sarina RSL
07.2013 - 03.2020

Bar Attendant

Sarina Hotel
05.2007 - 05.2013

High School Diploma -

Sarina State High School

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Jodie Feldman