Jodie Harris
Towitta,SA
Summary
Compassionate care coordinator with proven expertise in patient care coordination and effective communication. Adept at developing individualized care plans and facilitating multidisciplinary collaboration to enhance client well-being. Detail-oriented professional skilled in patient care coordination and record management. Experienced in educating clients and families on available resources, enhancing engagement, and supporting positive health outcomes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Care Coordinator
Anglicare SA
Adelaide, SA
10.2022 - Current
- Responsible for the care of 45 Care Package customers
- Coordinated care plans for clients in alignment with individual needs.
- Collaborated with healthcare providers to ensure seamless service delivery.
- Managed client records using electronic health systems for accurate documentation.
- Facilitated communication between clients and support networks effectively.
- Monitored client progress and adjusted care strategies as needed.
- Educated clients on available services and resources within the community.
- Organized appointments and follow-ups to enhance client engagement in care.
- Maintained accurate client records in accordance with agency policies and procedures.
- Educated clients on available resources and services within their communities.
- Provided case management services to ensure the delivery of quality care.
- Attended meetings with families and other members of the interdisciplinary team to discuss patient progress and plan for future interventions.
- Maintained communication between the family and caregiver and other involved parties regarding the patient's condition.
- Actively participated in staff meetings discussing best practices in patient care coordination.
- Conducted initial assessments and evaluations of patient's needs.
- Provided emotional support to patients dealing with difficult health issues.
- Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
- Maintained records management system to process personnel information and produce reports.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
Commonwealth Home Support Coordinator
Barossa Village
Nuriootpa, SA
02.2021 - 10.2022
- Developed individualized care plans with input from clients and families.
- Communicated effectively with multidisciplinary teams regarding client needs.
- Maintained accurate documentation of client interactions and care provided.
- Provided training to new staff on best practices in home support services.
- Maintained accurate records of client progress and service delivery.
- Educated family members about the importance of providing appropriate levels of care at home for their loved ones.
- Developed individualized plans of care based on assessments of client needs.
- Ensured timely completion of administrative tasks such as filing reports, completing forms and updating databases.
- Actively participated in professional development training sessions related to home support services.
- Documented all interactions with clients in accordance with organizational policies and procedures.
- Explained policies, procedures and services to patients.
- Maintained records management system to process personnel information and produce reports.
Accounts Receivable Officer
Barossa Village
Nuriootpa, SA
06.2018 - 02.2021
- Managed daily invoicing and billing processes for resident accounts.
- Assisted in data entry for accounts payable and receivable records.
- Reviewed and reconciled account discrepancies to maintain accuracy.
- Utilized accounting software to track payments and outstanding balances.
- Maintained organized filing system for financial documentation and records.
- Maintained accurate records of all accounts receivable transactions.
- Prepared monthly statements for clients to ensure timely payment of outstanding balances.
- Answered incoming inquiries from customers regarding account status, payment options and other related topics.
- Verified accuracy of invoices prior to submitting them for payment processing.
- Provided support during external audits ensuring proper documentation is provided when requested.
Personal Carer
Barossa Village
Nuriootpa, SA
05.2011 - 06.2013
- Assisted residents with daily living activities and personal hygiene needs.
- Supported meal preparation and ensured dietary requirements were met.
- Maintained clean and safe living environments for residents.
- Documented resident care activities in compliance with care plans.
- Helped residents with mobility and transportation within the facility.
- Communicated effectively with healthcare staff regarding resident needs.
- Assisted individuals with daily activities such as showering, dressing, grooming, and toileting.
- Provided personal care and support to clients with a range of physical and mental health needs.
- Ensured that all equipment used was stored safely when not in use following manufacturer's guidelines.
- Responded quickly and calmly in emergency situations involving medical crises or accidents.
- Assisted patients with mobility issues by helping them transfer from bed to wheelchair or other equipment.
Hospitality Worker
Burke Salter Wines
Blanchetown, SA
01.2011 - 05.2013
- Provided information about wines and tasting options to customers.
- Maintained cleanliness and organization of the tasting room area.
- Supported staff in preparing wine glasses and serving beverages.
- Handled customer inquiries regarding wine selection and pairings.
- Learned operational procedures for effective service delivery.
- Participated in daily setup and breakdown of tasting events.
- Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
- Welcomed customers to property and offered immediate assistance with needs.
- Assisted guests by promptly responding to questions, requests and concerns.
- Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
- Restocked supplies of condiments, beverages and other items as needed.
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
- Ensured compliance with health codes related to food preparation, storage, handling and sanitation standards.
- Operated cash registers accurately and efficiently during peak hours of business.
Production Worker
Clipsal
Nuriootpa, SA
02.2006 - 11.2008
- Operated production machinery to assemble electrical products efficiently.
- Monitored quality control processes to ensure product standards were met.
- Collaborated with team members to maintain a smooth workflow on the assembly line.
- Maintained cleanliness and organization of the workspace for safety compliance.
- Packaged finished products for shipment according to company guidelines.
- Followed safety regulations and procedures to minimize workplace hazards.
- Cleaned up work area at end of shift to maintain safe working environment.
- Followed safety protocols while operating machines and equipment.
- Inspected product quality prior to packaging and shipment.
- Ensured proper labeling of completed products before shipping out.
- Sorted product components on work tables to maintain maximum organization and productivity.
Hospitality attendant
Great Southern Rail
Adelaide, SA
05.2004 - 04.2005
- Maintained cleanliness and organization in guest areas and common spaces.
- Assisted guests with inquiries and provided information on services offered.
- Prepared and served food and beverages to ensure guest satisfaction.
- Managed inventory of supplies, ensuring adequate stock for daily operations.
- Collaborated with team members to deliver excellent customer service experiences.
- Followed safety protocols to maintain a safe environment for guests and staff.
- Conducted routine checks on facilities to ensure optimal functionality and cleanliness.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Provided guest assistance and information regarding local attractions and points of interest.
- Provided concierge services for guests.
- Ensured that all safety regulations were strictly followed by staff members during their shifts.
- Greeted guests and provided friendly customer service.
Education
Certificate 3 - Aged Care
TAFE SA
Nuriootpa, SA04-2013
Certificate of Competency
TAFE SA
SACertificate 3 - Commercial Cooking
TAFE SA
Nuriootpa, SASA Country Fire Service
SACertificate
Surf Life Saving SA
SAAnglicare SA
SASkills
- Patient care coordination
- Compliance knowledge
- Data management
- Record keeping
- Effective communication
- Problem solving
- Adaptability to change
- Time management
- Cultural sensitivity
- Multidisciplinary team collaboration
- Crisis intervention
- Problem-solving
- Conflict resolution
- Scheduling
- Data entry
- Policy adherence
- Client relationship management
- Goal setting
- Medical terminology understanding
- Healthcare
- Clear communication
- At-home care instruction
- Healthcare operations
- Patient education
- Verbal and written communication
- Patient assessment
- Attention to detail
- Decision-making
- Patient care assessment
- Relationship building
- Policy development
- Budget development
- Electronic health systems
- Case management
- Client assessment
- Care plan development
- Customer relationship management
Certification
- Hold current SA Drivers Licence
- Hold current SA Boat Licence
- Hold current SA Firearms Licence
Affiliations
- enjoy boating and fishing at our holiday home on Yorke Peninsula
- caravaning
Timeline
Care Coordinator
Anglicare SA
10.2022 - Current
Commonwealth Home Support Coordinator
Barossa Village
02.2021 - 10.2022
Accounts Receivable Officer
Barossa Village
06.2018 - 02.2021
Personal Carer
Barossa Village
05.2011 - 06.2013
Hospitality Worker
Burke Salter Wines
01.2011 - 05.2013
Production Worker
Clipsal
02.2006 - 11.2008
Hospitality attendant
Great Southern Rail
05.2004 - 04.2005
Certificate 3 - Aged Care
TAFE SA
Certificate of Competency
TAFE SA
Certificate 3 - Commercial Cooking
TAFE SA
SA Country Fire Service
Certificate
Surf Life Saving SA
Anglicare SA