Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jodie Hill

Killingworth,NSW

Summary

Experienced professional with a solid background in service delivery, client relations, talent acquisition, and administrative duties. Over 13 years in the health sector, successfully transitioning into an administrative role at Trojan Rail, and subsequently advancing to the position of Service Delivery Manager. Proven track record of leading teams, coordinating training programs, and ensuring seamless payroll processes. Adept at incident reporting, implementing continuous improvement strategies, and overseeing diverse functions such as recruitment. Skilled in driving operational efficiency, fostering employee engagement, and delivering exceptional client services. Actively seeking a challenging role to leverage multifaceted expertise in service delivery management.

Overview

2
2
years of professional experience

Work History

Service Delivery Coordinator

Trojan Rail
11.2022 - Current
  • Monitoring and managing the performance of employees
  • Managing sixty plus employees at a time
  • Handling employee requests for unavailability and scheduling adjustments
  • Organizing safety shares and toolbox talks to enhance workplace safety
  • Conducting site visits to ensure quality and compliance
  • Addressing and resolving client needs and inquiries promptly
  • Providing assistance and support to employees as needed
  • Coordinating and booking required medical assessments for employees
  • Ensuring compliance with relevant industry regulations and standards
  • Overseeing payroll processes for service employees
  • Performing administrative tasks associated with service delivery operations
  • Planning and scheduling training sessions
  • Coordinating training requirements for schools and educational institutions
  • Collaborating and consulting with Registered Training Organizations (RTOs) as necessary
  • Incident reporting, documenting, investigating, and managing.
  • Coordinated with customers to accomplish specific needs and deliver individualized services.
  • Established clear procedures for consistent approach.
  • Checked paperwork for completion and followed up to obtain additional details.

Recruitment Consultant

Trojan Rail
08.2022 - Current
  • Posting job advertisements on various platforms
  • Reviewing and screening job applicants using JobAdder
  • Conducting pre-screening assessments for potential candidates
  • Arranging and conducting interviews with job applicants
  • Checking references of prospective employees
  • Managing the process of retrieving necessary documentation from applicants
  • Initiating and overseeing police background checks for new hires
  • Facilitating the induction process for new employees
  • Coordinating and scheduling medical assessments for candidates
  • Issuing employment contracts to successful applicants
  • Performing various administrative duties related to the recruitment process
  • ADMINISTRATIVE TASKS
  • Ordering PPE
  • Responding, drafting, and organizing emails and messages
  • Maintaining files, records, and databases
  • Coordinating appointments, meetings, and interviews
  • Accurately inputting and updating data in systems
  • Filing and paperwork: Sorting, archiving, and organizing documents
  • Ordering and restocking supplies, monitoring inventory
  • Booking flights, accommodations, and transportation
  • Meeting coordination
  • Scheduling, preparing materials, and taking minutes
  • Recording, tracking, and reporting expenses
  • Answering calls, greeting visitors, directing inquiries
  • Distributing internal announcements and information
  • Liaising, processing orders, and payments
  • Basic IT support
  • Assisting with minor technical issues and setup
  • Compiling and maintaining accurate records.
  • Hired employees and initiated new hire paperwork process.
  • Operated and maintained applicant tracking and candidate management systems.
  • Managed recruitment process to keep candidates informed about application status and meet organizational recruitment goals.
  • Networked and built relationships with potential candidates and industry professionals to identify potential candidates, stay informed about industry trends and gain insight into skills and qualifications in demand.
  • Conducted background checks, reference checks and other pre-employment screenings, identifying candidates to meet hiring criteria.
  • Screened and interviewed candidates to evaluate potential employees' qualifications.
  • Developed and posted job descriptions to various platforms to communicate open position requirements to potential candidates.
  • Coordinated and scheduled interviews for candidates and hiring managers to meet in person or online at mutually convenient times.

Administrative Officer

Trojan Rail
04.2022 - Current
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled office meetings and client appointments for staff teams.
  • Executed record filing system to improve document organization and management.
  • Created and maintained databases to track and record customer data.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.

Education

Certificate III Aged Care and disability support -

TAFE Tamworth NSW
2008

Certificate IV Ageing Support -

Forsythes
2010

Certificate III Business -

Verto
08.2023

Diploma - Leadership And Management – Currently Completing

TAFE NSW

Skills

  • Applicant Interviewing
  • Procedure Compliance
  • Personnel Management
  • Pre-Employment Screening
  • Performance Management
  • Training and Development
  • Recruitment and Selection
  • Client Relationship Management
  • Payroll
  • Incident Reporting and Risk Mitigation
  • Continuous Improvement Strategies
  • Process Optimization
  • Communication and Interpersonal Skills
  • Problem-solving and Decision-making
  • Adaptability and Quick Learning
  • Attention to Detail
  • Excellent customer service skills
  • Compassion and empathy
  • Word
  • Excel
  • PowerPoint
  • Data Entry and Database Management
  • Email and Calendar Management
  • File Management
  • Employment Recordkeeping
  • Candidate Sourcing
  • Recruitment
  • Report Preparation
  • Performance Appraisal
  • Project Management
  • Microsoft Office

Timeline

Service Delivery Coordinator

Trojan Rail
11.2022 - Current

Recruitment Consultant

Trojan Rail
08.2022 - Current

Administrative Officer

Trojan Rail
04.2022 - Current

Certificate III Aged Care and disability support -

TAFE Tamworth NSW

Certificate IV Ageing Support -

Forsythes

Certificate III Business -

Verto

Diploma - Leadership And Management – Currently Completing

TAFE NSW

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