Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Work Preference
Timeline
Jodie Knight

Jodie Knight

Daisy Hill,Australia
You often meet your fate on the road you take to avoid it.
French proverb

Summary

Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Administration Officer

Biosecurity Queensland
11.2024 - Current
  • Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
  • Developed strong working relationships with colleagues, contributing to a positive work environment.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Maintained personnel records and updated internal databases to support document management.
  • Enhanced team productivity by providing administrative support and managing daily schedules for staff members.

Team Leader/Medical Assistant Team Leader

Protecht/ Department of Fisheries and Agriculture
03.2023 - Current
  • Treating Fireants
  • Surveillance
  • Talking to clients
  • Using Forage
  • Directing the team on where to treat when asked by TL
  • Reading Maps
  • Cleaning cars
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.

Early Childhood Educator

Charley's Place/Bask Early Learning
03.2021 - 03.2023
  • I have completed my Cert111 in early childhood
  • Duties Include:
  • Cleaning
  • Looking after children
  • Supported children with special needs, creating customized learning strategies to accommodate various abilities.
  • Established positive relationships with students and families.
  • Maintained and fostered positive and constructive interactions with staff, families, and children.
  • Created safe and nurturing learning environment for preschoolers.
  • Implemented age-appropriate curricula to meet needs of young learners.

Service Officer/Aps4

Concentrix/ Disability and Carers Line
07.2019 - 02.2021
  • Customer Service
  • Answering Phones
  • Urgent Payments
  • Cancelling Payments
  • Restoring Payments
  • Referrals to Job Providers
  • Escalation Calls
  • Pandemic Calls:2019 Bushfire and the2020 COVID19 calls
  • Problem Solving
  • Reissuing Payments
  • Updating Customer Records
  • Updating Income and Assets
  • Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.

Warehouse Worker

Michael Hill Distribution Centre/Head Office
09.2018 - 07.2019
  • Picking orders for stores
  • Picking orders for customers
  • Tagging new stock
  • Processing new stock
  • Sorting Mail
  • RF scanner experience
  • Packing orders for Customers
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Maintained clean, orderly work environment free of hazards.
  • Unpacked and repacked items in different quantities and configurations for shipment.

Sales Professional / Store Keyholder

Emma and Roe - Loganholme
11.2016 - 08.2018
  • Customer service
  • Demonstrating product
  • Store operations including Friedman paperwork, entering & maintaining repairs, sending & receiving stock transfers & despatches, monthly stock counts, customer returns & refunds, preparing weekly bag for head office – stock & paperwork, end of day banking reconciliation
  • Maintaining sale & service standards
  • Sun/Mon - motivating & coaching staff
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Negotiated prices, terms of sales and service agreements.
  • Achieved or exceeded company-defined sales quotas.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Bar / Gaming Attendant

Brisbane Lions Club - Springwood
04.2012 - 11.2016
  • Managing registers & monitoring and balancing cash
  • Customer service
  • Training new employees
  • Cleaning
  • TAB
  • Performing payouts
  • General duties when required
  • Reception duties including reconciliation of accounts, data entry, answering calls & filing paperwork
  • Driving bus
  • Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
  • Prepared electronic gaming device's payoff requests and tax forms for jackpots in accordance with policies and regulations.
  • Handled sensitive situations discretely, including addressing intoxicated guests or disputes among patrons.
  • Enhanced customer experience by providing attentive service and maintaining a welcoming atmosphere.

Customer Service Assistant / Supervisor

Woolworths – Chatswood Hills
04.2010 - 04.2012
  • Managing registers & monitoring and balancing cash
  • Customer service
  • Training new employees
  • Cleaning
  • General duties when required
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Created, prepared, and delivered reports to various departments.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

Bar & Gaming Attendant

Springwood Hotel
03.2009 - 04.2010
  • Managing registers & monitoring and balancing cash
  • Customer service
  • Training new employees
  • Serving of beverages
  • Cleaning
  • General duties when required
  • Performing payouts
  • Prepared electronic gaming device's payoff requests and tax forms for jackpots in accordance with policies and regulations.
  • Provided exceptional service for special events, leading to repeat bookings and positive referrals from satisfied clients.
  • Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
  • Handled sensitive situations discretely, including addressing intoxicated guests or disputes among patrons.
  • Conducted routine maintenance checks on gaming machines, identifying any malfunctions or required repairs promptly.
  • Responded to inquiries by addressing player questions about game operations, machine functions and payouts.

Bar, Bistro & Gaming Attendant

Club Rochedale – Rochedale Rovers Soccer Club
12.2007 - 02.2009
  • Managing registers & monitoring / balancing cash
  • Customer service
  • Training new employees
  • Cleaning
  • General duties when required
  • Performing payouts
  • Performing stocktakes
  • Serving food & beverages
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
  • Reported concerns, broken machines, and out-of-order games to supervisor.
  • Assisted customers with game rules and instructions, promoting an enjoyable gaming experience for all patrons.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
  • Responded promptly to machine malfunctions, minimizing downtime and maximizing gameplay opportunities for customers.
  • Performed regular maintenance on gaming equipment, ensuring consistent functionality and compliance with regulations.

Education

Certificate III - Early Childhood Care And Education

College For Early Childhood Educators, Underwood QLD
04-2001

Skills

  • Administrative support
  • Office management
  • Database administration
  • Office administration
  • Attention to detail
  • Team collaboration

Certification

  • Vaccination Status: Fully Vaccinated
  • Licences: Manual open licence

Accomplishments

  • Supervised team of 12 staff members.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Timeline

Administration Officer - Biosecurity Queensland
11.2024 - Current
Team Leader/Medical Assistant Team Leader - Protecht/ Department of Fisheries and Agriculture
03.2023 - Current
Early Childhood Educator - Charley's Place/Bask Early Learning
03.2021 - 03.2023
Service Officer/Aps4 - Concentrix/ Disability and Carers Line
07.2019 - 02.2021
Warehouse Worker - Michael Hill Distribution Centre/Head Office
09.2018 - 07.2019
Sales Professional / Store Keyholder - Emma and Roe - Loganholme
11.2016 - 08.2018
Bar / Gaming Attendant - Brisbane Lions Club - Springwood
04.2012 - 11.2016
Customer Service Assistant / Supervisor - Woolworths – Chatswood Hills
04.2010 - 04.2012
Bar & Gaming Attendant - Springwood Hotel
03.2009 - 04.2010
Bar, Bistro & Gaming Attendant - Club Rochedale – Rochedale Rovers Soccer Club
12.2007 - 02.2009
College For Early Childhood Educators - Certificate III, Early Childhood Care And Education

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Jodie Knight