Jodie Knight
Daisy Hill,Australia
You often meet your fate on the road you take to avoid it.
French proverb
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administration Officer
Biosecurity Queensland
Berrinba, QLD
11.2024 - Current
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Maintained personnel records and updated internal databases to support document management.
- Enhanced team productivity by providing administrative support and managing daily schedules for staff members.
Team Leader/Medical Assistant Team Leader
Protecht/ Department of Fisheries and Agriculture
Berrinba, QLD
03.2023 - Current
- Treating Fireants
- Surveillance
- Talking to clients
- Using Forage
- Directing the team on where to treat when asked by TL
- Reading Maps
- Cleaning cars
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Early Childhood Educator
Charley's Place/Bask Early Learning
Springwood QLD
03.2021 - 03.2023
- I have completed my Cert111 in early childhood
- Duties Include:
- Cleaning
- Looking after children
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Established positive relationships with students and families.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Created safe and nurturing learning environment for preschoolers.
- Implemented age-appropriate curricula to meet needs of young learners.
Service Officer/Aps4
Concentrix/ Disability and Carers Line
Brisbane, QLD
07.2019 - 02.2021
- Customer Service
- Answering Phones
- Urgent Payments
- Cancelling Payments
- Restoring Payments
- Referrals to Job Providers
- Escalation Calls
- Pandemic Calls:2019 Bushfire and the2020 COVID19 calls
- Problem Solving
- Reissuing Payments
- Updating Customer Records
- Updating Income and Assets
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
Warehouse Worker
Michael Hill Distribution Centre/Head Office
Murarrie, QLD
09.2018 - 07.2019
- Picking orders for stores
- Picking orders for customers
- Tagging new stock
- Processing new stock
- Sorting Mail
- RF scanner experience
- Packing orders for Customers
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted in receiving, stocking and distribution of merchandise.
- Maintained clean, orderly work environment free of hazards.
- Unpacked and repacked items in different quantities and configurations for shipment.
Sales Professional / Store Keyholder
Emma and Roe - Loganholme
Loganholme, QLD
11.2016 - 08.2018
- Customer service
- Demonstrating product
- Store operations including Friedman paperwork, entering & maintaining repairs, sending & receiving stock transfers & despatches, monthly stock counts, customer returns & refunds, preparing weekly bag for head office – stock & paperwork, end of day banking reconciliation
- Maintaining sale & service standards
- Sun/Mon - motivating & coaching staff
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Achieved or exceeded company-defined sales quotas.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Bar / Gaming Attendant
Brisbane Lions Club - Springwood
Springwood QLD
04.2012 - 11.2016
- Managing registers & monitoring and balancing cash
- Customer service
- Training new employees
- Cleaning
- TAB
- Performing payouts
- General duties when required
- Reception duties including reconciliation of accounts, data entry, answering calls & filing paperwork
- Driving bus
- Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
- Prepared electronic gaming device's payoff requests and tax forms for jackpots in accordance with policies and regulations.
- Handled sensitive situations discretely, including addressing intoxicated guests or disputes among patrons.
- Enhanced customer experience by providing attentive service and maintaining a welcoming atmosphere.
Customer Service Assistant / Supervisor
Woolworths – Chatswood Hills
Chatswood Hills QLD
04.2010 - 04.2012
- Managing registers & monitoring and balancing cash
- Customer service
- Training new employees
- Cleaning
- General duties when required
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Created, prepared, and delivered reports to various departments.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Bar & Gaming Attendant
Springwood Hotel
Springwood QLD
03.2009 - 04.2010
- Managing registers & monitoring and balancing cash
- Customer service
- Training new employees
- Serving of beverages
- Cleaning
- General duties when required
- Performing payouts
- Prepared electronic gaming device's payoff requests and tax forms for jackpots in accordance with policies and regulations.
- Provided exceptional service for special events, leading to repeat bookings and positive referrals from satisfied clients.
- Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
- Handled sensitive situations discretely, including addressing intoxicated guests or disputes among patrons.
- Conducted routine maintenance checks on gaming machines, identifying any malfunctions or required repairs promptly.
- Responded to inquiries by addressing player questions about game operations, machine functions and payouts.
Bar, Bistro & Gaming Attendant
Club Rochedale – Rochedale Rovers Soccer Club
Rochedale, QLD
12.2007 - 02.2009
- Managing registers & monitoring / balancing cash
- Customer service
- Training new employees
- Cleaning
- General duties when required
- Performing payouts
- Performing stocktakes
- Serving food & beverages
- Performed cash handling duties, provided change and balanced money at end of shift.
- Built and established positive relationships with patrons, team members and supervisors.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Assisted customers with game rules and instructions, promoting an enjoyable gaming experience for all patrons.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
- Responded promptly to machine malfunctions, minimizing downtime and maximizing gameplay opportunities for customers.
- Performed regular maintenance on gaming equipment, ensuring consistent functionality and compliance with regulations.
Education
Certificate III - Early Childhood Care And Education
04-2001
Skills
- Administrative support
- Office management
- Database administration
- Office administration
- Attention to detail
- Team collaboration
Certification
- Vaccination Status: Fully Vaccinated
- Licences: Manual open licence
Accomplishments
- Supervised team of 12 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeTimeline
Administration Officer - Biosecurity Queensland
11.2024 - Current
Team Leader/Medical Assistant Team Leader - Protecht/ Department of Fisheries and Agriculture
03.2023 - Current
Early Childhood Educator - Charley's Place/Bask Early Learning
03.2021 - 03.2023
Service Officer/Aps4 - Concentrix/ Disability and Carers Line
07.2019 - 02.2021
Warehouse Worker - Michael Hill Distribution Centre/Head Office
09.2018 - 07.2019
Sales Professional / Store Keyholder - Emma and Roe - Loganholme
11.2016 - 08.2018
Bar / Gaming Attendant - Brisbane Lions Club - Springwood
04.2012 - 11.2016
Customer Service Assistant / Supervisor - Woolworths – Chatswood Hills
04.2010 - 04.2012
Bar & Gaming Attendant - Springwood Hotel
03.2009 - 04.2010
Bar, Bistro & Gaming Attendant - Club Rochedale – Rochedale Rovers Soccer Club
12.2007 - 02.2009
College For Early Childhood Educators - Certificate III, Early Childhood Care And Education