Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jodie Krainz

Cardiff

Summary

A weight loss coach, fitness instructor, salesperson, and manager with extensive experience and expertise in helping individuals achieve their goals. Currently working as an Arch support specialist, my focus is on transforming lives step by step. Additionally, I provide support and guidance to clients while coaching and mentoring staff to achieve high levels of success. Throughout my professional journey, my unwavering determination and ability to bring out the best in people have been crucial. With a friendly and empathetic demeanor, I am passionate about problem-solving and assisting others. I possess a strong understanding of customer service principles and excel in communication and conflict resolution. My dedication lies in creating positive customer experiences and forging long-lasting relationships.

Overview

25
25
years of professional experience

Work History

Arch Support Specialist

The Good Feet Store
08.2019 - Current
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
  • Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
  • Played key role in achieving industry-leading customer service ratings by consistently delivering beyond expectations.
  • Improved customer retention with empathetic and efficient handling of support cases.
  • Conducted regular follow-ups with customers to ensure their issues were fully resolved and to gather feedback for service improvement.
  • Trained new team members on support protocols and tools, enhancing team efficiency and service quality.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Swimwear Specialist

Cozzies Swimwear and Lingerie
09.2016 - 08.2019
  • Correctly fit swimwear for women up to a g cup
  • Also certified to fit breast prothesis for women who have had mastectomy

Store Manager

BAKU
03.2016 - 09.2016
  • Sales
  • Coaching staff to excel in customer service
  • Meet targets and KPIS , wages , merchandising

Store Manager

Michael Hill Jeweller
02.2011 - 03.2016

Fitness Instructor

Contours
01.2006 - 02.2011

Centre Director

Jenny Craig
01.2000 - 01.2006

Education

Certificate III - Nutrition and Dietary Practices

TAFE
01.1993

Skills

  • Dietary practices
  • Sales skills
  • Leadership
  • Time management
  • Teamwork
  • Customer service
  • Training and coaching
  • Empathy and patience
  • Customer engagement
  • Relationship building
  • Active listening
  • Customer needs assessment

Timeline

Arch Support Specialist

The Good Feet Store
08.2019 - Current

Swimwear Specialist

Cozzies Swimwear and Lingerie
09.2016 - 08.2019

Store Manager

BAKU
03.2016 - 09.2016

Store Manager

Michael Hill Jeweller
02.2011 - 03.2016

Fitness Instructor

Contours
01.2006 - 02.2011

Centre Director

Jenny Craig
01.2000 - 01.2006

Certificate III - Nutrition and Dietary Practices

TAFE
Jodie Krainz