JODIE LEONARD

• Inspected truck equipment and supplies such as tires, lights, brakes, gas, oil, and water.
• Maximized productivity by maintaining clean working environment both inside dump truck cab and around exterior.
• Enhanced operational efficiency by adhering to proper dumping procedures and techniques.
• Improved worksite safety by conducting thorough pre-operation inspections of dump trucks and equipment.
• Driving Cat 775 & 777 Dump trucks dumping to assortment of grades from high grades gold, high grade copper to low grades to waste pit areas from the E31 open cut pits at North Parkes Mines.
• Adhering to safety and Mining-Qbirt guides-lines
• Pre-Inspections of trucks noted
• Pre-starts
• 2 way communications
• Hauling dirt on haul roads to dump points or crusher
• Follow Safety procedures

Reason for leaving is there contract-job is winding down coming to a finish and locals are being put off and crews cut to a minimum

• Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
• Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
• Maintained up-to-date knowledge of company policies, products, and services to effectively address customer questions and concerns.
• Manage Parkes Town Office and Airport for all hire cars and bookings
• Clerical duties, filing, reports and claims documents
• Washing cars & prepping for re-hire of Vehicles
• Organize Servicing, repairs on building and vehicles
• Outsource vehicles as needed from other locations to bring into Parkes fleet pool
• Follow Safety Procedures
• Problem Solve
• Answering phone lines
• Customer relations
• Open and close
• Sales

Reason for leaving was franchisee brought his son into work it

• Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
• Improved guest satisfaction by implementing efficient check-in and check-out procedures.
• Coordinated events held at the motel facility, ensuring seamless execution of special occasions that met clients'' expectations.
• Managed daily operations for better customer service and increased revenue
• Being the caretaker I was fixing tap leaks, painting, sanding-shaving sticky doors, replacing toilet seals, installing TV brackets any minor repairs onsite
• Setting up and providing continental breakfasts for guests.
• Ordering stock as needed
• Ordering Laundry Orders from Glenray (local sheet and bath suppliers)
• Collection & washing of pillowcases, towels-mats etc in house
• Daily Cleaning and testing the in-ground pool
• Problem Solving
• Knowledge using Satin booking software and Booking.com
• Assisting in cleaning/stripping beds/rubbish emptied and helping cleaners when needed.
• Managing 49 room Motel 3 rooms pet friendly
• Daily checking of repairs needed and arrange repairs to be carried out
• Greeting guests upon check-in/check-out
• Answering telephone inquiries in a polite and timely manner
• Responding to emails and reviews in a polite and timely manner
• General day to day office duties, cleaning areas and pool
• Professional and efficient work ethics and standards
• Follow procedures
• Housekeeping when short staffed
• Ensuring a high standard of cleanliness and maintenance both interior, exterior and grounds
• Liaising with directors and following instructions given
• Worked under self-Employment ABN contracted
• Conducted regular property inspections to address maintenance issues promptly, maintaining a well-kept appearance for the motel.
• Increased repeat business through excellent customer service and targeted marketing efforts.
• Developed strong relationships with local businesses to increase referrals and drive business growth.
• Maintained high occupancy rates by implementing competitive pricing strategies and promotions.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.

Reason for leaving was I needed a home-life-work balance 24/7 was too much after 4 years in the industry missing out on Christmas, weekend away and family times. I wanted a change

• Managing and organizing staff and rosters, contractors for repairs
• Mowing of Properties
• Continuously researched market trends and competitors'' offerings to stay ahead in the industry and maintain a competitive edge.
• Was at this Motel during 2022 flooding so was very hectic time with evacuees, emergency services, helicopter crews, Fire & Rescue, SES crews etc . Liaison with Resilience Australia for Eugowra and Forbes flood effected victims. Providing breakfasts for guests.
• Ordering stock as needed
• Ordering Laundry Orders from Glenray (local sheet and bath suppliers)
• Collection & washing of pillowcases, towels-mats etc in house
• Daily Cleaning and testing of the in-ground pool
• Problem Solving
• Knowledge using Satin booking software and Booking.com
• Assisting in cleaning/stripping beds/rubbish emptied and helping cleaners when needed.
• Managing 24 room Motel 2 rooms pet friendly, plus 3 houses
• Daily checking of repairs needed and arrange repairs to be carried out
• Greeting guests upon check-in/check-out
• Answering telephone inquires in a polite and timely manner
• Responding to emails and reviews in a polite and timely manner
• General day to day office duties, cleaning areas and pool
• Professional and efficient work ethics and standards
• Follow procedures
• Housekeeping when short staffed
• Ensuring a high standard of cleanliness and maintenance both interior, exterior and grounds
• Liaising with directors and following instructions given
• Picking up dog droppings being pet friendly around grass areas
• Watering of gardens
• Worked as self-employed ABN contracted
• Conducted regular property inspections to address maintenance issues promptly, maintaining a well-kept appearance for the motel.
• Increased repeat business through excellent customer service and targeted marketing efforts.
• Developed strong relationships with local businesses to increase referrals and drive business growth.
• Maintained high occupancy rates by implementing competitive pricing strategies and promotions
• Hired and trained new employees, demonstrating best methods for serving clients and guests.

Reason for leaving was I was offered more $$ to work at The Plainsman Motel .

• Managing and organizing staff and rosters, contractors from mowing to repairs
• Ordering stock as needed
• Ordering laundry orders for beds from Glenray
• Collection & washing of pillows cases and towels-mats etc in house
• Daily Cleaning and testing of the in ground pool
• Office duties,accounts, answering phones and chasing outstanding debts
• Problem solving
• Knowledge using RMS booking system, booking.com etc, improving their online presence
• Assisting in cleaning/stripping beds/ rubbish emptied helping cleaners when needed
• Manage 38 cabins
• Daily checking of repairs needed and arrange repairs be carried out
• Greeting guests upon check-in and check-out
• Answering inquires in a polite and timely manner
• General office duties and cleaning
• Professional and efficient work ethics and standards
• Follow procedures
• Housekeeping when short staffed
• Ensuring high standard of cleanliness and maintenance both interior, exterior and grounds
• Liaising with Director and Caretaker-Manager and follow instructions

Reason for leaving The Manager-Caretaker is unprofessional rude and abusive to guests and staff

• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Increased customer satisfaction by providing professional and courteous front desk support.

• Managing and organizing staff and rosters, contractors from mowing to repairs
• Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
• Ordering stock as needed
• Ordering Laundry Orders from Glenray (local sheet and bath suppliers)
• Collection & washing of pillowcases, towels-mats etc in house
• Daily Cleaning and testing of in-ground pool
• Problem Solving
• Knowledge using Cloud Beds booking software and Booking.com
• Assisting in cleaning/stripping beds/rubbish emptied and helping cleaners when needed.
• Managing 16 room Motel 100% pet friendly
• Daily checking of repairs needed and arrange repairs to be carried out
• Greeting guests upon check-in/check-out
• Answering telephone inquiries in polite and timely manner
• Responding to emails and reviews in a polite and timely manner
• General day to day office duties, cleaning areas and pool
• Professional and efficient work ethics and standards
• Follow procedures
• Housekeeping when short staffed
• Ensuring a high standard of cleanliness and maintenance both interior, exterior and grounds
• Liaising with director and following instructions given
• picking up dog droppings being pet friendly around grass areas
• watering of gardens
• Improved guest satisfaction by implementing efficient check-in and check-out procedures.
• Trained and hired staff on best practices, enhancing overall motel performance and guest experience.
• Managed daily operations for better customer service and increased revenue.
• Conducted regular property inspections to address maintenance issues promptly, maintaining a well-kept appearance for the motel.
• Continuously researched market trends and competitors'' offerings to stay ahead in the industry and maintain a competitive edge.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

Reason for leaving was I was only offered $49,000.00 to manage Motel full time 52 weeks a year as a sub-contractor ABN.

• Servicing Motel Rooms to high standard
• General cleaning duties including bathroom areas, bed making, polishing, vacuuming and loading cupboards with stock (teas, coffee, biscuits sugar and filling fridge with water and milks.
• When needed dusting-de cob webbing outside and general appearance areas
• Leave all rooms and areas in a clean and presentable way for new guests
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Reason for leaving was injury, which I have recovered now.

• Creatively designed graphics for marketing materials .
• Usage of guillotine's (sheet metal Cutters).
• Installing products to certain medias. eg colour bond, Alu Panel n core flute etc.
• Use of Laser machine using various materials like Traffolyte's, stainless steel, plastics, paper wood.
• Applied knowledge of production to create high-quality images.
• Met with customers to present mockups and collect information for adjustments.
• Completed final touches for projects such as images sizes and font selection.
• Designed website layouts, templates, and unique branded looks.
• Used Flexi and CorelDraw to create images and layouts.
• Contributed design ideas in early planning stages with customers and project managers.
• Designed website layouts, templates and unique branded looks.
• Developed print materials such as brochures, banners, and signs.
• Developed print materials such as brochures, banners and signs.
• Redesigned company logo and branding materials, establishing a cohesive corporate identity across various platforms.
• Created digital image files for use in digital and traditional printing methods.
• Completed final touches for projects before rollout.
• Developed creative design for marketing packages, including print materials, brochures, banners and signs.
• Developed collateral such as display, marketing and packaging materials to support product branding strategies.
• Completed key jobs n product design projects for clients.

Put off due to covid-19 effecting business income and (sale of the business).

• Servicing motel rooms General cleaning duties, including cleaning bathroom areas, bed making, polishing, vacuuming and loading cupboards with stock (teas, coffees, biscuits and sugar, filling fridge with water and milks).
• Do help maintain garden surrounds when needed When needed dusting and de-cob webbing outside and general appearance areas Leave all rooms and areas in a clean and presentable way for new visitors.
• Take delivery of stock when needed.

• Servicing motel rooms.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• General cleaning duties, including cleaning bathroom areas, bed making, polishing, vacuuming and load cupboards with stock (teas, coffees, biscuits and sugar, filling fridge with water and milks.
• Do help maintain garden surrounds when needed When needed dusting and de-cobwebbing the outside and general appearance areas.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Leave all rooms and areas in a clean and presentable way for new visitors, 4.5 star rating.
• Single Parent-Mother 12/2004 to Current Mother - Parkes Caring for two children a young daughter and son house duties Maintaining house independently.

• Combined Domestic Services and J Leonard Lawn and Garden Care - Northmead- North Shore and Hills areas Sydney suburbs Mowing Lawns Vertical Edging Trimming - Brush cutting Sales and Services Liaising with customers Disposing of grass accordingly Keeping customers happy Servicing and maintaining equipment regular basis Managing own time and productivity Presenting oneself in professional way advising Disease and bug detection and treatments.
• Gardening House cleaning in winter months.
• 110 clients to maintain
• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Consulted with customers to assess needs and propose optimal solutions.
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
• Negotiated contracts with vendors to secure favorable terms for business.

• Impulse Hair Design and The Art of Hair - Turramurra and Beecroft Washing Hair Perming Cutting Cleaning of all tools Attend 2 years of Tafe Cert III Hairdressing Customer service Sales.
• Assisted hair stylists with colorwork by applying base colors and toners.
• Assisted front desk by answering phone calls, taking appointments and checking clients in.
• Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
• Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
• Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
• Assisted senior hairdressers in complex tasks, ensuring smooth salon operations and timely service delivery.
• Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
• Offered exceptional service and support to walk-in and scheduled customers.
• Demonstrated adaptability by quickly learning new products introduced into salon offerings.
• Studied advanced techniques to develop proficiency and better serve customers.
• Prepared clients for haircuts and styles with soothing shampoo work.
• Attended professional development workshops to stay current on industry trends and advanced styling techniques.

• Servicing Motel Rooms General Cleaning of rooms, ready for new arrivals Duties Bar Attendant.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
• Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
• Maintained a safe working environment through proper use of cleaning products and equipment.