Jodie Mackay
Kallangur,QLD
Summary
Dynamic leader with a proven track record at Woolworths, excelling in bakery management and compliance oversight. Mastered food safety and quality standards, enhancing product lines and customer satisfaction. Skilled in baking equipment maintenance and fostering team growth, demonstrating exceptional organizational skills and a commitment to excellence. Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records, and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bakery Manager
Woolworths
Banyo, Qld
08.2023 - Current
- Built lasting client relationships by organizing and planning sales events.
- Developed and maintained the bakery's product line, introducing new items and discontinuing underperforming ones.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted performance evaluations for staff, identifying areas for improvement and providing constructive feedback.
- Delegated work to staff, setting priorities and goals.
- Revamped bakery menus by suggesting new regular and seasonal product offerings.
Store Services and Compliance Officer
Woolworths
Banyo, Qld
01.2020 - 09.2023
- Investigated potential violations of applicable rules and regulations.
- Followed proper protocols for reporting suspected violations to internal personnel or outside governing agencies.
- Maintained and revised policy procedures for general operation of compliance program.
- Calculated and processed payroll for over 100 employees on a weekly basis.
- Updated and maintained employee payroll records, ensuring confidentiality and data
- Handled money according to company policy.
- Resolved any discrepancies between the cash register total and actual money received quickly.
- Built and maintained productive relationships with employees.
- Counted and balanced cashier drawers.
- Maintained records of all financial transactions for audit purposes.
Assistant Customer Service Manager
Woolworths
Banyo, Qld
05.2016 - 12.2019
- Trained new employees on company policies, procedures and practices related to customer service roles.
- Monitored customer service performance against established standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Sandgate High School
Sandgate, QLDSkills
- Food safety oversight
- Baking supervision
- Baking equipment troubleshooting
- Baking equipment maintenance
- Supply ordering
- Food quality standards hygiene
- POS system operation
- Supervisory experience
- Business management
Affiliations
In my downtime my main focus is spending time with my family and loved ones especially my 3 grandchildren and making memories with them
Certification
- I hold a first aid certificate which expires in August 2025
References
References available upon request.
Timeline
Bakery Manager
Woolworths
08.2023 - Current
Store Services and Compliance Officer
Woolworths
01.2020 - 09.2023
Assistant Customer Service Manager
Woolworths
05.2016 - 12.2019
High School Diploma -
Sandgate High School