Jodie Martin
Young,NSW
Summary
Goal-oriented Hard worker dedicated to high levels of customer satisfaction and meeting aggressive business goals. Strong willingness to learn and build new goals. High work ethics, very reliable, and trustworthy with sensitive information. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Employment Consultant/ Audiometric Assessor
Rehabilitation Services By Altius
01.2021 - Current
- Pre-Employment Audiometric and Drug and Alcohol screener
- Report writing
- Support Consultants in Administrative duties
- Delivered resume writing services and Cover letter assistance
- Assisted clients with Job readiness training
- Utilized strengths-based approach when advising clients on career options allowing them to capitalize on their unique skill sets in the job market.
- Proofread and edited clients' resumes to improve interview chances.
- Obtain Work Trial opportunities for Clients to assist them with there transition into new employment.
- Offered ongoing support to clients throughout their job search journey, addressing concerns and challenges as they arose.
- Supported occupational therapists in evaluating patients'' functional abilities and recommending appropriate adaptive equipment or modifications, promoting independence at home or work settings.
Office Manager
Marto's Automotive & Radiator Repairs
06.2005 - 01.2021
- Plan administer and control budgets for contracts, equipment, and supplies.
- Monitor the facility to ensure that it remains safe, secure, and well-maintained.
- Operate computers programmed with accounting software to record, store, and analyse information.
- Perform personal bookkeeping services, Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software, Receive, record, and bank cash, checks, and vouchers, Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
- Reconcile records of bank transactions, Monitor status of loans and accounts to ensure that payments are up to date.
- Perform general office duties such as filing, answering telephones, and handling routine correspondence, Total checks, present them to customers and accept payment when needed for services provided, Answer telephones, direct calls, and take messages.
Transitional Revenue Officer
Hilltops Council
01.2019 - 12.2020
- Provide Invoices/Statements.
- Answer Phone Enquires when information needed;
- Undertake monthly duties/account reconciliation, statement issue.
- Monitor incoming email correspondence and answer in a timely matter to ensure good customer service.
- Debt Recovery, getting process started and following up to recover overdue money owed.
- Contributed to a positive work environment through proactive collaboration and effective communication with colleagues.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed strong communication and organizational skills through working on group projects.
- Proven ability to learn quickly and adapt to new situations.
- Resolved problems, improved operations and provided exceptional service.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
Casual Shop Assistant
Wilders Bakery
02.2016 - 01.2019
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Daily duties including taking orders and handling money received from customers.
- Food preparation, Slice fruits, vegetables, desserts, or meats for use in food service, Take out garbage, Wrap, label, or date food items for sale.
- Clean or sanitize work areas, utensils, or equipment.
- Demonstrate the use of retail equipment, such as espresso machines, Describe menu items to customers or suggest products that might appeal to them.
- Stock customer service stations with paper products or beverage preparation items.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Assisted with store opening and closing procedures, ensuring all tasks were completed thoroughly and punctually.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Adult Shop Assistant
The Mill Sandwiches
03.2010 - 02.2016
- Left in charge to supervise and run daily operations of the business.
- Handle and bank money and order store stock.
- Clean or sterilize dishes, kitchen utensils, equipment, or facilities,.
- Take food orders and relay orders to kitchens or serving counters so they can be filled.
- Stock service stations with items such as napkins, or straws.
- Prepare food items, such as sandwiches, salads, soups, or beverages.
- Monitor food preparation or serving techniques to ensure that proper procedures are followed.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Completed Yr. 10 Certificate -
Young High School
No Degree - Introduction Into Accounting
TAFE NSW
Online 09.2021
Statement of Attainment - Drugs of Abuse Testing
MTO Group
Online Delivery06.2021
Workplace Audiometry
Work Health Specialists
Online Training05.2021
No Degree - Certificate in Office Practice
Young TAFE
Young, NSW11.1991
Skills
- Administration and Management
- Computers and Electronics
- Customer and Personal Service
- Active Listening
- Clerical
- Judgment and Decision Making
- Pre-Employment Screening
- Active Learning
- Records documentation
- Procedure Compliance
- Documentation skills
- Drug Testing
References
- Tracey Webster, Finance Project Officer - Department Regional NSW 0414 688 615
- Lisa Hardman, Manager, Jackson’s Bakery & Café (Former owner Mill Sandwiches Young) 0409 745 099
Timeline
Employment Consultant/ Audiometric Assessor
Rehabilitation Services By Altius
01.2021 - Current
Transitional Revenue Officer
Hilltops Council
01.2019 - 12.2020
Casual Shop Assistant
Wilders Bakery
02.2016 - 01.2019
Adult Shop Assistant
The Mill Sandwiches
03.2010 - 02.2016
Office Manager
Marto's Automotive & Radiator Repairs
06.2005 - 01.2021
Completed Yr. 10 Certificate -
Young High School
No Degree - Introduction Into Accounting
TAFE NSW
Statement of Attainment - Drugs of Abuse Testing
MTO Group
Workplace Audiometry
Work Health Specialists
No Degree - Certificate in Office Practice
Young TAFE
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