Jodie Maryon
Woolloomooloo
Summary
A highly motivated and customer-focused professional with extensive experience in hospitality and customer service. Skilled in handling customer inquiries with courtesy and efficiency, ensuring exceptional service in fast-paced environments. Proven ability to manage bookings and resolve issues. Demonstrates strong attention to detail, effective communication, and problem-solving skills, with a track record of managing transactions and maintaining accurate records. Committed to exceeding customer expectations and delivering consistent, high-quality support.
Overview
6
6
years of professional experience
Work History
Waitress
Kingsleys
10.2024 - Current
- Took orders, seated guests, and delivered food and beverages to customers, ensuring high standards of quality and presentation
- Supported waitstaff to maintain smooth service flow, enhancing the overall dining experience
- Ensured cleanliness and organization of the dining area, promptly resetting tables between courses
- Addressed customer inquiries and requests with courtesy and professionalism, fostering guest satisfaction
Front of House Staff
Surfish
09.2024 - 11.2024
- Managed transactions at the till, handling cash and card payments with accuracy
- Provided exceptional customer service, cultivating a friendly and welcoming environment
- Coordinated orders, responded to customer queries, and maintained an organised front-of-house area
- Assisted with food prep during peak hours, contributing to efficient kitchen operations
- Worked collaboratively with team members to ensure smooth daily operations and optimal service
Customer Advisor / Administration
Admiral
08.2023 - 08.2024
- Handled a high volume of inbound calls, resolving customer queries and complaints promptly
- Utilised active listening and attention to detail to ensure the resolution of issues and satisfaction
- Maintained ownership of calls, providing consistent follow-ups and escalating issues when necessary
- Identified opportunities for upselling and driving sales, meeting and exceeding KPIs
Hotel Receptionist
Waterfall Country Apartments
04.2019 - 08.2023
- Managed guest bookings and communications, ensuring smooth check-ins and personalised service
- Coordinated room assignments, special requests, and local recommendations to enhance guest satisfaction
- Supported housekeeping to ensure apartments were prepared for guest arrivals
- Processed payments and bookings, maintaining accurate records and handling invoices
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Strong multitasking
- Team collaboration
- Greeting guests
- Organisation skills
- Time management
- Telephone skills
Timeline
Waitress
Kingsleys
10.2024 - Current
Front of House Staff
Surfish
09.2024 - 11.2024
Customer Advisor / Administration
Admiral
08.2023 - 08.2024
Hotel Receptionist
Waterfall Country Apartments
04.2019 - 08.2023
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