Jodie McDermott
Conjola Park,Australia
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Dynamic Tradies
02.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Acting Aquatics Education Coordinator
Bay and Basin Leisure Centre
01.2019 - 12.2019
- Provided ongoing support for educators through regular check-ins, feedback sessions, and professional development opportunities tailored to their unique needs.
- Assessed student performance and utilized feedback to increase educational program success.
- Implemented student assessment and evaluation processes, aiding program success.
- Increased teacher collaboration by creating professional development workshops focused on sharing best practices in education coordination.
- Conducted workshops for continuous teacher development, elevating teaching standards.
Customer Liaison Officer
Bay and Basin Leisure Centre
01.2001 - 01.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed strong relationships with clients, fostering trust and loyalty to the company.
- Served as a key point of contact between customers and various internal departments, ensuring seamless collaboration on issue resolution.
- Contributed to increased sales revenue by upselling products during interactions with customers when appropriate.
- Managed high-stress situations calmly and effectively, resulting in positive outcomes for both the company and the client.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Casual Administration Assistant
Shoalhaven City Council
01.2016 - 12.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Performed research to collect and record industry data.
Presenter of Junior Lifeguard Skills
YMCA
01.2007 - 01.2008
Junior customer health service
Vincentia Pharmacy
01.1997 - 01.2001
Education
Certificate III - Certificate 3 in Fitness
Australian Fitness Academy
12-2018
Higher School Certificate -
Shoalhaven High School
01.1999
Nowra Christian School -
Nowra Christian School
01.1997
Skills
- Energetic work attitude
- Customer service focused
- Multi tasked/trained
- Time Management
- Strong Communication skills
- Adaptive team player
- Call center experience
- Payment processing
- Client relations
- Scheduling
- Appointment scheduling
- Staff training
- Promotional support
Timeline
Customer Service Representative
Dynamic Tradies
02.2020 - Current
Acting Aquatics Education Coordinator
Bay and Basin Leisure Centre
01.2019 - 12.2019
Casual Administration Assistant
Shoalhaven City Council
01.2016 - 12.2018
Presenter of Junior Lifeguard Skills
YMCA
01.2007 - 01.2008
Customer Liaison Officer
Bay and Basin Leisure Centre
01.2001 - 01.2019
Junior customer health service
Vincentia Pharmacy
01.1997 - 01.2001
Higher School Certificate -
Shoalhaven High School
Certificate III - Certificate 3 in Fitness
Australian Fitness Academy
Nowra Christian School -
Nowra Christian School
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