Jodie Mills-Biddle
Adelaide,SA
Summary
Multi-faceted Casework Supervisor with years of experience in social services field. Managed 6years -person caseworker team and provided services to average caseload of clients. Excellent organizational and collaborative skills leading to effective service delivery. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
16
16
years of professional experience
Work History
Case Manager Coordinator
Self Employed
09.2016 - Current
- Participated in community resource fairs and events to deliver information about agency's services.
- Spearheaded fundraising efforts to support social and community service initiatives.
- Facilitated multidisciplinary team meetings for comprehensive care planning and improved client satisfaction.
- Assessed community needs and identified resources for social and community service programs.
- Collaborated with community members to develop and implement service initiatives.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Managed high caseloads effectively while maintaining close attention to detail and accuracy in documentation.
- Evaluated treatment plans against individual goals and healthcare standards.
- Established strong community partnerships to broaden available resources for clients and their families.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Monitored progress towards goals regularly, adjusting case management plans as necessary for optimal success.
Youth Service Worker
Teen Challenge
01.2008 - 11.2010
- Advised parents or guardians on available resources and services to support their child''s growth and development outside of the organization.
- Provided support to social service clients in navigating available resources.
- Managed caseloads effectively, prioritizing the needs of each youth based on their specific circumstances.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Collaborated with other service providers to develop comprehensive support plans for at-risk youths, addressing multiple areas of need.
- Facilitated communication between clients and other service providers.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Conducted thorough intake assessments upon enrollment into programs or services, establishing baseline information for ongoing monitoring purposes.
Education
Double Diploma - Counselling And Community Services
Careers Australia
Adelaide, SA06.2016
High School Diploma -
Gepps Cross Girls High School
Adelaide, SA12.1999
Skills
- Eligibility counseling
- Staff education and training
- Documentation And Reporting
- Ethical Practice
- Counselling
- Group Dynamics
- Social Work
- Referral Coordination
- Policy Knowledge
- Care Coordination
- Problem-Solving
- Client Advocacy
- Community Outreach
- Case Management
- Discharge Planning
- Needs Assessment
- Staff Management
- Decision-Making
Timeline
Case Manager Coordinator
Self Employed
09.2016 - Current
Youth Service Worker
Teen Challenge
01.2008 - 11.2010
Double Diploma - Counselling And Community Services
Careers Australia
High School Diploma -
Gepps Cross Girls High School
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