Jodie Moulton
Mount Eliza ,Victoria
Summary
Having a predominantly customer service background, has made me adept at multitasking under strict timeframes while maintaining professionalism and a calm demeanour. This has equipped me for handling stressful situations. My phone voice has often been mistaken for a recorded message! I thrive in team environments and autonomously. Dedicated mother to two tween/teenage boys, known for running a tight ship.
Overview
26
26
years of professional experience
Work History
Dispatch Assistant
Brava Lingerie
Hampton, VIC
12.2021 - Current
- Collaborated with other departments to improve overall logistics performance, streamlining processes across the organization.
- Maintained accurate records of dispatch activities, ensuring timely delivery of goods and services.
- Assisted in reducing response times for urgent requests through prioritizing tasks and coordinating resources effectively.
- Supported dispatch team in resolving issues promptly, minimizing delays and disruptions in service delivery.
- Provided administrative support to the dispatch team, including maintaining organized documentation systems for easy reference.
- Processed customer orders efficiently using company-specific software systems, ensuring all necessary information was captured accurately.
- Enhanced dispatch efficiency by streamlining communication processes between departments.
- Ensured compliance with safety protocols during dispatch operations, reducing accidents and maintaining a safe working environment.
- Implemented quality control measures within the dispatch process, identifying areas for improvement and addressing them proactively.
- Received new orders, prepared documentation, and assigned personnel.
Barber
Lord & Master Barbers
Chelsea, VIC
12.2023 - 08.2024
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Answered incoming telephone calls and scheduled appointments for clients
- Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Consulted with clients to assess personal style preferences and unique needs.
- Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
- Expanded clientele reach by offering unique services such as beard trims, hot towel shaves, and facial grooming treatments.
- Provided exceptional customer service by addressing any concerns or issues promptly, ensuring clients left the salon feeling satisfied with their experience.
- Updated client profiles to reflect current products and service preferences.
- Maintained regular client list and successfully handled walk-in customers.
- Applied range of waxes, creams, gels and pomades to client hair to achieve style goals.
- Completed full and partial shaves with clippers and standard and straight razors.
Senior Receptionist
Kiora Skin Clinic
05.2008 - 03.2020
- Company Overview: formerly Kiora Medical Spas
- Senior Receptionist and front of house Customer Service
- Administration to clinic Directors
- Excellent communication skills and proficient in Medical Director, PracSoft & POS
- Daily duties included answering phone enquires and coordinating bookings
- This required excellent knowledge of all medical and spa related treatments
- Managing diaries for both doctors, and greeting clients to the clinic
- Training of new staff
Cabin Crew
Emirates Airline
11.1998 - 11.2004
- Ensuring safety of passengers onboard flights
- Meal service, duty free sales, operating galley and coordination of food service in Economy, Business & First Class
Education
Certificate III - Barbering
Chisholm Institute
Frankston, VIC11.2023
Fashion Design & Production -
Melbourne College of Textiles
01.1996
Year 12 VCE - General Studies
Canterbury Girls Secondary College
Canterbury, VIC12.1992
Skills
- Excellent communication skills
- Neat Personal Presentation
- Phone Etiquette
- Emotional Intelligence
- Professionalism
Timeline
Barber
Lord & Master Barbers
12.2023 - 08.2024
Dispatch Assistant
Brava Lingerie
12.2021 - Current
Senior Receptionist
Kiora Skin Clinic
05.2008 - 03.2020
Cabin Crew
Emirates Airline
11.1998 - 11.2004
Certificate III - Barbering
Chisholm Institute
Fashion Design & Production -
Melbourne College of Textiles
Year 12 VCE - General Studies
Canterbury Girls Secondary College