Jodie Newton
Brisbane,QLD
Summary
Customer focused with a proven track record at excelling in customer rapport and consistently meeting KPI targets. Efficiently and effectively resolve issues while ensuring compliance with company standards. My strong time management, enthusiasm and interpersonal skills drive exceptional customer satisfaction and loyalty.
Overview
21
21
years of professional experience
Work History
Casual Sales Consultant
Mimco - Country Road Group
10.2023 - Current
- Provide exceptional customer service, increasing customer satisfaction, and loyalty.
- Maintain up-to-date knowledge of the latest products using available resources.
- Contribute to store operations by effectively managing stock, and preventing losses.
- Ensure visual merchandising meets Mimco standards by adhering to VM guidelines for optimal presentation.
- Identify customers' needs, provide information, and respond to questions about products, helping customers find solutions that are tailored to their needs.
- Consistently meeting or exceeding KPI targets.
OSHC Educator/Assistant Manager
PCYC Qld, Jabiru Community Services
01.2015 - Current
- Assistant Service Manager, Educational Leader and Higher Duties roles.
- Cultivated positive relationships with stakeholders.
- Attended professional development workshops to remain informed on educational trends.
- Mentored and trained new educators to promote effective communication and supervision strategies.
- Ensured compliance with government regulations and standards for school age care.
- Responded promptly to emergency situations, prioritising safety and well-being.
- Developed policies and procedures aligning with laws and accreditation standards.
- Created content for social media posts.
Canteen Manager
Runcorn State School P&C Association
01.2004 - 12.2024
- Managed stock ordering, replenishment, and rotation for efficient inventory control.
- Planned diverse menus addressing various dietary and cultural requirements.
- Ensured exemplary customer service and accurate cash handling procedures.
- Costed and implemented meals aligning with Queensland Government's Healthy Eating Guidelines.
- Maintained compliance with WHS and Food and Hygiene Safety regulations.
- Oversaw the on-boarding and training of new Canteen employees and volunteers, ensuring adherence to relevant policies.
- Coordinated rosters for employees and volunteers to ensure adequate coverage during peak hours.
- Resolved complaints promptly to maintain positive relationships within the school community.
- Analysed reports regarding sales volume and profitability to make informed decisions about changes or improvements needed.
Education
Diploma of School Age Education And Care -
Tafe QLD
01.2021
Skills
- Building rapport with customers
- Ability to identify and resolve issues
- Strong time management skills
- Team Collaboration & Motivation
- Interpersonal skills
References
- Tegan McAlinden, OSHC Service Manager, Teegs96@live.com, 0432 470 632
- Debra Linford, P&C President/Business Services Manager, debbielinford20@gmail.com, 0414 781 190
Timeline
Casual Sales Consultant
Mimco - Country Road Group
10.2023 - Current
OSHC Educator/Assistant Manager
PCYC Qld, Jabiru Community Services
01.2015 - Current
Canteen Manager
Runcorn State School P&C Association
01.2004 - 12.2024
Diploma of School Age Education And Care -
Tafe QLD
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