Jodie Oxenham
Bowen ,QLD
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Administration Officer
Katherine Coaches
02.2022 - 11.2023
- Aided colleagues, managers, and customers through regular communication and assistance.
- Drafted and distributed invoices for outstanding payments.
- Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
- Managed daily payment processing and drafted related financial documents.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Aged Care Worker
Crowely Care
01.2019 - 01.2021
- Assisted residents with daily living tasks, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Enhanced residents'' quality of life by providing compassionate and attentive care.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Adhered strictly to infection control protocols, minimizing the risk of communicable diseases within the facility.
- Utilized strong problem-solving skills to address challenging situations with empathy and professionalism.
- Developed trust-based relationships with residents by actively listening to their concerns and demonstrating genuine interest in their lives.
- Promoted social interaction for isolated seniors through engaging group activities.
- Received consistent positive feedback from residents and their families due to exceptional care delivery.
- Remained alert to problems or health issues of clients and competently responded.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Monitored and assisted residents through individual service plans.
- Contributed to a positive team culture by fostering open communication and collaboration among colleagues.
- Maintained frequent supervision of residents unable to call for assistance.
- Scheduled and accompanied clients to medical appointments.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Provided emotional support to families during difficult times, offering reassurance and guidance.
- Facilitated smooth transitions between shifts by providing detailed handover reports on residents'' progress and needs.
- Increased resident satisfaction ratings through a consistent focus on effective communication and empathetic caregiving.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Reduced falls and injuries among residents by implementing tailored exercise programs.
- Collaborated with healthcare professionals to develop personalized care plans for each resident.
- Ensured timely completion of required documentation, maintaining accuracy in medical records management systems.
- Conferred with supervisor to discuss patient condition and medical care.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted patients with self-administered medications.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Recorded status and duties completed in logbooks for management.
- Assisted with daily living activities, running errands, and household chores.
Residential Youth Worker
Anglicare
01.2012 - 07.2018
- Maintained a safe living environment by enforcing house rules and addressing behavioral concerns promptly and effectively.
- Assisted residents with daily living activities, promoting self-sufficiency and independence.
- Managed medication administration according to prescribed schedules while maintaining accurate records of all medications dispensed.
- Provided crisis intervention when necessary, deescalating volatile situations while ensuring the safety of all involved parties.
- Developed strong relationships with residents, fostering trust and open communication to address personal issues.
- Enhanced youth development by implementing individualized care plans and engaging in therapeutic activities.
- Maintained confidentiality of sensitive resident information in accordance with HIPAA regulations.
- Organized recreational outings for residents, encouraging positive social engagement within their local community.
- Collaborated with multidisciplinary teams to provide comprehensive support for resident needs and goals.
- Supported families through consistent communication about youth progress, offering guidance on additional resources available.
- Participated in regular staff meetings, sharing insights on resident progress and contributing to program improvements.
- Served as a positive role model by exhibiting appropriate behavior management strategies during difficult situations.
- Improved residents'' emotional well-being through compassionate counseling and support during challenging situations.
- Contributed to a supportive residential atmosphere by modeling healthy behaviors and boundaries for residents to emulate.
- Facilitated group sessions for skill-building, socialization, and conflict resolution among residents.
- Implemented behavior modification techniques, resulting in improved resident interactions and reduced conflicts.
- Continuously pursued professional development opportunities to enhance skills as a Residential Youth Worker and better serve the residents.
- Monitored residents'' progress, documenting observations and providing feedback to case managers for ongoing treatment planning adjustments.
- Coordinated with educational institutions to ensure proper accommodations were made for each resident''s academic success.
- Conducted intake assessments for new residents, gathering vital information to develop personalized care plans.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Assisted in identifying and reducing barriers to youth engagement and development.
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Developed and maintained relationships with partner organizations to facilitate access to youth-related resources.
- Provided key emotional support to special needs youth.
- Contributed to development of individualized plans to support youth goal achievement.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Coordinated with local government to provide resources to clients.
- Implemented and developed programs to address poverty and inequality.
Education
Certificate III - Nursing
St Luke’s Nursing
Brisbane, QLD01.2005
Yr 10 -
Orara High School
Coffs Harbour, NSW1992
Skills
- Administrative Support
- Office Management
- Customer Relations
- Payroll and budgeting
Timeline
Administration Officer
Katherine Coaches
02.2022 - 11.2023
Aged Care Worker
Crowely Care
01.2019 - 01.2021
Residential Youth Worker
Anglicare
01.2012 - 07.2018
Certificate III - Nursing
St Luke’s Nursing
Yr 10 -
Orara High School
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