Jodie Park
Devonport,TAS
Summary
Talented all-rounder with background in cleaning, bar, restaurant, tourism, customer service and team leadership. Highly motivated and positive personality with the ability to adapt and problem solve. I take great satisfaction is creating the best customer experiences and thrive in fast paced work environments.
Overview
13
13
years of professional experience
Work History
Manager
Allgoods
08.2020 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Daily delivery of a high standard of customer service to ensure satisfaction and repeat sales
- Ordering of key stock lines, responsible for timely replenishment and stock integrity management
- KPI adherence and daily commitment to exceeding targets
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Established team priorities, maintained schedules and monitored performance.
Commercial Cleaner
SGR Cleaning
03.2024 - Current
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Cleaning of commercial food industry equiptment
Manager
Godfreys
06.2014 - 08.2016
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Extremely focused on achieving and exceeding company KPIs
Assistant Manager
Cradle Mountain Wilderness Village
03.2015 - 10.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Organising and assisting room cleaners.
- Restaurant supervision and assistance.
- Booking in of guests and ensuring an exceptional experience at the resort.
Hospitality Worker
Cradle Mountain Wilderness Village
01.2012 - 03.2015
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Cleaning and presentation of guest rooms on vacate in timely manner
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Bar and cafe duties and supervision
- Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
- Maximized room occupancy rates with effective sales techniques and clear communication of amenities.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Ambassador for Tasmania as an exceptional holiday destination.
- Extensive food and wine knowledge and ability to serve in a fast paced environment
Education
Sea Safety Survival CoST -
Australian Maritime College
Launceston11.2024
SITXFSA005 Hygenic Practices For Food Safety -
Food Safety First
Online06.2024
SITHFB002 Responsible Service of Alcohol -
Eclipse Vale Pty Ltd
Online09.2017
Skills
- Strong Work Ethic
- Self-Motivation and Initiative
- Housekeeping skills
- Safe Food Handling
- Excellent memory
- Hospitality service expertise
- POS System Operation
- Coffee machinery
- Drink customization
- Food Running
- Product Upselling
- Customer Service
- Time Management
- Cleaning and sanitizing
- Reliable and Dependable
- Hospitality and Professionalism
- Active Listening
Hobbies
In my spare time I love cooking, gardening and travelling around Tasmania exploring our wilderness destinations and outstanding food and wine facilities. I am also an avid fisher woman and enjoy many mornings on the Bass Strait catching my dinner.
Timeline
Commercial Cleaner
SGR Cleaning
03.2024 - Current
Manager
Allgoods
08.2020 - Current
Assistant Manager
Cradle Mountain Wilderness Village
03.2015 - 10.2016
Manager
Godfreys
06.2014 - 08.2016
Hospitality Worker
Cradle Mountain Wilderness Village
01.2012 - 03.2015
Sea Safety Survival CoST -
Australian Maritime College
SITXFSA005 Hygenic Practices For Food Safety -
Food Safety First
SITHFB002 Responsible Service of Alcohol -
Eclipse Vale Pty Ltd
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