Jodie Phillips
KELSO,QLD
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
37
37
years of professional experience
Work History
Traffic Control/ TMI
United Personnel Traffic
06.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Traffic Control/TMI
Traffic Group
04.2022 - 06.2024
- Directed vehicles around construction sites and flagged drivers through blocked roads.
- Communicating by two-way radio.
- Set up Portable traffic lights.
- Putting out proper signage according to the TGS.
- Responsible for keeping the work vehicle neat and tidy.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Traffic Control
Traffic Services
10.2021 - 04.2022
- Directed heavy machinery through road construction site.
- Directing traffic with stop/slow/ portable traffic lights where required.
- Directing pedestrians through the safest route.
Duty Manager
Avenues Tavern
08.2020 - 10.2021
- Handled employee problems in absence of the general manager.
- Created a positive work environment for employees and delivered exceptional customer service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
Assistant Manager
The Vale Hotel
11.2018 - 07.2020
- Helping the venue manager with the day-to-day running of the hotel.
- Getting the hotel ready for the day's trade.
- I made sure the bistro ran smoothly during lunch and dinner service.
- Conducted weekly stock takes.
- Data entry.
- Followed procedure to close hotel at the end of the night.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Customer Service
Dan Murphy's
01.2020 - 03.2020
- Point of sale for customers.
- Helped with customer enquiries.
- Restocking of products.
- Help with setting up and disassembling displays.
- Greeted customers at counter and provided excellent customer service.
Hospitality Allrounder
Brothers Leagues Club
07.2007 - 11.2018
- Gaming supervisor.
- Bartender.
- Barista.
- Receptionist.
- Administrative Assistant.
- Worked across multiple areas within the club.
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
- Participated in ongoing training programs aimed at enhancing hospitality skills which subsequently improved performance levels.
- Provided excellent customer service at the hotel bar, promoting an enjoyable atmosphere for patrons while increasing beverage sales.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Kept accounts in balance and ran daily reports to verify totals.
Production Worker
Team Poly
04.1997 - 08.1999
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
Store Assistant
Kmart
09.1988 - 07.1992
- Checked pricing, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Greeted customers entering store and offered assistance with requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
- Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
- Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
- Operated POS system to process payments and provide receipts.
Education
Certificate 4 - Hospitality
Tafe Queensland
12.2015
Certificate 3 - Hospitality
Club Training Australia
12.2009
Diploma - Counselling and Groupwork
Tafe South Australia
04.2005
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Calm under pressure
- Organization and time management
Timeline
Traffic Control/ TMI
United Personnel Traffic
06.2024 - Current
Traffic Control/TMI
Traffic Group
04.2022 - 06.2024
Traffic Control
Traffic Services
10.2021 - 04.2022
Duty Manager
Avenues Tavern
08.2020 - 10.2021
Customer Service
Dan Murphy's
01.2020 - 03.2020
Assistant Manager
The Vale Hotel
11.2018 - 07.2020
Hospitality Allrounder
Brothers Leagues Club
07.2007 - 11.2018
Production Worker
Team Poly
04.1997 - 08.1999
Store Assistant
Kmart
09.1988 - 07.1992
Certificate 3 - Hospitality
Club Training Australia
Diploma - Counselling and Groupwork
Tafe South Australia
Certificate 4 - Hospitality
Tafe Queensland
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