Jodie Priest
Frankston
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
2026
2026
years of professional experience
Work History
PCA
Benetas Corowa Court - Residential Aged Care
06.2023 - 12.2025
- Assisted residents with daily living activities, promoting independence and dignity.
- Monitored and documented resident health status, ensuring timely interventions and care adjustments.
- Collaborated with multidisciplinary teams to develop individualized care plans for residents.
- Implemented infection control protocols, enhancing safety and hygiene standards within the facility.
- Trained new staff on best practices in resident care and emergency response procedures.
- Facilitated recreational activities that improved social interaction and mental well-being among residents.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
Car Washer/Detailer
Diamond Car Wash
02.2011 - 08.2014
- Vacuumed, shampooed, and steam-cleaned interiors of vehicles to remove dirt and debris
- Washed vehicle exterior using cleaning solution, cloths, and brushes
- Prepared and moved vehicles around center for distribution to retail
- Wiped and conditioned leather and vinyl surfaces to restore luster
- Replaced wiper blades and checked fluids
- Applied polishes, waxes and masking materials to preserve and restore vehicle's interiors and exteriors.
Cashier Team Lead
Safeway
2005 - 2007
- Supervised cashier team, ensuring efficient operations and customer satisfaction.
- Trained new cashiers on company policies and best practices for optimal performance.
- Coordinated scheduling to maintain adequate staffing during peak hours.
- Implemented process improvements that enhanced checkout efficiency and reduced wait times.
Barista/Sandwich Maker
Coffee Company
05.2004 - 12.2005
- Prepared sandwiches according to customer requests and dietary needs
- Greeted customers in a professional and friendly manner
- Followed food safety standards for sanitization and storage of food
- Discarded expired and spoiled ingredients to prevent cross-contamination
- Answered customer questions regarding ingredients and nutrition facts.
Server
Brumbys
04.2003 - 05.2004
- Greeted and accommodated guests, building positive experience from first interaction
- Prepared and served food and beverages to customers
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
Education
Individual Support Aged Care Cert 3
Djeriwarrah Online Community Studies
Melbourne, VIC06.2024
Certification In Integration Aide/Teacher’s Aide - undefined
Monash University
Caulfield01.2015
High School Diploma - undefined
Elwood College
Elwood12.2003
Skills
- Team Collaboration
- Time Management
- Household Cleaning
- Diet and Nutrition
- Personal Service
- Clear Communication
- Supportive Personality
- Attentive to People
Timeline
PCA
Benetas Corowa Court - Residential Aged Care
06.2023 - 12.2025
Car Washer/Detailer
Diamond Car Wash
02.2011 - 08.2014
Barista/Sandwich Maker
Coffee Company
05.2004 - 12.2005
Server
Brumbys
04.2003 - 05.2004
Certification In Integration Aide/Teacher’s Aide - undefined
Monash University
High School Diploma - undefined
Elwood College
Cashier Team Lead
Safeway
2005 - 2007
Individual Support Aged Care Cert 3
Djeriwarrah Online Community Studies