Motivated Caseworker with high-level integrity and strong desire to help resolve challenges. Compassionate and team-oriented individual offering extensive knowledge of services, Superb Case Manager strongly emphasizing domestic violence education and prevention. Extensive experience in family therapy, substance abuse prevention and parent-child conflict resolution.
Overview
14
14
years of professional experience
Work History
Home support assessor
Aged Care Assessment Services
02.2017 - Current
Completing Home Support Assessments to assist with people over 65 or over 50 if Aboriginal or Torres Strait Islander to remain living independently in their own homes
Collaborating with clients to complete support plans to assist in maintaining their independence
Finding both funded and non funded services within the local areas to assist in achieving client goals
Working with clients to find their strengths, their difficulties and using this information to find ways to best meet their required needs
Placing referrals for CHSP Services
Attending local networking opportunities and building rapport with local service providers
Working with families and carers to best assist clients
Scheduling assessments
Working independently and collaboratively as part of an isolated team
Using computer programs to complete the required paperwork (including the NSAF, monthly reports and incident reports)
Attending required training
Working with clients with complex needs including mental health conditions, hoarding and squalor, isolation, rural and remote clients, and linking them with services within the local area
Acting as Team Leader to cover a leave position
Assisting co-workers where required
Providing advice and advocacy for those most vulnerable in our community
Completing assessments within required KPI
Providing linking support for vulnerable clients
Working with clients facing homelessness, palliative care, family breakdown.
Child & Family Practitioner
Brighter Futures
04.2016 - 11.2016
The Brighter Futures program delivers targeted early intervention services to families with children who are at high risk of entering or escalating within the statutory child protection system
The program services families with children aged 0-9 years, or families expecting a child, by providing intervention and support that will achieve long-term benefits for children
Brighter Futures is delivered by non-government lead agencies across NSW to provide a range of tailored services including case management, casework focused on parent vulnerabilities, structured home visiting, quality children’s services, parenting programs and brokerage funds
Eligible families will have at least one of the following program vulnerabilities which impacts adversely on their capacity to parent and/or the child’s safety and wellbeing: Domestic Violence, Drug or Alcohol Abuse, Mental Health issues, Lack of parenting Skills or inadequate Supervision, Parents with Significant learning difficulties or intellectual disabilities.
Maternity leave contract
Behavioural Support Practitioner
Family & Community Services -Ageing, Disability & Home Care
12.2015 - 02.2016
Completing initial Assessments, Person Strength based Assessments, Completing Functional Behavioural Assessments, Reporting writing, Developing Individual Prevention & Response Plans, Implementing Plans, Providing Training to Carers & Families, Developing Social Stories, Collaborating information, Leading Case Conferences, Person Centred Holistic Approaches, Placing Applications for Restricted Practices, following WH&S processes, Working independently, Working as part of a Multidisciplinary team, Case Management, Data Collection, Completing Online training, Participating in Supervision, Participating in Practical Support Sessions, Adhering to Company policies, Maintaining Timesheet, Encouraging individuals skills, Assisting individuals with skills development, Participating in all available opportunities for Skill development, Promoting positive parenting skills.
Contract position
PHAMS Case Worker/ WH&S Representative
Mission Australia
12.2014 - 11.2015
Case Management, Initial Assessment, Person Strength based Assessments, Advocacy, Mentoring colleagues, Promoting Positive Work Environment, Completing Work Place Inspections, Training workers in WH&S procedures & obligations, Rapport building, Leading Case Conferences, Using Holistic Person Centred Approaches, Working Independently and remotely, Working as part of a team, Traveling to remote towns around the Central West, Online Reporting, Completing Documentation, Following Mandatory reporting guidelines, Setting achievable goals with clients, running group programs aimed at self- esteem & positive Parenting skills, Teaching Budgeting skills, Complying with Budgeting requirements, providing In Services to local Mental health organisations, Leading White Ribbon Committee’s, Providing informal staff supervision, informal counselling, negotiating with insurance companies, maintaining strict confidentiality, Assisting clients with return to work obligations, Community Participation, Promoting open door policy with fellow workers & clients, Organising & Participating in Exercise & Healthy living programs, Implementing Client Graduations, Encouraging clients, Family Case Management
WH&S Project Officer
CAREWEST
03.2010 - 12.2013
Completing Inspections, Providing support to managers on the changes of current WH&S legislation by ensuring Managers understood their obligations, Striving to obtain best practice in the WH&S field, Assisting workers to report Near Misses, Hazards, potential Hazards, Risks using online reporting system, Providing mediation with front line support workers & management, Implementing First Aid Procedures, Maintaining records of workers First Aid Training, Writing Reports for Management on the importance of Training, Writing Formal Reports to upper management regarding current Risks and ways to either eliminate or reduce the effects of these risks, Implementing Transport policies and ensuring Managers and Frontline workers understood the importance of Fatigue management and ways to reduce the impacts, Reviewing Individual Response Plans using collaborative approach with Stakeholders involved in client care, Ensuring effective time management, Organisational skills, Assisting workers with return to work by providing Advocacy, Support, Mediation between employee and management, Effective Communication with Insurance Companies, Travelling between other Carewest sites to perform Inspections, Consults with other employees, Ensuring effective Fire Evacuations, Record Keeping, Budgeting, Financial reports, Assisting Injured workers with Transport, Medical reviews, Family obligations, Maintaining adequate documentation, WH&S Audits, Injury Management, Implementing Train the Trainer policy in regards to Manual Handling, Ensuring Occupational Rehabilitation referrals were placed, Implementing WH&S representatives, Ensuring WH&S training provided to Representatives and Monthly reviews were held, Test and Tagging completed and records maintained over 10000 items.
Education
Child, Youth & Family Intervention - Family And Community Services
Australis
QLD
12.2017
Home Support Assessor Certificate - Aged Care Assessments of in Home Support
CIT
Canberra, ACT
03.2017
Diploma - Community Services Work
TAFE
Orange, NSW
12.2014
Diploma - Community Services
OTEN
TAFE
12.2011
Skills
Time Management
103 words per minute typing speed
Microsoft Office Skills-Advanced
Person Centred Holistic approaches
Positive attitude
Professional Report Writing
Advanced Understanding of WH&S Policies, Procedure & obligations
Problem solving
Effective communication
Multitasking
Adaptability
Computer literacy
Languages
English /Auslam- Competent
Other
Working With Children Clearance
Excellent Driving Record
Delegation Training
Budgeting Training
Record Keeping Training
Motivational Interviewing
Accidental Counselling
Managing Aggressive Behaviours in the workplace
References
Terese Mcfarlane, Joint Support Program, Mission Australia, 0437040380, Mcfarlanet@missionaustralia.com.au