Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jodie Rattray-Maier

Belgrave Heights

Summary

I am a dedicated and detail oriented Customer Service Assistant with over 20 years of experience in providing exceptional customer support across various industries.

I am reliable and focused on delivering consistent quality service and known for strong teamwork and adaptability.

I have an outgoing and positive demeanour and a commitment to continuous learning and growth.

Overview

31
31
years of professional experience

Work History

Sales and Customer Service Assistant

Sohum Cosmetics
10.2018 - Current
  • Maintained clean and organized work environment to maintain customer safety.
  • Collaborated with team members to improve overall customer experience and boost company reputation.
  • Developed strong relationships with customers, establishing trust and loyalty through attentive service.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Managed customer complaints effectively, offering solutions that exceeded expectations.
  • Assisted customers with product selection, providing detailed information on features and benefits.
  • Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Trained new employees on company procedures, products, and best practices in customer service.
  • Contributed to sales growth by up-selling additional products or services when appropriate.
  • Participated in regular team meetings to share ideas for improvement and stay informed about updates within the company.

Travel Consultant

GK Travel and Cruise
06.2011 - 10.2018
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Organized trips for individual, family and business travelers.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
  • Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
  • Collaborated with team members to optimize travel recommendations and share industry knowledge.
  • Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.

Guest Services

Virgin Australia
03.2004 - 03.2011
  • Patience and Empathy
  • Helping guests upon Airport arrival
  • Helping unaccompanied children and guests with disabilities
  • Provided exceptional guest services, addressing any concerns or issues promptly and professionally.
  • Attention to detail with checking travel documents, luggage and logging data.
  • Bringing in and seeing out aircraft
  • Boarding flights and doing service announcements
  • Collaborated with other departments to ensure seamless communication and coordination for guest services.
  • Supported the training of new Guest Services Workers by sharing knowledge and expertise in best practices for exceptional customer service delivery.

Flight Attendant

Ansett Airlines
03.1994 - 09.2001
  • Provided outstanding customer service to all passengers
  • Ensured passenger and cabin safety
  • Assisted during boarding and disembarkation
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Demonstrated safety equipment and procedures and conducted pre flight equipment checks.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.


Education

Certificate IV in Travel And Tourism - Travel And Tourism

William Angliss Institute of TAFE
Melbourne, VIC

Skills

  • Empathy
  • Friendly and approachable
  • Patience
  • Effective communication
  • Complaint handling and resolution
  • Assertiveness
  • Knowledge of product and service
  • Teamwork and collaboration

Timeline

Sales and Customer Service Assistant

Sohum Cosmetics
10.2018 - Current

Travel Consultant

GK Travel and Cruise
06.2011 - 10.2018

Guest Services

Virgin Australia
03.2004 - 03.2011

Flight Attendant

Ansett Airlines
03.1994 - 09.2001

Certificate IV in Travel And Tourism - Travel And Tourism

William Angliss Institute of TAFE

Similar Profiles

CREATE PROFILE
Jodie Rattray-Maier