Summary
Overview
Work History
Education
Skills
References
Personal Objective
Timeline
Generic

Jodie Reed

Nimmitabel,NSW

Summary

Dynamic professional with a strong commitment to community service and expertise in comprehensive case management, successfully enhancing family support systems at Monaro Family Support Service. Proven ability in program implementation and collaboration, complemented by skills in early childhood education. Proficient in the Microsoft Office Suite and software for caseworker documentation. Career goals include further advancing community-focused initiatives, and optimizing support services.

Dedicated customer service professional and skilled in conflict resolution, data entry, and customer relationship management, with a proven ability to foster positive experiences for clients. Strong communicator with adept problem-solving skills, committed to enhancing customer satisfaction and loyalty.

Overview

23
23
years of professional experience

Work History

Service Advisor

High Country Automotive Group
03.2021 - 01.2023

Case Worker

Monaro Family Support Service
02.2020 - 03.2021
  • Working with families experiencing homelessness, domestic violence, mental health issues
  • Referral and assessment
  • Outreach
  • General Case management duties, such as case plans, file notes, support letters, advocacy, court support, client transportation, case management meetings and working collaboratively with other community stakeholders
  • Equine assisted learning group facilitator

Case Worker

Mission Australia
10.2017 - 01.2020
  • Working with youth aged 8-18yrs
  • Facilitating group programs such as Love Bites, Rage and Stormbirds
  • Referral and assessment
  • Outreach
  • General Case management duties, such as case plans, file notes, support letters, advocacy, court support, client transportation, case management meetings and working collaboratively with other community stakeholders

Team Manager

Cooma North Public School
01.2012 - 12.2019
  • Organisation of team training, team roster, contact sheets, training wet weather plan, communication to parents

Casual Educator

Daisies Child Care Centre
09.2015 - 12.2017

Retail Assistant

Earth Song Wellness Centre
11.2015 - 04.2016
  • Open and Close of Shop
  • Stocktaking/ uploading of new stock into Shopify
  • Advertising and promoting of the shop on Social Media
  • Displays, cleaning and customer service

Acting Manager

Kids Choice Long Day Care Centre
10.2014 - 08.2015
  • Lead Educator
  • Inclusion Support Worker

Lead Educator

Kids Choice
01.2014 - 12.2014
  • Developing an age appropriate program that incorporates the Early Years Learning Framework
  • Working in partnerships and collaboration with families and children
  • Responsible for the day to day care of children from 6 weeks to School aged
  • Second in charge and responsible person of service

Centre Director

Kindy Patch Early Learning Centre
01.2013 - 01.2014
  • Company Overview: G8 Education
  • Management for a team of thirteen educators and monitoring of the service
  • Lead educator responsible for implementing and teaching educators about the new Early Years Learning Framework
  • Advocate for children within care and the community
  • Also led the team through Assessment and Rating, prepared QIP with input from all educators
  • G8 Education

Room Leader

Kindy Patch Early Learning Centre
Cooma, NSW
01.2012 - 12.2012
  • Company Overview: G8 Education
  • Developing an age appropriate program that incorporates the Early Years Learning Framework and National Quality Framework
  • Working in partnerships and collaboration with families and children
  • Working as a team leader and mentor to educators
  • G8 Education

Room Leader

Kindy Patch Early Learning Centre
Cooma, NSW
01.2011 - 12.2011
  • Company Overview: G8 Education
  • Developing an age appropriate program following an emergent curriculum, Documenting children's development, working collaboratively with families and children and working as a team member
  • G8 Education

General Cleaning

Monbeef Pty Ltd
01.2011 - 12.2011

Team Leader

Kindy Patch Early Learning Centre
Cooma, NSW
01.2010 - 12.2010
  • Company Overview: G8 Education
  • Developing a program that follows the NSW Emergent curriculum, Documenting Children's development, working collaboratively with families and children
  • Mentoring trainee, Orientation for new families to the Centre
  • G8 Education

Casual Childcare Assistant

Kindy Patch Early Learning Centre
Cooma, NSW
01.2008 - 12.2010
  • Supervision of children, assisting with the planning and implementation of children's learning experiences

Casual Childcare Assistant

ABC Learning Centre
01.2007 - 12.2008
  • Supervising children during mealtimes, rest times, playtime as well as relief for staff do programming and working as a part of a team

Casual Laborer

Monbeef Pty Ltd
01.2007 - 12.2007
  • Packing and sorting of meat for export, making of Boxes for meat to be packed in for export, working as a part of a Team

Casual Childcare Assistant

Delegate Pre-School Long Day Care Centre
01.2006 - 12.2007
  • Caring for children aged 6 months to 5 years of age, team work, and good communication skills with parents and children, cleaning duties within the Centre, food preparation, organizing of age appropriate activities to cater for children’s needs, supporting children with additional needs child and answering general enrolment enquires

Project Fire Fighter

Department of Sustainability and Environment (DSE)
01.2002 - 12.2006
  • Crew Leader being responsible of the supervision of other crew members and planning of operations for crew and machine works
  • Assistant to sector commander on fire line scribing and radio comms
  • Fire fighting in remote areas
  • Acting as airbase manager Manning radio comms with aircraft and supervising ground Operations
  • Refueling aircraft, mixing crew of phoscheck, operate fork-lift
  • Operation of chainsaw and driving 4wd vehicle in rugged terrain
  • Working for different organizations such as Parks Victoria maintaining national parks and popular recreational sites in the Snowy National Park and also Cape Conran Coastal Park
  • Having interaction with tourists and helping with simple enquires about area and other recommendations of areas to visit while in the area, having clear communication with public for all quires
  • Worked alongside with CFA on fire line and during planned burns also assisted Vic Forests with their coupe burns to regenerate logged coupes
  • Also assisted the Fire Management Officer with the planning of fuel reduction burns
  • Working closely with operation officers to determine best approach for fuel reduction burns and informing public of fuel reduction burns by, telephoning landholders and signage within the area of proposed burn and various office duties

Field Worker

Vic Forests
01.2003 - 12.2004
  • Seed collecting, extraction, storage, GPS road Mapping, coupe marking, GPS coupe boundaries-establishment surveys, coupe burning, ground and Ariel Seeding, sign making for the Bendoc district and being able to Work as a part of a team, front desk duties answering of telephone, Archiving and dealing with public enquires

Project Fire Fighter

Natural Resources and Environment (DSE)
01.2002 - 12.2003
  • Firefighting, track clearing, operation of Chainsaw and driving 4wd in rugged terrain, refueling of Aircraft operations such as, mixing crew of phoscheck and refueling of aircraft

Cook

Delegate River Tranquille Valley Resort
01.2002 - 12.2002
  • Cooking, supervising other kitchen staff and some bar work catering for backpackers and tourists

Field Worker

Willmott Forests
01.2002 - 12.2002
  • Tree planting, hand supering, and driving 4wd Vehicle and working independently as well as being a part of a Team

Kitchen Hand

Delegate River Tranquille Valley Resort
01.2000 - 12.2001
  • Preparation of food, waitressing, serving of Customers and handling money terminal transactions such as EFT

Education

Massage Therapist Cert IV -

Australian Institute of Fitness
01.2016

NSW Food Handlers Certificate -

Environmental Health Australia
11-2024

Aroma Touch Massage Technique -

01.2014

Diploma of Children's Services -

01.2010

Certificate III Community Services - Children’s Services

01.2000

Higher School Certificate -

01.1999

Australian Institute of Professional Counsellors
Sydney, NSW

Skills

  • Case management
  • Intake and assessment
  • Case planning
  • Collaboration
  • Early Childhood Education
  • Program implementation
  • Program evaluation
  • Childcare Centre Management
  • Food preparation
  • Proficient Computer Use
  • Outlook
  • Microsoft Word
  • Excel
  • Crew Coordination
  • Curriculum Development Skills
  • Operating chainsaws
  • Four-Wheel Drive Proficiency
  • Teamwork
  • Wildfire suppression
  • Map reading
  • GPS
  • Compass
  • Trunk radio operation
  • UHF radio operation
  • Forklift driving
  • Controlled Fuel Reduction
  • Aviation Communication Skills
  • Aviation Fuel Handling
  • Phoscheck Mixing Expertise
  • Forest Management
  • Adaptability and Resilience
  • Bill preparation
  • Vehicle assessment
  • Point-of-sale system
  • Multitasking and organization
  • Work order interpretation
  • Complaint resolution
  • Call center operations
  • Team collaboration
  • Reporting and documentation
  • Records management
  • Handling customer complaints
  • Client rapport
  • Data entry

References

  • Charlee Hommen, 0432487110
  • Lorraine Galvin, 0418650462
  • Candeda Jenkinson , 0459944132

Personal Objective

My interest is to be able to achieve any goal that I set for myself and to be successful in all my endeavors. I aim to be a strong role model for my community and young family. I am passionate about helping people and empowering people to be at their best.

Timeline

Service Advisor

High Country Automotive Group
03.2021 - 01.2023

Case Worker

Monaro Family Support Service
02.2020 - 03.2021

Case Worker

Mission Australia
10.2017 - 01.2020

Retail Assistant

Earth Song Wellness Centre
11.2015 - 04.2016

Casual Educator

Daisies Child Care Centre
09.2015 - 12.2017

Acting Manager

Kids Choice Long Day Care Centre
10.2014 - 08.2015

Lead Educator

Kids Choice
01.2014 - 12.2014

Centre Director

Kindy Patch Early Learning Centre
01.2013 - 01.2014

Team Manager

Cooma North Public School
01.2012 - 12.2019

Room Leader

Kindy Patch Early Learning Centre
01.2012 - 12.2012

Room Leader

Kindy Patch Early Learning Centre
01.2011 - 12.2011

General Cleaning

Monbeef Pty Ltd
01.2011 - 12.2011

Team Leader

Kindy Patch Early Learning Centre
01.2010 - 12.2010

Casual Childcare Assistant

Kindy Patch Early Learning Centre
01.2008 - 12.2010

Casual Childcare Assistant

ABC Learning Centre
01.2007 - 12.2008

Casual Laborer

Monbeef Pty Ltd
01.2007 - 12.2007

Casual Childcare Assistant

Delegate Pre-School Long Day Care Centre
01.2006 - 12.2007

Field Worker

Vic Forests
01.2003 - 12.2004

Project Fire Fighter

Department of Sustainability and Environment (DSE)
01.2002 - 12.2006

Project Fire Fighter

Natural Resources and Environment (DSE)
01.2002 - 12.2003

Cook

Delegate River Tranquille Valley Resort
01.2002 - 12.2002

Field Worker

Willmott Forests
01.2002 - 12.2002

Kitchen Hand

Delegate River Tranquille Valley Resort
01.2000 - 12.2001

Massage Therapist Cert IV -

Australian Institute of Fitness

NSW Food Handlers Certificate -

Environmental Health Australia

Aroma Touch Massage Technique -

Diploma of Children's Services -

Certificate III Community Services - Children’s Services

Higher School Certificate -

Australian Institute of Professional Counsellors

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Jodie Reed