Jodie Thomsen
Umina Beach,NSW
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
NSW Health
St Leonards, NSW
04.2001 - 02.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Executed record filing system to improve document organization and management.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Medical Receptionist
Dr Ahluwalia Family Practice
Wyoming, NSW
02.1997 - 01.2001
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Education
High School Certificate -
Brisbane Water Secondary College
Umina Beach, NSW1998
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- Computer Proficiency
- Clerical Support
- Office Management
- Database entry
- Dedicated Team Player
Timeline
Administrative Assistant
NSW Health
04.2001 - 02.2008
Medical Receptionist
Dr Ahluwalia Family Practice
02.1997 - 01.2001
High School Certificate -
Brisbane Water Secondary College