JODIE TOMS
Summary
I am a highly experienced, self-motivated Sales Assistant with over 25 years of customer service experience. My friendly, enthusiastic approach to working with people from a wide range of backgrounds and circumstances is something I pride myself in. I am strongly customer focused with excellent communication skills. Bringing a proven track record of working collaboratively with staff at all levels to achieve goals with the ability to increase sales and hit targets. I am well organized with keen attention to detail, always delivering high standards of work.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Proud Poppy Clothing
07.2024 - Current
- Customer service to a high level ensuring customer's needs were met
- Visual merchandising
- Processing customer orders both in-store and online using the Shopify POS program
- Travelled interstate to assist with a Pop-up shop
- Worked unsupervised
- Handled cash transactions.
Bra Fitter
Debra's
08.2021 - 01.2024
- Fitting Customers in Lingerie
- Customer service at high level ensuring customer's needs were met
- Gained numerous five-star online reviews
- Dealing with Customer complaints in a timely and professional manner
- Processing of Customer orders both in-store, using Retail Express POS and online using Ship Station and Ship It programs
- Administration duties including online virtual fittings, stock ordering and completion
- Answered phone calls and relayed messages to store personnel
- Handled cash transactions
- Visual merchandising.
Customer Service Representative
Hills Heath Solutions
10.2018 - 08.2021
- Worked in local hospitals providing television hire to patients
- Point Of Sale transactions, cash handling
- Resolving customer complaints
- Communicating with supervisors and colleagues as necessary
- Troubleshooting and resolving technical issues
- Worked unsupervised.
Skills
- Customer experience
- Effective communication and sociability
- Compassion
- Ability to work in a team
- Ability to multi-task
- People management
- Interpersonal Skills
- Ability to work under pressure
- Friendly
- Sales
- Efficient Worker
- Clear communication
- Flexibility
- Creativity
- Empathy
- Customer support
- Email support
- Social Media Marketing
- Outlook - Expert
- Instagram - Expert
- Facebook - Expert
- MS Office - Intermediate
Hobbies
Volunteering in the community
Plants
Photography
References
References on request
Timeline
Customer Service Representative
Proud Poppy Clothing
07.2024 - Current
Bra Fitter
Debra's
08.2021 - 01.2024
Customer Service Representative
Hills Heath Solutions
10.2018 - 08.2021
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