Summary
Overview
Work History
Skills
Timeline
Generic

Jodie Van Sluys

Andergrove,QLD

Summary

Skilled Branch Manager with demonstrated success in coordinating team and operational activities. Friendly and adaptable professional with remarkable leadership and management skills.

Overview

14
14
years of professional experience

Work History

Branch Operations Manager

Centurion Transport
08.2018 - Current
  • Improved efficiency by streamlining operations and implementing new processes.
  • Managed daily branch operations for optimal productivity and customer satisfaction.
  • Staff improvements via effective training programs and employee support initiatives.
  • Supervised a team of supervisors, fostering a positive work environment and emphasizing professional growth.
  • Enhanced customer experience by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with clients, resulting in increased loyalty and repeat business.
  • Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.
  • Assisted in the recruitment process, selecting top talent to join the team and contribute to the success of the organization.
  • Organized staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
  • Coordinated special events at the branch location and via the community.

Administration/ Operations Assistant

Toll People
06.2017 - 08.2018
  • Enhanced team productivity by providing administrative support in scheduling .
  • Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Provided administrative support with accurate document preparation and data entry.

Transport Manager

McAleese Transport
03.2010 - 12.2016
  • Arranged transport and logistics services for major projects.
  • Reduced costs for the company by negotiating with vendors and optimizing routes for transport vehicles.
  • Managed a team of drivers, dispatchers, and administrative staff to ensure smooth transportation operations.
  • Analyzed data on transport routes, identifying areas for improvement and optimization to reduce transit times.
  • Coordinated with external partners such as carriers, vendors, customs brokers, and warehouse personnel to ensure seamless end-to-end logistics management.
  • Ensured timely deliveries by closely monitoring and managing schedules, driver availability, and vehicle maintenance.
  • Enhanced customer satisfaction through proactive communication and effective issue resolution.

Skills

  • Staff Supervision
  • Compliance Reporting
  • Employee Development
  • Process Improvement
  • Performance Monitoring
  • Regulatory Compliance
  • Staff Training
  • Customer Service
  • Organizational Skills
  • Resource Allocation

Timeline

Branch Operations Manager

Centurion Transport
08.2018 - Current

Administration/ Operations Assistant

Toll People
06.2017 - 08.2018

Transport Manager

McAleese Transport
03.2010 - 12.2016

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Jodie Van Sluys