Jodie Wallington
Salisbury Height,SA
Summary
Skilled Dental Assistant with proven expertise in dental radiography and exceptional customer service, equipment sterilization and the day to day running of a practise. I excel at patient care and have the ability to ensure the patient feels comfortable from the moment they walk in, throughout treatment to the moment they leave. Im extremely organised, plan and set up for the day in advance, and always set up and prepared for and changes during the treatment. Always looking for new ideas to improve organization, improving my knowledge in dental and thrive by learning new skills.
Overview
12
12
years of professional experience
Work History
Dental Assistant /Front Desk Receptionist
Salisbury Dental Care
01.2015 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Provide a high standard of patient care.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Scheduled and confirmed patient appointments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Trained new team members on company procedures, customer service and issue resolution.
Beauty Therapist
Face To Face
01.2015 - 01.2017
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Processed payments, entering sales in register for prompt customer service.
- Retained a loyal clientele base through personalized follow-up communications and consistent delivery of exceptional services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Mentored junior therapists by sharing knowledge about advanced techniques, enhancing team performance as a whole.
Beauty Therapist
Body Care Essentials
01.2012 - 01.2015
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
- Contributed significantly towards boosting the salon''s reputation by consistently receiving positive feedback from clients on provided services.
- Increased salon revenue by upselling additional services and retail products to clients.
- Educated clients on care processes and advised on further care and products.
- Developed customized treatment plans based on thorough consultations with clients regarding their skincare concerns and goals.
- Retained a loyal clientele base through personalized follow-up communications and consistent delivery of exceptional services.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
Education
Certificate IV - Training And Assessment Certificate 4
TafeSA
Adelaide, SADiploma - Beauty Therapy
TafeSA
Adelaide, SADental Radiography
TafeSA
Adelaide01.2017
Certificate III - Dental Assisting
TafeSA
Adelaide, SA01.2016
Certificate 2 Nail Technology
Bare All Nail And Beauty Academy
Adelaide, SA04.2004
Skills
- Dental Radiography
- Equipment Sterilization
- Treatment room setup
- X-Ray Processing
- Appointment Scheduling
- Infection control proficiency
- First Aid Training
- Office Administration Duties
- Customer Service
- Personable Communication
- Patient Care Standards
References
Dr. Brian Sainsbury
0400 001 194
Andrea Sainsbury
ajsainsbury@bigpond.com
Dr, Michael Previn
0404 515 884
Tamara Maxted
0434 264 015
Timeline
Dental Assistant /Front Desk Receptionist
Salisbury Dental Care
01.2015 - Current
Beauty Therapist
Face To Face
01.2015 - 01.2017
Beauty Therapist
Body Care Essentials
01.2012 - 01.2015
Certificate IV - Training And Assessment Certificate 4
TafeSA
Diploma - Beauty Therapy
TafeSA
Dental Radiography
TafeSA
Certificate III - Dental Assisting
TafeSA
Certificate 2 Nail Technology
Bare All Nail And Beauty Academy
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