JODIE WHITE

• Recruiting, hiring and conducting regular staff training sessions to maintain high standards of customer service, cleanliness and safety.
• Working closely daily with kitchen team to ensure smooth operations and maintain high standards of food quality and service.
• Overseeing all aspects of daily restaurant and bar operations, including managing Point of Sale (POS) system and ensuring accurate transactions.
• Implemented innovative marketing initiatives, including social media campaigns and promotional events, to attract new customers and increase brand visibility.
• In charge of daily stock control and full weekly audits.

• Completed careful verifications of businesses to assess any potential fraud prior to transferring them to the automated payment IVR service to complete their transactions.
• Manually processing card authorizations/large transactions through our PRM system (payment relationship manager).
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Executed data verification to detect errors.

• Conducted customer inquiries through multiple service channels i.e. live chat, email, phone and social media.
• Achieved high satisfaction ratings through proactive one-call resolutions of customer issues.
• Resolved large volume of customers issues per shift by researching and exploring answers, implementing solutions to help with retention and drive sales.
• Supported management team with data entry and administration tasks.

• Monitored food quality, presentation, and portion control to uphold customer satisfaction and uphold brand reputation.
• Supported venue manager in supervising day-to-day operations, managing staff, scheduling, and keeping track of inventory to ensure seamless functioning of the venue.
• Enhanced customer satisfaction by providing comprehensive staff training, supervising kitchen operations, and promptly resolving any issues that arose.
• Completed administration tasks with accuracy and efficiency using MYOB.

Managed and coordinated front of house staff, including servers, hosts, and bartenders, to ensure efficient service delivery.

Trained new employees on restaurant procedures, customer service standards, and POS systems.

Overseen dining room setup, cleanliness, and ambiance to enhance guest satisfaction.

Resolved guest complaints and concerns in a timely and professional manner, striving to exceed customer expectations.

Collaborated with kitchen staff and management to optimize workflow and ensure smooth communication between front and back of house teams.

• Key Achievements: Received a customer service excellent award in which a passenger nominated myself for this.
• Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
• Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
• Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.