JODIE WHITE
McKinnon
Summary
Motivated professional with a strong interest in administrative work and a background in customer service and hospitality management. Eager to transition into a full-time administrative role, bringing excellent organizational skills and attention to detail. Proficient in Microsoft Office Suite and skilled in using various software to boost productivity. Strong communication skills enable effective collaboration with teams. Committed to providing high-quality administrative support to help ensure smooth office operations
Overview
13
13
years of professional experience
Work History
Business System Support Specialist [Secondment]
Bupa
07.2024 - Current
- Continuous management of CRM System.
- Providing continuous support to users of the CRM system, addressing queries and troubleshooting issues to enhance usability.
- Working closely with the ICP team to facilitate the implementation of Bupa-wide projects and changes affecting the CRM system.
- Assisting in the planning and execution of technical system tests for internal changes, ensuring all modifications meet quality standards before deployment.
- Managing routine administrative tasks, including data entry, documentation, and reporting, to support the overall efficiency of the CRM operations.
Venue Manager
The Cross
01.2019 - 07.2024
- Recruiting, hiring, and conducting regular staff training sessions to maintain high standards of customer service, cleanliness and safety.
- Working continuously with the kitchen team to ensure smooth operations and maintain high standards of food quality and service.
- In charge of daily stock control and full weekly audits.
- Overseeing all aspects of daily restaurant and bar operations, including managing the Point of Sale (POS) system and ensuring accurate transactions.
- Implemented innovative marketing initiatives, including social media campaigns and promotional events to attract new customers and increase brand visibility.
Corporate Partnerships Consultant
Bupa
08.2022 - 12.2022
- Managing an extensive portfolio of clients to drive income growth.
- Planning and implementing customer growth plans with clients to maximise engagement and alignment of goals.
- Assisting in areas of marketing, lead generation, building partnerships in local communities, business to business prospecting and corporate wellness opportunities to help customer growth.
- Experienced in using systems such as ConneXions, Dokio, online booking tool and also gaining vast knowledge of Excel.
Customer Support Specialist
Injenico
04.2021 - 08.2022
- Completed careful verifications of businesses to assess any potential fraud prior to transferring them to the automated payment IVR service to complete their transactions.
- Manually processing card authorizations/large transactions through our PRM system (payment relationship manager).
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Executed data verification to detect errors.
- Conducted administrative tasks, including maintaining accurate transaction records and assisting in data entry to support efficient processing operations.
Customer Service Agent
Hello Fresh
01.2020 - 04.2021
- Conducted customer inquiries through multiple service channels i.e. live chat, email, phone and social media.
- Achieved high satisfaction ratings through proactive one-call resolutions of customer issues.
- Resolved a large volume of customer issues per shift by researching and exploring answers, implementing solutions to help with retention and drive sales.
- Supported management team with data entry tasks.
Bar Manager
The Last Jar
01.2017 - 01.2019
- Monitored food quality, presentation, and portion control to uphold customer satisfaction and upholding brand reputation.
- Supported venue manager in supervising day-to-day operations, managing staff, scheduling, and keeping track of inventory to ensure seamless functioning of the venue.
- Enhanced customer satisfaction by providing comprehensive staff training, supervising kitchen operations, and promptly resolving any issues that arose.
- Overseen dining room setup, cleanliness, and ambiance to enhance guest satisfaction.
- Collaborated with kitchen staff and management to optimize workflow and ensure smooth communication between the front and back of the house teams.
- Completed administration tasks with accuracy and efficiency using MYOB.
Customer Service Agent
Aussie Farmers Direct
03.2016 - 01.2017
- Multi-tasked systems while providing service and resolving customer issues, upgrades, etc.
- Resolved a large volume of customer issues per shift by researching and exploring answers, implementing solutions to help with retention and drive sales.
- Achieved high satisfaction ratings through proactive one-call resolutions of customer issues.
- Supported management team with data entry and administration tasks.
Cabin Crew
Ryanair
01.2012 - 01.2016
- Key Achievements: Received a customer service excellent award in which a passenger nominated myself for this.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
Skills
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Reliable and trustworthy
- Strong attention to detail and organizational abilities
- Problem solving
- Administrative Support
- Proficiency in Microsoft Office & Windows
- Time Management
- Verbal Communication
- Inbound phone call handling
- Database entry
- Staff Management
- Scheduling
- Customer Relationship Management (CRM)
- Payroll Administration
- Technical Support
- Event Coordination
- Hospitality and accommodation
Timeline
Business System Support Specialist [Secondment]
Bupa
07.2024 - Current
Corporate Partnerships Consultant
Bupa
08.2022 - 12.2022
Customer Support Specialist
Injenico
04.2021 - 08.2022
Customer Service Agent
Hello Fresh
01.2020 - 04.2021
Venue Manager
The Cross
01.2019 - 07.2024
Bar Manager
The Last Jar
01.2017 - 01.2019
Customer Service Agent
Aussie Farmers Direct
03.2016 - 01.2017
Cabin Crew
Ryanair
01.2012 - 01.2016
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