Jodie Wright
Tewantin
Summary
Highly organized Front Desk Receptionist and Office Administration Team Member with exemplary multitasking, time management and customer service skills. Highly effective at anticipating and accommodating customer needs. Offering years of experience in the Marina Industry and Club-environments including Marina Management, Front Desk Reception and in the Hospitality sector. Friendly, punctual and an enthusiastic team player with a great sense of humor. Also work well under pressure and unsupervised. Commended for multitasking abilities, time management skills and providing excellent customer relations. Honest, reliable and dedicated.
Overview
22
22
years of professional experience
Work History
Front Desk Receptionist
Team Body Corporate
11.2021 - Current
- Update and Maintain all Correspondence, files and documents in PIQ Property Database
- Routed, filed and archived high level of incoming email and messages to relevant personnel without delay. Approximately 2500 per month.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Maintained, organized and cleaned front office area & meeting rooms to create professional and welcoming environment for visitors and employees.
- Completed all tasks in compliance with company policies and procedures.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Completed data entry, filing and archiving to keep records updated for easy retrieval.
- Coordinated meeting room reservations and set-up requirements for meetings onsite.
- Generated Work Orders for Compliance Purposes and Annual Works
- Developed strong working relationships with team members, fostering positive work environment.
Marina Manager
Southport Yacht Club
01.2002 - 08.2014
- Berth Plans for Regattas - organizing berths for 120 vessels
- Purchasing, Invoicing and Receipting
- End of Month Procedures
- Maintenance Schedules and Compliance Management
- Implemented new Marina Software Package, MMS Pacsoft and HIRUM
- Microsoft Word, Excel, Outlook
- Day to day operations of 300 berth Marina and Fuel Wharf
- Reservations, Check ins/Check outs
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Streamlined marina operations for improved efficiency through regular evaluation of staff performance and updating procedural manuals.
- Enhanced safety measures, conducting regular inspections of facilities, equipment, and infrastructure to ensure compliance with regulations.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Roster Management
Education
Diploma - Ayurvedic Medicine
Ayurveda College
Byron Bay, NSW09.2016
Intermediate Marina Management - Marina Industry
Marina Industries Association
Crows Nest, NSW2008
Customer Service in Marinas - Marina Industry
Marina Industries Association
Crows Nest, NSW2007
Fundamental Marina Management - Marina Industry
Marina Industries Association
Crows Nest, NSW2006
Certificate in Office Practice - Secretarial Studies And Office Administration
TAFE - NSW
Moss Vale, NSW1993
High School Diploma -
Chevalier College
Bowral, NSW1992
Skills
- Excellent Customer Service
- Strong Time Management Skills
- Strong verbal communication
- Data entry, analysis and management
- Staff development and Rosters
- Extremely organized
- Great Conflict Resolution
- Skilled in MMS Pacsoft Marina Management Software
- HIRUM – Reservation System Software
- POS efficient
- Clerical Administration and Support
- Sales
- Self-motivated
Timeline
Front Desk Receptionist
Team Body Corporate
11.2021 - Current
Marina Manager
Southport Yacht Club
01.2002 - 08.2014
Diploma - Ayurvedic Medicine
Ayurveda College
Intermediate Marina Management - Marina Industry
Marina Industries Association
Customer Service in Marinas - Marina Industry
Marina Industries Association
Fundamental Marina Management - Marina Industry
Marina Industries Association
Certificate in Office Practice - Secretarial Studies And Office Administration
TAFE - NSW
High School Diploma -
Chevalier College
Similar Profiles
Sarah WalshSarah Walsh
Body Corporate Manager at Yule Strata Body Corporate ManagersBody Corporate Manager at Yule Strata Body Corporate Managers
CONRAD THIELECONRAD THIELE
Strata Officer - Accounts Payable at AD Body CorporateStrata Officer - Accounts Payable at AD Body Corporate
Beau CaddleBeau Caddle
Accounts Administrator at MGA Whittles Body Corporate ManagementAccounts Administrator at MGA Whittles Body Corporate Management
Dominic HutchinsonDominic Hutchinson
Customer Service Officer at Serco ASPACCustomer Service Officer at Serco ASPAC
Sam AndersonSam Anderson
Maintenance Supervisor at Hakuba Hospotality GroupMaintenance Supervisor at Hakuba Hospotality Group