Summary
Overview
Work History
Skills
Timeline
Generic

JODIE RAMSAY

Frankston,Victoria

Summary

Well-organized professional equipped with varied experiences in reception and administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.

Knowledgeable in customer service . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Reliable Dispatcher expertise in booking in freight for dispatch, tracking and delivery confirmation. Dedicated team player with excellent communication skills.

Overview

18
18
years of professional experience

Work History

RECEPTION/FREIGHT DISPATCH

ASM ECLIPSE
12.2023 - 05.2024
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained confidentiality of information regarding clients and company.
  • Collected credit card payments, processed transactions and updated relevant records.
  • Collaborated with warehouse teams to ensure accurate and timely loading of shipments onto trucks for transport.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Monitored and tracked status of shipments in transit to confirm on-time delivery.
  • Coordinated closely with other departments to facilitate smooth delivery operations.
  • Reduced shipment delays through diligent tracking of incoming and outgoing shipments, ensuring timely deliveries.
  • Sorted and organized packages to make deliveries to correct address.
  • Maintained inventory records for accurate tracking of goods and to minimize loss.
  • Assisted in receiving, stocking and distribution of merchandise.

OFFICE ADMINISTRATION, CUSTOMER SERVICE

Radium Electrical
07.2011 - 02.2023
  • Scheduled and confirmed appointments for clients, customers, and supervisors.
  • QuickBooks
  • Preparing invoices
  • Processing Customers orders
  • Leading office staff
  • Directing customer calls and queries
  • ATO lodgment/Bas reporting/superannuation
  • Front of house reception
  • Coordinated office operations and procedures to facilitate workflow and efficiency.
  • Mobilized office operations by sorting deliveries and ordering and organizing supplies.
  • Maintained composure in dealing with conditions of urgency and in pressure situations.
  • Interacted with clients to resolve issues or answer questions regarding services rendered by company.
  • Greeted visitors or callers to handle inquiries or direct to appropriate personnel.
  • Created, maintained and entered information into databases.

NURSING UNIT MANAGER

Amity
08.2006 - 06.2010
  • Worked within high care aged unit
  • Cared patients with long term nursing needs and dementia
  • Maintained positive work demeanor at all times
  • Monitor conditions of patients
  • Adapted quickly to new environments and patients and gained a diversity of experience
  • Developed comprehensive care plans with interdisciplinary team collaboration, ensuring continuity of care for patients.
  • Conducted performance evaluations for nursing staff, providing constructive feedback to enhance skills and competencies.

Skills

  • MS Office Proficient- Word, Excel Office Customer Service Skills Good Organization / Time Management
  • Fast Learner Ability To Prioritize And Handle Stress In Fast Paced Environments
  • Accounts Payable/ Receivable Knowledge Processing Customer Orders Leading Office Staff
  • Organizational Skills Including Arranging Documents And Meetings
  • Freight Rate Negotiation
  • Dispatch Software Proficiency
  • Freight Forwarding
  • Tracking tasks
  • Warehousing environments
  • Data Entry
  • Customer Service

Timeline

RECEPTION/FREIGHT DISPATCH

ASM ECLIPSE
12.2023 - 05.2024

OFFICE ADMINISTRATION, CUSTOMER SERVICE

Radium Electrical
07.2011 - 02.2023

NURSING UNIT MANAGER

Amity
08.2006 - 06.2010

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JODIE RAMSAY