Summary
Overview
Work History
Skills
Timeline
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Jodi Hyatt

Karama,NT

Summary

Proven Customer Service Representative at Sportsbet, adept in problem-solving and active listening, significantly enhanced customer loyalty and retention. Expert in de-escalation techniques and call center operations, achieving near-perfect KPI adherence. Skilled Dog Groomer with a flair for creating stress-free experiences, fostering strong client relationships through exceptional service and education. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Sportsbet
06.2020 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online bets, improving overall user experience.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Managing to keep as close to KPI for performance metrics consistently.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Managing 3000+ interactions in CS from the start of the year to end of June.

Dog Groomer

Self-employeed
12.2014 - Current
  • Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
  • Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
  • Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
  • Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
  • Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
  • Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
  • Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
  • Kept up-to-date on industry trends and advances in grooming tools and products to provide top-notch services for all customers.
  • Managing about 6-8 appointments a day.

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Data Entry
  • Call center operations
  • Product Knowledge
  • Building rapport
  • De-Escalation Techniques
  • Dispute Resolution
  • Customer Education
  • Multi-line phone talent
  • Service standard compliance

Timeline

Customer Service Representative

Sportsbet
06.2020 - Current

Dog Groomer

Self-employeed
12.2014 - Current

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Jodi Hyatt