Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Work Availability
Timeline

Jody Adams

Summary

Accomplished Point of Sale Manager and Retail Supervisor at Coles, adept in streamlining inventory management and enhancing customer satisfaction. Skilled in POS software and active listening, I boosted team morale and sales through strategic merchandising and effective problem-solving. Proven track record in improving product availability and reducing stock discrepancies, ensuring operational excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Point of Sale Manager

Coles
06.2019 - Current
  • Streamlined inventory management for improved product availability and reduced stock discrepancies.
  • Collaborated with IT department to troubleshoot and resolve technical issues promptly, minimizing downtime.
  • Boosted team morale by promoting a positive work environment and recognizing outstanding performance regularly.
  • Manage team to ensure ticket and advertising compliance.
  • Prepare rosters to guarantee fulfilment of tasks.
  • Prepare and finalise till and safe balances weekly.

Retail Supervisor

Coles Supermarket
09.2007 - 06.2019
  • Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
  • Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
  • Boosted store sales through effective merchandising, product placement, and promotional displays.
  • Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
  • Monitored cashiers' work and balanced registers to maintain strong financial controls.
  • Entered and priced inventory to assist with efficient restocking.
  • Adapted staffing schedules according to peak hours and seasonal demands for optimal customer service coverage.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Marked-down clearance items and relocated merchandise to proper store areas.

Education

No Degree - HSC

Tumut High School, Tumut
12.1992

Skills

  • Store operations
  • Employee Scheduling
  • POS Software
  • Sales Analysis
  • Customer Service Management
  • Cash Handling
  • Task Delegation
  • Scheduling Coordination
  • Inventory Monitoring
  • Time Management
  • Customer Service
  • Problem-solving abilities
  • Active Listening

Certification

St. John First Aid Certificate

Hobbies

I appreciate being able to spend time with my family and take care of my grandchildren.

I enjoy watching Rugby League, going to the movies and walking for my health.

I also enjoy cross stitching.


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Point of Sale Manager - Coles
06.2019 - Current
Retail Supervisor - Coles Supermarket
09.2007 - 06.2019
Tumut High School - No Degree, HSC

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Jody Adams