Jody Boorman
Carindale
Summary
Motivated, hardworking, reliable all rounder seeks to challenge themself and step out of their comfort zone. Patient and empathetic, with the ability to remain calm in all situations. I am able to quickly identify and respond to client's needs through excellent communication. Enthusiastic, with attention to detail and quick to learn will make me an asset to any position or team.
Overview
19
19
years of professional experience
Work History
Customer ServiceOfficer
Policelink
07.2023 - Current
- Identify and manage clients needs in a timely manner via effective questioning, negotiation and conflict management.
- Provide prompt and consistent client service via telephone, email and intranet.
- Apply quick critical thinking to ensure each call is directed to the correct resolution type and assigned the correct priority code.
- Adhere to information security procedures to maintain the confidentiality and integrity of sensitive information.
Client Care Supervisor
Pets In Peace
11.2007 - 06.2023
- First line of contact for Vets and grieving families.
- Dispatch, co-ordinate staff and vehicles in response to calls in order of priority.
- Remain calm and composed while providing families with detailed information and instructions.
- Confirm area is safe and secure for retrieval and transfer of the deceased pet.
- Give appropriate information and instructions to the attending staff member.
- Safe transfer of the deceased pet from the family home or vet surgery.
- Ensure accurate record taking and data entry to confirm all the family's needs and final requests are met.
- Preparation of the deceased pet for a final viewing with their family.
- Cremation of the deceased pet and preparation of their urn and other memorable keepsakes.
- Scheduling and return of ashes back to the family home.
- Provide support, grief counselling and follow up care to families as required.
- Handling of complaints and providing solutions within appropriate timeframes and follow up to achieve resolution.
- Supervise daily operations to maximize customer satisfaction and employee productivity.
- Perform duties and provide service in accordance with established operating procedures and company policies.
Kindergym, Holiday Camp & Birthday Party Co-Ord
Barron Valley Gymnastics Club
07.2004 - 08.2007
- Ensured Gymnastics Australia safety standards and guidelines were adhered to.
- First Aid Officer.Preparation of yearly, term and fortnightly class plans and circuits.
- Perform ed regular safety checks on gymnastics equipment.
- Interacted and liaised with children and their parents.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
Higher School Certificate -
Danebank Anglican Girls School
Hurstville, NSW1989-01-01
OH&S Certification - Level 1
International Assoc. of Pet Cemeteries & Cremation
Denver, Colorado2019-01-01
Registered Pet Funeral Director - Level 1
International Assoc. of Pet Cemeteries & Cremation
Denver, Colorado2019-01-01
First Aid Certificate - Provide Cardiopulmonary Resuscitation
Australia Wide First Aid
Capalaba, QLD2022-06-01
Skills
- Customer Complaint Resolution
- Client Care
- Prioritizing Situations
- Quality Assurance Requirements
- Rapid Needs Assessment
- Providing Clear Directions
- Documentation and Recordkeeping
- Call Management
- Customer Needs Assessments
REFERENCES
Mentor Policelink - Rachel Gibbards 0412782896
Owner / Director Pets In Peace - Martin Hopp 0407964092
Timeline
Customer ServiceOfficer
Policelink
07.2023 - Current
Client Care Supervisor
Pets In Peace
11.2007 - 06.2023
Kindergym, Holiday Camp & Birthday Party Co-Ord
Barron Valley Gymnastics Club
07.2004 - 08.2007
Higher School Certificate -
Danebank Anglican Girls School
OH&S Certification - Level 1
International Assoc. of Pet Cemeteries & Cremation
Registered Pet Funeral Director - Level 1
International Assoc. of Pet Cemeteries & Cremation
First Aid Certificate - Provide Cardiopulmonary Resuscitation
Australia Wide First Aid
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