Summary
Overview
Work History
Education
Skills
REFERENCES
Timeline
Generic

Jody Boorman

Carindale,Qld

Summary

Motivated, hard working, reliable all rounder seeks to challenge themself. Patient and empathetic, with the ability to remain calm in all situations. I am able to quickly identify and respond to client's needs through excellent communication. Enthusiastic, with attention to detail and quick to learn will make me an asset to any position or team.

Overview

20
20
years of professional experience

Work History

Administrative Assistant

Chief Superintendent, Road Policing Group
Brisbane, Qld
11.2023 - Current
  • Project a professional image and display high levels of discretion, diplomacy and confidentiality.
  • Provide a high level secretarial services to the Chief Superintendent and supporting staff including managing the administration of diaries, meetings, conferences and other executive events.
  • Monitor the administration inbox and maintain data management, including tracking correspondence, monitoring systems and distribution of correspondence.
  • Preparation of itineraries, travel and hospitality requirements.
  • Liaise on behalf of the Chief Superintendent with a range of people both internal and external to Queensland Police Service.
  • Compose and edit correspondence for executive signature.
  • Implement and maintain systems and procedures to ensure the effective management of work flows within the executive support unit and client services.

Customer Service Officer

Policelink
Zillmere, Qld
07.2023 - 11.2023
  • Identify and manage clients needs in a timely manner via effective questioning, negotiation and conflict management.
  • Compile crime reports, triage calls and send requests for Police attendance.
  • Use of police computer databases, procedure manuals and communication systems in accordance with policies and procedures.
  • Apply quick critical thinking to ensure each call is directed to the correct resolution type and assigned the correct priority code.
  • Adhere to information security procedures to maintain the confidentiality and integrity of sensitive information.
  • Assist clients by providing information relating to Queensland Police Service initiatives and services.

Client Care Supervisor

Pets In Peace
Loganholme, Qld
11.2007 - 06.2023
  • First line of contact for Vets and grieving families.
  • Dispatch, co-ordinate staff and vehicles in response to calls in order of priority.
  • Remain calm and composed while providing families with detailed information and instructions.
  • Ensure accurate record taking and data entry to confirm all the family's needs and final requests are met.
  • Provide support, grief counselling and follow up care to families as required.
  • Handling of complaints and providing solutions within appropriate timeframes and follow up to achieve resolution.
  • Supervise daily operations to maximize customer satisfaction and employee productivity.
  • Perform duties and provide service in accordance with established operating procedures and company policies.

Kindergym, Holiday Camp & Birthday Party Co-Ord

Barron Valley Gymnastics Club
Cairns, Qld
07.2004 - 08.2007
  • Ensure Gymnastics Australia safety standards and guidelines were adhered to.
  • First Aid Officer.
  • Preparation of yearly, term and fortnightly class plans and circuits.
  • Perform regular safety checks on gymnastics equipment.
  • Interact and liaise with children and their parents.
  • Demonstrate respect, friendliness and willingness to help wherever needed.
  • Work flexible hours; night, weekend, and holiday shifts.

Education

Customer Service Officer -

Queensland Police Service
Zillmere, QLD
11-2023

First Aid Certificate -

Australia Wide First Aid
Capalaba, QLD
06-2022

Registered Pet Funeral Director - Level 1

International Assoc. of Pet Cemeteries & Cremation
Denver, Colorado
2019-01-01

OH&S Certification - Level 1

International Assoc. of Pet Cemeteries & Cremation
Denver, Colorado
01-2019

Higher School Certificate -

Danebank Anglican Girls School
Hurstville, NSW
01-1989

Skills

  • QPrime
  • Connxq
  • LCAD
  • Evidencecom
  • Objective
  • ITAS Rostering
  • Expenseme Pro
  • Word / Excel / Calendar
  • Customer Complaint Resolution
  • Client Care
  • Prioritizing Situations
  • Quality Assurance Requirements
  • Rapid Needs Assessment
  • Providing Clear Directions
  • Documentation and Recordkeeping
  • Call Management
  • Customer Needs Assessments

REFERENCES

Road Policing and Regional Support

Acting Inspector Merv Murray

0402 156 055

Policelink

Mentor Rachel Gibbards

0412 782 896

Pets In Peace

Director / Owner Martin Hopp

04074 964 092

Timeline

Administrative Assistant

Chief Superintendent, Road Policing Group
11.2023 - Current

Customer Service Officer

Policelink
07.2023 - 11.2023

Client Care Supervisor

Pets In Peace
11.2007 - 06.2023

Kindergym, Holiday Camp & Birthday Party Co-Ord

Barron Valley Gymnastics Club
07.2004 - 08.2007

Customer Service Officer -

Queensland Police Service

First Aid Certificate -

Australia Wide First Aid

Registered Pet Funeral Director - Level 1

International Assoc. of Pet Cemeteries & Cremation

OH&S Certification - Level 1

International Assoc. of Pet Cemeteries & Cremation

Higher School Certificate -

Danebank Anglican Girls School

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Jody Boorman