Summary
Overview
Work History
Education
Skills
Accomplishments
Reference
Timeline
Generic

Jody Brown

Newcastle

Summary

Experienced support professional with demonstrated proficiency in Pronto, Reckon, Xero, Netsuite, Production Support and Administration. Known for my strong interpersonal and communication skills, high work ethic and my ability to work with all stakeholders, including clients and colleagues at all levels. Always eager to contribute to team success in achieving company goals and deadlines. I possess strong time management and planning skills, initiative to get the job done and ability to adapt to change. Additionally skilled in prioritising workflow with a strong attention to detail.

Overview

26
26
years of professional experience

Work History

Supply Chain Officer

Banlaw
08.2023 - Current
  • Managed vendor lifecycle: created vendor records, evaluated new suppliers, and maintained preferred vendor lists within ERP systems.
  • Processed and tracked purchase orders, ensuring timely delivery and resolving supplier discrepancies.
  • Monitored inventory levels and maintained accurate ERP data, including inventory planning parameters (safety stock, MOQ, lead times).
  • Liaised with internal departments to align procurement with stock availability, lead times, and company requirements.
  • Supported Finance in invoice reconciliation and budget compliance; assisted with credit applications and cost control.
  • Conducted stocktakes and cycle counts; collaborated with Quality and Supply Chain teams for returns and inventory reconciliation.
  • Reviewed MRP reports and supported implementation of purchasing and inventory policies and procedures.
  • Delivered ERP system training and contributed to continuous improvement and operational efficiency.
  • Assisted with facilities maintenance coordination as required.

Internal Sales / Customer Service

Premier Conveyors
08.2022 - 01.2023
  • Oversaw day-to-day coordination and functionality of office operations, ensuring smooth business activities across departments.
  • Organized and managed internal sales and customer service functions to maintain high service standards.
  • Provided administrative support and contributed to business procedure implementation as part of the management team.
  • Handled invoicing, purchasing, and data entry; converted purchase orders to sales orders and expedited back orders to meet customer timelines.

Customer Support Co-ordinator and Office Administration

Newcastle Embroidery
01.2021 - 08.2022
  • Coordinated all administrative functions including invoicing, quoting, creditor payments, and statement management.
  • Delivered exceptional customer service across all channels—face-to-face, phone, and email—ensuring timely solutions for client needs.
  • Managed stock back orders, arranged freight, and processed stock orders to support seamless operations.
  • Maintained strong relationships with key clients and supported global business accounts.
  • Performed general office duties while ensuring high levels of accuracy, responsiveness, and professionalism.

National Purchasing Officer

Rema Tip Top Australia
10.2017 - 09.2020
  • Collaborated with Category and Product Managers to develop purchasing strategies, manage stock levels, and respond to changing forecasts and supplier performance.
  • Liaised cross-functionally with operations, finance, warehouse, and senior management to ensure streamlined purchasing operations at head office.
  • Managed supplier performance through expediting processes, proactively communicating delays to mitigate impacts on sales and operations.
  • Oversaw national allocation of uniforms, clothing, and PPE for 800+ staff, ensuring compliance and timely distribution.
  • Coordinated national facilities maintenance, including setup and onboarding of new offices and warehouse sites.
  • Maintained accurate ERP (PRONTO) data, updating supplier and product information for purchasing and inventory accuracy.
  • Organised internal purchasing for events and functions, supporting company culture and staff engagement.
  • Contributed to a high-performing purchasing team, working collaboratively across the broader supply chain function.

Retail Store Manager

Mortels Sheepskin Factory
01.2010 - 01.2017
  • Delivered professional, personalized service to a diverse customer base, leveraging deep product knowledge and understanding of manufacturing processes.
  • Provided sensitive and compassionate support to medical-related customers, including the design and delivery of custom-made solutions.
  • Led team building, staff supervision, and training initiatives to maintain high service standards and team performance.
  • Managed day-to-day retail operations including stock control, EFTPOS reconciliation, POS transactions, and in-store security.
  • Consistently achieved and exceeded sales targets through exceptional customer service, cultivating strong repeat business and brand loyalty.

NSW Operations Manager

PHOTOBITION
03.1999 - 10.2002
  • Led high-level, deadline-driven projects across diverse media formats, ensuring client satisfaction through quality execution and professional service delivery.
  • Managed a fast-paced operation with 14 in-house staff and 30 national sales representatives, applying strategic leadership, team building, and performance motivation.
  • Oversaw quoting, budgeting, forecasting, and outsourcing for complex print and graphics projects in a dynamic and high-pressure environment.
  • Built and maintained strong client and supplier relationships, fostering trust and securing repeat business and contract renewals.
  • Achieved consistent 40% annual profit margins through sharp business forecasting, effective budgeting, and on-time order execution.

Education

Bachelor of Arts - Graphic Design

University of Newcastle
01.1994

Skills

  • Extensive experience in customer service
  • Expertise in national purchasing strategies
  • Proven track record in state-level operations management
  • Tertiary education in graphic design
  • Proficient in Microsoft Office applications and ERP systems such as: Pronto, Xero, Reckon, Buisness craft, navision and Netsuite
  • Commitment to continuous improvement and efficiency
  • Enthusiastic team collaborator
  • Encourage team development
  • Building client trust through reliability
  • Proficient in engaging with management and peers

Accomplishments

  • Worked as part of a multi disciplinary team to ensure adequate supplies of PPE, hygiene and essential safety products during time of peak demand and low supply as part of the national organisational response to COvid-19 pandemic.
  • Successfully secured adequate supplies through working with multiple suppliers and channels all within significant time and cost restraints. Keeping 800 staff nationally both safe and allowing significant contracts to continue on mining sites.
  • Worked to ensure Uniform and PPE ordering was streamlined and rationalised contributing to significant cost savings for the business, creating one central point of sourcing for the entire staff across the country including remote regions and international stake holder visits.
  • Ran a successful campaign with producing all printed material for the Sydney Olympics
  • Brochures, posters, manuals, etc.
  • Liaising with sponsors and government and SOCOG committees ensuring no breach of Olympic material and meticulous printing guidelines were met.
  • Adapted to constant changes of material in record times and deliveries fast tracked.

Reference

Glen Reynolds 

0481088781

“Jody is a fantastic employee anyone would be lucky to have. Jody is positive, motivated and someone that understands the true value of teamwork being integral to an organisation’s success. She is always ready to roll up the sleeves and do what needs doing and is well-liked and respected by all within the organisation”. Glen Reynolds, Head of Supply Chain REMA TIP TOP

Timeline

Supply Chain Officer

Banlaw
08.2023 - Current

Internal Sales / Customer Service

Premier Conveyors
08.2022 - 01.2023

Customer Support Co-ordinator and Office Administration

Newcastle Embroidery
01.2021 - 08.2022

National Purchasing Officer

Rema Tip Top Australia
10.2017 - 09.2020

Retail Store Manager

Mortels Sheepskin Factory
01.2010 - 01.2017

NSW Operations Manager

PHOTOBITION
03.1999 - 10.2002

Bachelor of Arts - Graphic Design

University of Newcastle

Similar Profiles

CREATE PROFILE
Jody Brown