Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Jody Cunden

Summary

Dynamic and results-driven professional with a robust background in management, sales, and operations. Expertise in cultivating strong relationships, optimizing processes, and enhancing team and business performance consistently leads to measurable success. Highly adaptable and quick to master new skills, leveraging a proven track record of leadership and innovative problem-solving across various roles and industries. Committed to driving excellence and contributing to organizational growth through strategic vision and collaborative efforts.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Operations Team Leader

The Wolves Den Tattoo Studio
12.2024 - Current
  • Performing Laser Tattoo Removal treatments and Piercings.
  • Managed CRM database updates to ensure data accuracy and integrity.
  • Supervised daily operations to ensure high-quality service and customer satisfaction.
  • Streamlined scheduling processes to enhance workflow efficiency and reduce wait times.
  • Managed inventory levels, ensuring availability of supplies for tattooing and aftercare products.
  • Implemented quality control measures to maintain artistic standards and hygiene regulations.
  • Coordinated client consultations, fostering strong relationships between artists and customers.
  • Trained new team members on studio policies, safety protocols, and operational procedures.
  • Increased sales revenue by implementing innovative marketing strategies and effective sales team management.
  • Investigated customer complaints to identify root causes and recommend solutions.
  • Maintained comprehensive records of complaints and resolutions for reporting purposes.
  • Developed and implemented standardized procedures for handling customer feedback.
  • Maintained detailed records of client interactions, policies, and transactions using sophisticated CRM software systems.

Lead Receptionist/ Assistant Manager

Chelsea Pharmacy Medical Clinic
10.2023 - 11.2024
  • Managed patient scheduling, optimizing appointment flow and minimizing wait times.
  • Coordinated communication between medical staff and patients, enhancing service delivery.
  • Maintained electronic health records with precision, ensuring data accuracy and confidentiality.
  • Trained new reception staff on office procedures and software systems for efficiency.
  • Implemented patient feedback processes to improve overall experience and satisfaction.
  • Oversaw billing processes, ensuring timely submission of claims and follow-up on outstanding accounts.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to CQC regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Supported office staff and operational requirements with administrative tasks.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Received and routed laboratory results to correct clinical staff members.

Area Manager

Pulse Light Clinic
11.2022 - 10.2023
  • Developed training programs to improve staff performance and product knowledge across multiple locations.
  • Led regional sales initiatives to enhance market penetration and customer engagement.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
  • Collaborated with marketing teams to design effective promotional materials targeting diverse customer segments.

Area Manager

Expert Cosmetic Solutions
12.2022 - 11.2023
  • Analyzed market trends to identify opportunities for growth and recommend strategic adjustments.
  • Coordinated inventory management processes to ensure optimal stock levels and reduce waste.
  • Fostered relationships with key stakeholders to drive collaboration and streamline operations.
  • Implemented performance metrics to evaluate team effectiveness and support continuous improvement efforts.
  • Oversaw budget allocation for marketing campaigns, optimizing resource utilization for maximum impact.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Led strategic development initiatives to expand market presence and drive revenue growth.
  • Developed training programs for staff, increasing knowledge retention and job performance.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Manager

Myskin Clinics
04.2019 - 12.2020
  • Oversaw daily clinic operations, ensuring adherence to policies and procedures.
  • Managed staff schedules, optimizing resource allocation for improved service delivery.
  • Monitored clinic performance metrics, identifying areas for process improvement and cost reduction.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Managed inventory of medical supplies, ensuring availability while minimizing waste and costs.
  • Oversaw reception duties such as welcoming visitors, signing them in properly, directing them accordingly within the office space.
  • Managed reception area, creating welcoming atmosphere for students, parents, and visitors.
  • Administered laser therapy treatments to enhance patient outcomes and comfort.
  • Assessed patient conditions to determine appropriate laser therapy protocols.

Sales & Clinical Trainer/Personal Assistant

UNIVERSAL MEDICAL AESTHETICS
09.2018 - 03.2019


  • Conducted interstate training sessions for salon owners and staff, providing hands-on education on the operation, safety, and maintenance of advanced aesthetic devices.
  • Drove sales of aesthetic devices by converting warm leads and cultivating new business opportunities through proactive outreach and relationship building.
  • Supported warehouse operations as required, including inventory management, order preparation, and general logistics tasks to maintain smooth daily workflows.
  • Facilitated workshops and seminars to promote continuous education among industry professionals.
  • Evaluated training effectiveness through feedback and assessments, adjusting content for improved outcomes.
  • Managed travel arrangements, including logistics and itineraries, to facilitate seamless business operations.
  • Implemented office organization systems, increasing efficiency and reducing operational disruptions.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.

Training Ambassador / 3IC

AUSTRALIAN SKIN CLINICS
11.2016 - 12.2018
  • Contributed to efficient inventory management by participating in routine stock counts and reporting discrepancies promptly.
  • Streamlined appointment booking processes, reducing scheduling conflicts and optimizing office workflow.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Assisted in training new staff on till operations and customer service protocols.
  • Facilitated onboarding sessions for new hires, ensuring smooth integration into company culture.
  • Collaborated with management to identify training needs and align programs with organizational goals.
  • Evaluated training effectiveness through feedback and assessments, driving continuous improvement initiatives.
  • Mentored junior staff, fostering a culture of knowledge-sharing and professional growth within the team.
  • Delivered advanced skin treatments and beauty therapies, enhancing client satisfaction and loyalty.
  • Implemented new treatment protocols, resulting in increased service efficiency and client outcomes.
  • Conducted skin analysis using industry-standard tools to provide personalized beauty solutions.
  • Collaborated with management on inventory control, optimizing product usage and reducing waste.
  • Created a welcoming environment for clients by maintaining a clean, organized, and visually appealing treatment room.
  • Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
  • Managed inventory control systems which resulted in reduced waste levels through accurate monitoring.
  • Oversaw daily operations efficiently, ensuring adherence to established policies and procedures at all times.
  • Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.

Education

Diploma - Beauty Therapy

Elly Lukas
Melbourne, VIC
01.2016

Diploma - Advance Hair And Specialist Make-up

Australian College of Hair And Beauty
Melbourne, VIC
01.2014

High School Diploma -

Beaconhills College
Berwick, VIC
01.2012

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Problem-solving
  • Operations management
  • Professionalism and ethics
  • Objection handling
  • Sales target achievement
  • Computer skills
  • Office administration
  • Friendly, positive attitude

Certification

Certificate of Achievement for Syneron-Candela Gentle Lase Pro & Gentle Yag Pro laser system for Laser Hair Removal, Physics & Safety

Interests

  • Snowboarding
  • Watching Movies and TV Shows
  • Music
  • Mindfulness Practices
  • Pilates

Timeline

Operations Team Leader

The Wolves Den Tattoo Studio
12.2024 - Current

Lead Receptionist/ Assistant Manager

Chelsea Pharmacy Medical Clinic
10.2023 - 11.2024

Area Manager

Expert Cosmetic Solutions
12.2022 - 11.2023

Area Manager

Pulse Light Clinic
11.2022 - 10.2023

Manager

Myskin Clinics
04.2019 - 12.2020

Sales & Clinical Trainer/Personal Assistant

UNIVERSAL MEDICAL AESTHETICS
09.2018 - 03.2019

Training Ambassador / 3IC

AUSTRALIAN SKIN CLINICS
11.2016 - 12.2018

Diploma - Beauty Therapy

Elly Lukas

Diploma - Advance Hair And Specialist Make-up

Australian College of Hair And Beauty

High School Diploma -

Beaconhills College

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Jody Cunden