Jody Diver
Bluff Point
Summary
I am a highly motivated person who is looking for sustainable employment and looking to broaden my skill set by obtaining experience with new career opportunities.
Overview
19
19
years of professional experience
Work History
Cook
Geraldton Ampol Foodary
01.2021 - 05.2024
- Customer service
- Stock ordering
- Training staff members
- Cash handling
- Cooking
Assistant Manager / Customer Service / Cook
Kondinin BP Roadhouse / Motel
01.2019 - 01.2021
- Providing customer service
- Cash handling
- Stock ordering
- Cleaning of all work areas
- Short order cooking
- Training of staff
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Customer Service / Cook
Hyden Travel Shop (Liberty)
01.2016 - 01.2019
- Counter service
- Cash handling
- Short order cooking
- Cleaning
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Checkout Operator / All-rounder
Kulin IGA
01.2013 - 01.2015
- Customer service
- Replenishment of stock
- Fruit and vegetable prep
- Cleaning of work areas
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Actively listened to customer needs, recommending appropriate products or services when necessary.
- Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
- Realigned shelf, bin and rack merchandise to restore presentation of items and promote sales.
- Restocked and organized merchandise in front lanes.
Manager
Kondinin Roadhouse / Motel
01.2010 - 01.2013
- Customer service
- Cash handling
- Stock ordering
- Training of staff
- Managing staff rosters
- Cooking
- Cleaning
- Invoicing
- Computer work
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Sales Assistant
Pine Creations
07.2005 - 08.2006
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Skills
- C-class license
- Self-motivated
- Excellent customer service
- Flexible
- Highly motivated
- Problem solving skills
- Short order cooking
- Cleaning
- Happy
- Honest
Timeline
Cook
Geraldton Ampol Foodary
01.2021 - 05.2024
Assistant Manager / Customer Service / Cook
Kondinin BP Roadhouse / Motel
01.2019 - 01.2021
Customer Service / Cook
Hyden Travel Shop (Liberty)
01.2016 - 01.2019
Checkout Operator / All-rounder
Kulin IGA
01.2013 - 01.2015
Manager
Kondinin Roadhouse / Motel
01.2010 - 01.2013
Sales Assistant
Pine Creations
07.2005 - 08.2006
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