Jody Pearce
Ocean Shores,NSW
Summary
Driven HR professional with proven expertise in employee relations and compliance monitoring, honed at Champion Mentors. Excelled in talent acquisition and interpersonal communication, significantly improving office efficiency and staff satisfaction. Skilled in leveraging HR management systems and fostering team collaboration, I consistently enhance recruitment processes and employee onboarding experiences. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
NDIS Administration
Champion Mentors
05.2021 - Current
- Collaborated with managers to identify and address employee relations issues.
- Created and delivered HR training sessions to staff, managers and executives.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Assisted with writing job postings and job descriptions for boards.
- Developed and implemented onboarding and orientation programs for new employees.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Advocated for staff members, helping to identify and resolve conflicts.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Retail Assistant
Bed Bath & Table
11.2020 - 05.2021
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted customers with prompt and polite support in-person and via telephone.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased sales and customer satisfaction through personalized servicing.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Answered incoming calls and emails to provide product information, features and benefits.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
School Administration Officer
Department Of Education NSW
10.2013 - 11.2020
- Supervised, assessed and mentored teachers and paraprofessionals.
- Supported teachers in learning and applying new skills through meaningful professional development.
- Met with parents of prospective students to discuss student needs and school offerings.
- Handled disciplinary referrals with calm, logical approach to student behavior.
- Served as liaison between parents and students.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Education
Associate of Arts - Art Education
TAFE NSW Lismore
Lismore, NSW01.1996
High School Diploma -
Mullumbimby High School
Mullumbimby, NSW01.1994
Skills
- Report Generation
- Payroll Processing
- Benefits Administration
- Compliance Monitoring
- Data Security
- Software integration
- System implementation
- Staffing Agency Coordination
- Talent Acquisition
- Information Protection
- Employee Hiring
- Pre-Employment Screening
- Recruitment
- Work Complaint Handling
- New Hire Onboarding
- Personnel Management
- Procedure Compliance
- Clerical Oversight
- Employee Relations
- Report Preparation
- Performance Appraisal
- Employment Recordkeeping
- Candidate Sourcing
- Team building
- Time management abilities
- Interpersonal Skills
- Human Resources Management Systems
- Organizational Skills
- Time Tracking and Payroll Administration
- Training and mentoring
- Written Communication
- Adaptability and Flexibility
- Multitasking Abilities
- Documentation and Recordkeeping
- Employee Orientation
- Recruitment Management
- In-Person and Telephone Interviewing
- Relationship Building
- Personnel Recruitment
- Professional Demeanor
- Effective Communication
- Database Maintenance
- Recruitment and hiring
- Complaint Handling
- Problem-Solving
- Active Listening
- Performance measurement
- Talent management
- Temporary and Seasonal Employees
- Time Management
- New Hire Orientation
- Policy Interpretation
- Attention to Detail
- Team Collaboration
- Reliability
- Problem-solving aptitude
- Employment Data Tracking
- Remote Conferencing and Communication
- Problem-solving abilities
- Goal Setting
- Decision-Making
- Teamwork and Collaboration
- Multitasking
- Applicant Qualification
- Customer Relationship Management
- Interpersonal Communication
- Candidate Searching
Timeline
NDIS Administration
Champion Mentors
05.2021 - Current
Retail Assistant
Bed Bath & Table
11.2020 - 05.2021
School Administration Officer
Department Of Education NSW
10.2013 - 11.2020
Associate of Arts - Art Education
TAFE NSW Lismore
High School Diploma -
Mullumbimby High School
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