Jody Stephens
Operations manager
Waikiki,WA
Summary
Detail-oriented Compliance Officer dedicated to improving policies and procedures in all business areas. Hardworking and driven with quality-focused and proactive approach. Bringing 2.5 years of experience in the area of compliance and administration manager and 20 years of experience in the retail business.
Overview
20
20
years of professional experience
Work History
Compliance Officer
Kmart Rockingham
Rockingham , WA
01.2020 - Current
- Managed practical action plans to respond to audit discoveries and compliance violations.
- Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
- Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
- Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
- Provided guidance, advice and training to improve business' understanding of related laws and regulatory requirements.
- Enhanced accountability and responsibility for compliance by allocating tasks such as assessments, mitigation, monitoring and auditing.
- Oversaw proper maintenance and dissemination of filing documentation as well as records and reports for review by various departments.
- Reviewed company forms, marketing materials and communication procedures for compliance with applicable laws and guidelines.
- Monitored data export from internal and external systems, identifying and reporting potential risks.
Retail Assistant
Kmart Rockingham
Rockingham , WA
06.2002 - Current
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted customers with prompt and polite support in-person and via telephone.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Supported loss prevention goals by monitoring shopper behavior.
Education
Rockingham Senior High School
Rockingham, WASkills
- Audit Coordination
- Compliance Reporting
- Risk Identification
- Cash Register Operations
- Privacy and Confidentiality
- Customer Inquiries
- Basic First Aid
- Accounts Payable and Accounts Receivable
- Regulatory and Compliance Understanding
- Customer Interaction
- Correspondence Writing
- Complaint Management
- Effective Working Relationships
- Reading Comprehension
- Corrective Action Planning
- Hazard Prevention
- Safety Audit Support
- Public Safety
- General Management and Administration
- Focus and Follow-Through
- Department Oversight
- Records Organization and Management
- Administrative Management
- Personnel Scheduling
- POS Terminal Operations
- Payroll Submission
- Payroll Administration and Timekeeping
- Customer Accounts Management
- Layout Planning
- Money Handling
- Cash Counting
Timeline
Compliance Officer
Kmart Rockingham
01.2020 - Current
Retail Assistant
Kmart Rockingham
06.2002 - Current
Rockingham Senior High School
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