Jody Thomas
Small Business Owner, Professional Customer Service Assistant
Riverton,5422
Summary
Highly motivated professional with 30+ years of retail, management and customer experience.
Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients.
Comfortable working independently on my own or as a leader, and a strong drive to succeed and work as part of a team.
Exceptional communication and people skills.
Overview
24
24
years of professional experience
Work History
Business Owner
Riverton Findings Pty Ltd
RIVERTON, SA
05.2022 - Current
- Kept records for production, inventory, income, and expenses.
- Determined pricing for products or services based on costs and competition.
- Set pricing structures according to market analytics and emerging trends.
- Oversaw daily operations of the business and provided guidance when needed.
- Interviewed, trained and supervised employees.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
Cosmetic Counter Manager
David Jones Pty Ltd
Adelaide, SA
06.2000 - 04.2022
- Greeted customers at counter, delivered personalized customer service, finalized sales and maintained store appearance.
- Developed and maintained relationships with customers to ensure repeat business.
- Resolved customer complaints in a professional manner.
- Scheduled appointments, meetings and events for management staff.
- Managed daily operations of sales department, including supervision of staff members.
- Achieved company growth and brand development through market expansion and sales.
- Created and presented monthly reports to management on sales performance.
Education
GED -
Croyden Technical Collage
Adelaide, SA01-1985
Skills
- Business Administration
- Financial Management
- Sales oversight
- Customer Service
- Brand Management
- Policy administration
- Staff Management
- Team Leadership
- Employee Coaching and Mentoring
- Problem Resolution
- Multitasking
Accomplishments
- Five times Counter Manager award
- Three times Team award
- Customer comendations
Timeline
Business Owner
Riverton Findings Pty Ltd
05.2022 - Current
Cosmetic Counter Manager
David Jones Pty Ltd
06.2000 - 04.2022
GED -
Croyden Technical Collage
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