Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Jody Warfe

Bendigo,VIC

Summary

Helpful professional with drive to provide remarkable customer service. Outgoing personality with dedicated problem-solving and understanding of importance of branding. Excellent team leader. To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position with Red Energy as a Customer loyalty Specialist. Ready to help team achieve company goals.

Overview

19
19
years of professional experience

Work History

Hotel Management

Manchester Arms Hotel
11.2016 - Current
  • Managed inventory by verifying and signing for delivery dockets, ordering supplies, checking quality and freshness of products and performing daily inventory counts.
  • Answered telephone calls and emails to assist customers in making reservations.
  • Participated in opening and closing procedures by prepping inventory sheets, balancing inventory to cash and closing out point-of-sale systems.
  • Supported recruiting team by building pipeline of top talent through multiple sourcing channels.
  • Increased customer service ratings through personable service.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Developed and implemented marketing strategies to promote hotel services.
  • Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.

Pay Clerk

McPherson's Bendigo
03.2020 - 03.2023
  • Verified timekeeping records and handled any discrepancies with employees.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Updated employee files with new details such as changes in address or salary levels.
  • Issued paychecks on designated pay dates to avoid employee dissatisfaction.
  • Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Reconciled bank and payroll records routinely to verify accuracy.
  • Created payroll reports, tax forms and other financial reports to provide employer with necessary information to make informed business decisions.
  • Completed payroll accurately and timely to meet employee expectations.
  • Tracked employee vacation, sick and personal time.
  • Audited timesheets and payroll records for accuracy.
  • Calculated wages, deductions and bonuses in accordance with company policies.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Maintained confidentiality of employee records and payroll information.
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
  • Processed manual checks for employees in accordance with company policies.
  • Coordinated resolution of payroll discrepancies.
  • Developed and implemented payroll procedures to streamline workflow.

Administrative Officer

McPherson's Bendigo
03.2020 - 02.2023
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Created and maintained databases to track and record customer data.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Manager

Sandhurst Cleaning Service
11.2004 - 08.2016
  • Managed and motivated 40 employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved marketing to attract new customers and promote business.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

No Degree - Liquor Licensing

William Angliss Institute of TAFE
Melbourne, VIC
12.2022

High School Diploma -

Bendigo Senior Secondary College
Bendigo, VIC
11.1985

Skills

  • Property Information
  • Serve Guests
  • Account Administration
  • Promotions
  • Food and Beverage Operations
  • Product Selection
  • Organizing Supplies
  • Special Event Coordination
  • Guest Experiences
  • Social Media Networking
  • Customer Needs Assessments
  • Cash Handling

Hobbies

Have played and coached Netball on grass roots/club level, interleague level and Region level.

Love Aussie Rules and going to grass roots/club games or the AFL.

I love live music.

Anything Australia is playing in I am watching-the Matilda's game last night was a cracker of a game.

Love spending time with my family, friends and holidays are the icing on the cake.


Timeline

Pay Clerk

McPherson's Bendigo
03.2020 - 03.2023

Administrative Officer

McPherson's Bendigo
03.2020 - 02.2023

Hotel Management

Manchester Arms Hotel
11.2016 - Current

Manager

Sandhurst Cleaning Service
11.2004 - 08.2016

No Degree - Liquor Licensing

William Angliss Institute of TAFE

High School Diploma -

Bendigo Senior Secondary College

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Jody Warfe