Jody Warfe
Maiden Gully,VIC
Summary
Proactive professional known for exceptional customer service and effective problem-solving skills. Experienced in payroll management and office administration, with a focus on maintaining accuracy and confidentiality in all processes.
Overview
39
39
years of professional experience
Work History
Payroll Officer
Hibernian Hotel
Bendigo, Vic
06.2025 - Current
- Processed payroll data and maintained accurate records of employee time, wages, deductions, taxes, benefits, and other information.
- Generated reports requested by management which included analysis of labor costs versus budget projections.
- Assisted with preparation of quarterly and year-end financial statements related to payroll activities.
- Maintained confidentiality of sensitive payroll documents and records.
- Managed payroll for temporary, hourly, and salaried employees.
- Calculated overtime, vacation sick hours, and other categories of time.
- Generated relevant paperwork and payroll reports.
- Set up new employees in the payroll system ensuring all paperwork was completed accurately.
- Handled garnishments from government agencies or creditors according to state laws.
Office Manager
McKern Contracting Pty Ltd
Mandurang, Vic
03.2025 - Current
- Managed office supplies inventory, optimizing stock levels to prevent shortages and minimize costs.
- Organized and maintained office equipment, ensuring functionality and reducing downtime.
- Facilitated communication between departments to promote collaboration and project progress.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Coded and entered daily invoices with in-house accounting software.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Processed payroll data and maintained accurate records of employee time, wages, deductions, taxes, benefits, and other information.
- Maintained confidentiality of sensitive payroll documents and records.
- Managed payroll for temporary, hourly, and salaried employees.
- Calculated overtime, vacation sick hours, and other categories of time.
- Set up new employees in the payroll system ensuring all paperwork was completed accurately.
Bar/Bistro Attendant
Bendigo RSL
Bendigo, Vic
11.2024 - Current
- Provided attentive service to customers, ensuring a welcoming dining experience.
- Executed cash handling procedures, ensuring accuracy in transactions.
- Monitored dining area for customer satisfaction, addressing needs promptly.
- Supported health and safety compliance, adhering to food safety guidelines.
- Ensured cleanliness of all service areas, promoting a hygienic environment.
- Coordinated table maintenance, resetting for new guests efficiently.
- Maintained cleanliness of dining area, including tables, chairs, floors and counters.
- Operated cash register to process customer payments accurately and efficiently.
- Bussed tables to ensure that all dirty dishes were removed from dining area.
- Maintained cleanliness of work areas throughout shift by wiping counters, washing dishes and sweeping floors.
- Cleaned tables after guests left in order to prepare them for next group.
- Restocked bar area with liquor bottles, beer kegs and other beverage supplies.
- Greeted customers and took orders in a friendly manner.
- Prepared hot beverages such as coffee, tea, cappuccino and espresso drinks.
- Verified accuracy of orders before delivering them to customers' tables.
- Provided customers with information about menu items and specials of the day.
- Monitored dining room throughout shifts to provide assistance where needed.
- Processed order transactions and handled debit and cash operations.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Answered customer inquiries in regard to nutritional information and menu offerings.
- Demonstrated accurate cash handling and sales and managed cash debit and credit transactions.
- Offered information regarding sale promotions and new products.
- Adhered to food service sanitation guidelines and standards.
Admin/Payroll Officer
Sandhurst Cleaning Service
Bendigo, Vic
02.1988 - 08.2016
- Processed payroll transactions accurately, ensuring timely and precise salary disbursements for all employees.
- Maintained detailed employee records, including tax information, benefits enrollment, and wage changes.
- Assisted in developing payroll policies and procedures to improve operational effectiveness and compliance.
- Resolved payroll-related inquiries from employees, fostering a positive work environment and trust.
- Updated and maintained payroll databases, ensuring accuracy and integrity of employee information.
- Supported year-end reconciliation processes, contributing to accurate financial reporting.
- Ensured compliance with federal and state payroll regulations, minimizing the risk of legal issues.
- Assisted with payroll tax filings, ensuring timely submissions and compliance with tax regulations.
- Processed payroll data and maintained accurate records of employee time, wages, deductions, taxes, benefits, and other information.
- Reconciled payroll accounts on a monthly basis to ensure accuracy of data entry into the system.
- Maintained confidentiality of sensitive payroll documents and records.
- Answered phone calls, responded to emails and routed incoming mail.
- Maintained filing systems for records, correspondence, reports and documents.
- Prepared vendor and customer documentation, properly formatting and editing all correspondence.
- Updated databases with new customer information or changes to existing accounts.
- Provided general office support such as photocopying, faxing and scanning documents.
- Checked and processed invoices, purchase orders, expense claims and other financial documents.
- Administered daily program operations with optimal efficiency and cost controls, consistently achieving budget demands.
- Created spreadsheets using Microsoft Excel to track inventory levels, sales figures and other data points.
- Prepared invoices for customers based on their purchase order requests.
- Set and maintained office priorities to meet challenging deadlines with minimal available accommodations.
- Booked hotel rooms, car rentals, and flights for company trips and conferences.
- Inputted employee time sheets into payroll software program for processing paychecks each month.
- Updated and reconciled purchases with system, maintaining accuracy rate.
- Developed procedures to streamline work processes across various departments within the organization.
- Ordered supplies such as stationery, office equipment and other materials needed by the organization.
- Maintained thorough records of government contracts, costs and supply orders to meet transparency requirements.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Answered telephones, directed calls, and took messages.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Organized meetings with vendors to discuss tender proposals and negotiated terms and conditions.
- Analyzed customer needs in order to determine the most appropriate suppliers for specific projects.
- Ensured that all requests for quotations were responded to within the designated deadline period.
- Prepared responses to tenders by collating and formatting information in accordance with the client's specifications.
Receptionist/Teller/Branch Manager
Sandhurst Trustees
Bendigo, Vic
03.1987 - 11.1988
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Assisted with special projects assigned by management when required.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Responded to inquiries from internal staff members regarding office operations.
- Verified visitors' identification cards before allowing access to the building.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Developed and maintained a filing system for essential documents, improving office organization.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Greeted customers, answered general questions and directed to appropriate locations.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
- Built and maintained client relationships through quality, personalized interactions.
- Verified customers' identification to ensure compliance with laws and regulations.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Explained account information to customers in detail as needed.
- Delivered exceptional service to customers in person or over telephone.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Followed up on requests from customers in a timely manner.
- Explained the features of various banking products available to customers.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Assisted customers in opening new accounts and completing required paperwork.
- Directed specific questions to appropriate branch personnel.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Reported any operational issues or system problems that occurred during shift promptly.
- Maintained accurate records of all transactions and customer interactions.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Identified transaction errors when debits and credits did not balance.
- Resolved problems or discrepancies concerning customers' accounts.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Prepared official checks for customer and internal bank needs.
- Managed daily operations of branch, order fulfillment and customer service.
- Resolved customer requests promptly, providing courteous services to optimize workflow.
Education
High School Diploma -
Bendigo Senior Secondary
Bendigo11-1985
Skills
- Payroll administration and processing
- Excel reporting and analysis
- Labor cost management
- Regulatory compliance
- Office management
- Customer Service
- Problem Solving
Affiliations
Avid Sports enthusiast, love my beloved Kangaroos in the AFL & our Aussie Cricket team
References
References available upon request.
Timeline
Payroll Officer
Hibernian Hotel
06.2025 - Current
Office Manager
McKern Contracting Pty Ltd
03.2025 - Current
Bar/Bistro Attendant
Bendigo RSL
11.2024 - Current
Admin/Payroll Officer
Sandhurst Cleaning Service
02.1988 - 08.2016
Receptionist/Teller/Branch Manager
Sandhurst Trustees
03.1987 - 11.1988
High School Diploma -
Bendigo Senior Secondary