Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Jody Wickham

Jody Wickham

Townsville,QLD

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

20
20
years of professional experience

Work History

Store Manager

Coles Express Service Station
Townsville , Qld
05.2003 - 11.2022
  • Accomplished multiple tasks within established timeframes.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed detailed plans based on broad guidance and direction.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Approved regular payroll submissions for employees.
  • Completed point of sale opening and closing procedures.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained new employees on proper protocols and customer service standards.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Supervised guests at front counter, answering questions regarding products.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Assisted with hiring, training and mentoring new staff members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Completed point of sale opening and closing procedures
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
  • Managed inventory control, cash control, and store opening and closing procedures
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation

Education

High School Diploma -

Glenora District High School, Bushy Park, TAS
12.1991

Skills

  • Team Leadership
  • Sales Activities
  • Store Opening and Closing Procedures
  • Staff Training
  • Employee Motivation
  • Inventory Management
  • Product and Service Sales
  • Goals and Performance
  • Manage Budgets
  • Manage Contracts
  • Order Supplies
  • Accurate Cash Handling
  • Order Management
  • Customer Service
  • Time Management
  • Shift Checklists
  • Staff Management
  • Human Resource Management
  • Merchandising
  • Stock takes
  • Payroll
  • Rosters
  • Food handling
  • Cleaning duties

Accomplishments

  • Managed a store that exceeded company expectations in every category
  • Increased sales by 25% by coaching and up selling
  • Supervised team of 16 staff members.
  • first aid certificate
  • police check
  • 2018 was manager of the year for region 4 area 4.
  • 19 1/2 years as a store manager

Additional Information

Referee’s



Area surport manager Region 4 Northern Territory: Jennifer mcfadzen.

mcfadzeanj@hotmail.com

0417 204 743



Store manager coles express NT

Jackie mcfadzen

jackie.mcfadzean@coles.com.au

jackandfrog@gmail.com

0418 892 759

Timeline

Store Manager - Coles Express Service Station
05.2003 - 11.2022
Glenora District High School - High School Diploma,

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Jody Wickham