Jody Porter
Sydney,NSW
Summary
Accomplished leader with a high degree of business acumen, problem-solving, analytical thinking skills. Demonstrated success delivering IT Managed/Shared Services with multi-cultural teams across most geographies. Capable of understanding, integrating, and assessing information relating to technical issues and opportunities within a complex and multifaceted environment. Instrumental in increasing profitability and revenue through development of high-quality business strategies and plans. Skilled at establishing an outcome-driven IT organization by utilizing proven methodologies i.e. ITIL and six sigma with leading technologies. Strong leadership and management skills with a track record of directing large operational onshore and offshore teams. Articulate communicator with excellent interpersonal skills; ability to cultivate strong relationships with customers and partners.
Overview
27
27
years of professional experience
Work History
Client Partner
It Integrity
08.2023 - Current
- Strengthened client relationships by consistently delivering tailored solutions and proactive communication.
- Improved customer satisfaction ratings with prompt issue resolution and diligent followups.
- Developed strategic partnerships for increased market reach, collaborating closely with cross-functional teams.
- Managed a diverse portfolio of 9 clients, ensuring personalised attention and high-quality service delivery.
- Provided expert guidance on product offerings, helping clients to make informed decisions based on their unique needs.
Information Management and Technology Consultant
Exclusive Lee
08.2021 - 07.2023
- Streamlined information management processes by implementing efficient software solutions, resulting in improved data accessibility and reduced retrieval time.
- Developed customized technology strategies for clients to enhance their business performance and productivity.
- Conducted thorough research on industry trends and emerging technologies, ensuring relevance and value in client recommendations.
- Assessed client needs through detailed consultations, enabling the creation of tailored information management plans for optimal results.
- Identified opportunities for process improvement within client organizations, leading to increased efficiency and cost savings.
- Collaborated with cross-functional teams to develop comprehensive solutions that addressed both technical and business requirements.
Account Manager
DXC Technology
02.2020 - 07.2021
- Achieved delivery lead sales target of $33M through identifying opportunities of improvement for the client.
- Developed account plans/tech strategies to help clients achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities.
- Negotiated contract terms with clients, securing favourable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Monitored and analysed customer feedback to identify opportunities for improvement.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
CEO
Billion Shopping Center
06.2018 - 12.2019
- Improved employee engagement and developed a high-performing managerial team through management of staff.
- Assured company continuation and success by leveraging deep knowledge of the Hypermarket and Shopping Centre markets.
- Ensured company growth by analyzing problematic situations and occurrences and provide solutions.
- Produced desired results as per overall strategy and mission by overseeing all operations and business activities.
- Increased profitability by 2x and revenue by $50M through development and alignment of high-quality business strategies and plans with short-term and long-term objectives.
- Introduced online shopping, implemented mobile phone-based HR systems, home delivery, click, and pickup.
- Maximized business efficiency and enhanced revenue by making high-quality property investment decisions.
- Achieved financial targets by devising solutions and improvements through analysis of financial and operational reports.
- Developed a high-performance executive team for improved productivity and efficiency.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
Regional Director of Operations and Delivery
Getronics
09.2014 - 05.2018
- Increased operational efficiency by streamlining processes and implementing innovative solutions.
- Reduced expenditures for the region through cost analysis and effective budget management.
- Enhanced employee satisfaction with targeted training programs and professional development opportunities.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Provided strategic and tactical consultative leadership across all management levels and functions.
- Positioned Getronics as a valued and trusted advisor by developing partnerships with all clients and strategic partners.
- Mentored and guided team members on
- Getronics Professional Services, developing client relationships and identifying opportunities to enhance the value Getronics provided to the client.
- Managed a ~$100M portfolio and achieved all global financial targets.
- Increased overall revenue by 37% by securing 2 new large customers.
- Exceeded client expectations by directing and developing a high-performing client service team.
- Established an outcome-driven IT organisation by utilizing proven methodologies i.e. ITIL and Six Sigma with leading technologies.
- Solved clients' business issues by developing integrated solutions capitalising on Getronics products and services.
- Negotiated favourable contracts with vendors to reduce costs without compromising on product or service quality.
- Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organisation.
- Championed new technology adoption within the region to enhance operational capabilities and improve overall efficiency levels.
- Set team and individual KPIs and provided regular, actionable feedback.
Regional Director Operations (Workspace)
CSC
04.2003 - 05.2014
- Gartner Rated no. 1 Service Desk organisation and no. 1 Offshore Desk in the world with estimated cost base of USD42 million dollars, generating revenue of USD60 million dollars
- Responsible for delivering Service Desk support for 57 Global/Regional/Local customers across 26 countries in 10 languages, top 5 customers:
- Trained and mentored 65 managers and ~1200 support staff in CSC's Enterprise Service Desk based in Malaysia, and a satellite site in China (120) also providing a level of DR/BCP.
- Responsible for all financial budgets including new business bid models.
- Responsible for showcasing Service Desk capabilities for potential new customers.
- Activity in training and guiding managers to ensure the centre achieved maximum profitability and effectiveness through improved attendance and retention of ~1000 customer service representatives.
- Obtained ISO9001, ISO20000 (Quality Management) and ISO27001 (Security Management) accreditation, while renewing previous ISO accreditations.
- Managed and maintained industry best attrition percentages to 9% to 15%
- Achieved highest DCM% (margin/profit) over all other LOS within CSC and set a CSC record in the amount of DCM%.
- Implementation of new technologies to retain CSC as a world leader in Service Desk Support.
- Actively assisted sales in signing 42 Service Desk deals during my tenure (22 over 48months)
(BHP Billiton, Manulife, Maybank, Rio Tinto, DuPont)
Additional Roles during my time at CSC
Enterprise Service Management (ESM)
Business Manager (ESM)
Service Transition & New Business Manager
Education
SixSigma (Black Belt)
CSC University
MalaysiaITIL V3
Pink Elephant
MalaysiaITIL V1&2
Pink Elephant
SydneyPrinting & Publication
NSW College Ultimo
Sydney12.1990
Skills
- Financial & Business Acumen
- Service Level Agreements
- Business Development
- Account Management
- Client Relationship Management
- Financial Services
- Operations Management
- Teamwork and Collaboration
- Attention to Detail
- Excellent Relationship Builder
Timeline
Client Partner
It Integrity
08.2023 - Current
Information Management and Technology Consultant
Exclusive Lee
08.2021 - 07.2023
Account Manager
DXC Technology
02.2020 - 07.2021
CEO
Billion Shopping Center
06.2018 - 12.2019
Regional Director of Operations and Delivery
Getronics
09.2014 - 05.2018
Regional Director Operations (Workspace)
CSC
04.2003 - 05.2014
SixSigma (Black Belt)
CSC University
ITIL V3
Pink Elephant
ITIL V1&2
Pink Elephant
Printing & Publication
NSW College Ultimo
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