Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Joe Circosta

Melbourne,VIC

Summary

Looking for a new opportunity and challenge, using my transferrable skills gained from my extensive plumbing, customer service, and transport industry experience. I bring a strong work ethic, with a willingness to learn, looking for an opportunity to secure an entry level position that will provide me with a new and diverse career path.

Overview

27
27
years of professional experience

Work History

Qualified plumber and gasfitter

PVC Plumbing & Gasfitting (Self Employed)
01.2009 - Current
  • Delivery of domestic plumbing services
  • Communication with customer, providing recommendations on repairs, project estimations costs and defining project completion dates
  • Hot/cold water line renewals and sewerage upgrades
  • Implementation of maintenance and repair
  • Gas appliance installations (hot water unit, cooktop/oven, central heating connection and wall mounted heaters)
  • Assessing plumbing issues and recommendation of solutions
  • Compliance with state plumbing codes
  • Ensure safety and compliance during all projects

Qualified Plumber

CDC Plumbing
07.2008 - 10.2008
  • Plumbing works on commercial, large scale projects
  • Rough-in hot/cold water drainage, gas line installation and fit-off
  • Complied with state plumbing codes throughout duration of each project.
  • Worked within a team environment to deliver and meet project timelines.
  • Mentored junior plumbers, sharing industry expertise to improve overall team performance.
  • Ensured safety compliance during all projects, adhering to strict industry regulations and guidelines.

Sales & Customer Service

D’Angelo Engineering
12.2007 - 07.2008
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items within the heavy vehicle parts and services division.
  • Enhanced customer satisfaction by promptly addressing sales inquiries.
  • Support with the set up and attendance at trade shows to showcase products and services across the heavy vehicle industry.
  • Delivered excellent after-sales support, following up with customers regarding their purchases to ensure satisfaction and address any concerns proactively.
  • Developed strong rapport with customers, fostering loyalty and repeat business through attentive service.

Plumbing Apprenticeship and Qualified Plumber

Gladwyn Plumbing Pty Ltd
09.2001 - 11.2007
  • Plumbing works on commercial, large scale projects under qualified plumbing supervision.
  • Rough-in hot/cold water drainage, gas line installation and fit-off
  • Complied with state plumbing codes throughout duration of each project.
  • Worked within a team environment to deliver and meet project timelines.
  • Ensured safety compliance during all projects, adhering to strict industry regulations and guidelines.

Courier Contractor

Quebec Couriers
03.1999 - 06.2001
  • Enhanced delivery efficiency by optimising routes and time management strategies.
  • Streamlined the pick-up process by proactively organizing packages based on destination priority.
  • Demonstrated adaptability when managing unexpected changes in delivery schedules due to unforeseen circumstances.
  • Increased customer satisfaction through prompt and professional communication during pick-ups and deliveries.
  • Maintained accurate records of all courier transactions, ensuring proper documentation for billing purposes.
  • Ensured timely deliveries by closely monitoring traffic patterns and adjusting routes accordingly.

Truck Driver / Storeman

Greer Industries
08.1996 - 03.1999
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Maximized load safety by balancing, securing, and weighing products.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Verified contents of inventory loads.
  • Improved on-time delivery rates by effectively planning and executing efficient driving routes.
  • Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Reduced product damage with proper handling, storage, and packaging techniques during loading and unloading processes.
  • Maintained a safe work environment by adhering to workplace health and safety standards, conducting regular inspections, and reporting hazards immediately.

Education

Certificate III in Plumbing and Gasfitting (AQF Code – 20085VIC) -

Victoria University
01.2003

Skills

  • Domestic and commercial plumbing
  • Vehicle inspection abilities
  • Tractor-Trailer Operation
  • Trailer Coupling and Uncoupling
  • Transportation Safety
  • Load Security
  • HC licence
  • Customer-Oriented

Additional Information

  • Current Victorian Drivers Licence (including heavy combination licence)
  • Licenced Plumber and Gas-fitter

Timeline

Qualified plumber and gasfitter

PVC Plumbing & Gasfitting (Self Employed)
01.2009 - Current

Qualified Plumber

CDC Plumbing
07.2008 - 10.2008

Sales & Customer Service

D’Angelo Engineering
12.2007 - 07.2008

Plumbing Apprenticeship and Qualified Plumber

Gladwyn Plumbing Pty Ltd
09.2001 - 11.2007

Courier Contractor

Quebec Couriers
03.1999 - 06.2001

Truck Driver / Storeman

Greer Industries
08.1996 - 03.1999

Certificate III in Plumbing and Gasfitting (AQF Code – 20085VIC) -

Victoria University

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Joe Circosta