Joe Circosta
Melbourne,VIC
Summary
Looking for a new opportunity and challenge, using my transferrable skills gained from my extensive plumbing, customer service, and transport industry experience. I bring a strong work ethic, with a willingness to learn, looking for an opportunity to secure an entry level position that will provide me with a new and diverse career path.
Overview
27
27
years of professional experience
Work History
Qualified plumber and gasfitter
PVC Plumbing & Gasfitting (Self Employed)
01.2009 - Current
- Delivery of domestic plumbing services
- Communication with customer, providing recommendations on repairs, project estimations costs and defining project completion dates
- Hot/cold water line renewals and sewerage upgrades
- Implementation of maintenance and repair
- Gas appliance installations (hot water unit, cooktop/oven, central heating connection and wall mounted heaters)
- Assessing plumbing issues and recommendation of solutions
- Compliance with state plumbing codes
- Ensure safety and compliance during all projects
Qualified Plumber
CDC Plumbing
07.2008 - 10.2008
- Plumbing works on commercial, large scale projects
- Rough-in hot/cold water drainage, gas line installation and fit-off
- Complied with state plumbing codes throughout duration of each project.
- Worked within a team environment to deliver and meet project timelines.
- Mentored junior plumbers, sharing industry expertise to improve overall team performance.
- Ensured safety compliance during all projects, adhering to strict industry regulations and guidelines.
Sales & Customer Service
D’Angelo Engineering
12.2007 - 07.2008
- Answered customer questions about products and services, helped locate merchandise, and promoted key items within the heavy vehicle parts and services division.
- Enhanced customer satisfaction by promptly addressing sales inquiries.
- Support with the set up and attendance at trade shows to showcase products and services across the heavy vehicle industry.
- Delivered excellent after-sales support, following up with customers regarding their purchases to ensure satisfaction and address any concerns proactively.
- Developed strong rapport with customers, fostering loyalty and repeat business through attentive service.
Plumbing Apprenticeship and Qualified Plumber
Gladwyn Plumbing Pty Ltd
09.2001 - 11.2007
- Plumbing works on commercial, large scale projects under qualified plumbing supervision.
- Rough-in hot/cold water drainage, gas line installation and fit-off
- Complied with state plumbing codes throughout duration of each project.
- Worked within a team environment to deliver and meet project timelines.
- Ensured safety compliance during all projects, adhering to strict industry regulations and guidelines.
Courier Contractor
Quebec Couriers
03.1999 - 06.2001
- Enhanced delivery efficiency by optimising routes and time management strategies.
- Streamlined the pick-up process by proactively organizing packages based on destination priority.
- Demonstrated adaptability when managing unexpected changes in delivery schedules due to unforeseen circumstances.
- Increased customer satisfaction through prompt and professional communication during pick-ups and deliveries.
- Maintained accurate records of all courier transactions, ensuring proper documentation for billing purposes.
- Ensured timely deliveries by closely monitoring traffic patterns and adjusting routes accordingly.
Truck Driver / Storeman
Greer Industries
08.1996 - 03.1999
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Maximized load safety by balancing, securing, and weighing products.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Verified contents of inventory loads.
- Improved on-time delivery rates by effectively planning and executing efficient driving routes.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Reduced product damage with proper handling, storage, and packaging techniques during loading and unloading processes.
- Maintained a safe work environment by adhering to workplace health and safety standards, conducting regular inspections, and reporting hazards immediately.
Education
Certificate III in Plumbing and Gasfitting (AQF Code – 20085VIC) -
Victoria University
01.2003
Skills
- Domestic and commercial plumbing
- Vehicle inspection abilities
- Tractor-Trailer Operation
- Trailer Coupling and Uncoupling
- Transportation Safety
- Load Security
- HC licence
- Customer-Oriented
Additional Information
- Current Victorian Drivers Licence (including heavy combination licence)
- Licenced Plumber and Gas-fitter
Timeline
Qualified plumber and gasfitter
PVC Plumbing & Gasfitting (Self Employed)
01.2009 - Current
Qualified Plumber
CDC Plumbing
07.2008 - 10.2008
Sales & Customer Service
D’Angelo Engineering
12.2007 - 07.2008
Plumbing Apprenticeship and Qualified Plumber
Gladwyn Plumbing Pty Ltd
09.2001 - 11.2007
Courier Contractor
Quebec Couriers
03.1999 - 06.2001
Truck Driver / Storeman
Greer Industries
08.1996 - 03.1999
Certificate III in Plumbing and Gasfitting (AQF Code – 20085VIC) -
Victoria University
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